William H Brown Harlow reviews

★★★★★ 5/5

Google

The team at WHB is awesome. They made the process of renting seamless. Chloe and James were very pleasant on approach, they understand "as soon as possible" and they deliver on time. Thank you guys!!!

Seyitan · 19 July 2023

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 1/5

Trustpilot

awful experience

The worst company I have ever used. If you are renting your house out with this company they will use a managing agent called sequence, please look elsewhere. There is no other word for them other than USELESS. They ignore all request from both tenants and landlord/lady. I’ve been waiting 2 months and have still not had a response to my 5 emails and this is a familiar experience ffrom the past 2 years. As soon as I am out of contract I will be leaving.

Yasmin · 20 January 2022

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 5/5

Google

Everything was handled quickly and easily. The team was extremely helpful with answering any questions I had with regards to renting a property.

Greg · 15 March 2024

★★★★★ 5/5

Google

James and Chloe were amazing with helping me rent my first property’s from start to finish! Highly recommend :)

Indieeroseeb · 26 May 2024

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

Good experience, Theresa was a great player, helping us with the mortgage. Very happy

Ricardo · 20 August 2024

★★★★★ 5/5

Google

James and Chloe were first class answering all questions promptly and helpfully. They made a stressful more so smooth and welcoming and I’d highly recommend them both and WHB as a whole.

Dan · 19 July 2023

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 5/5

Google

Hello! I fulfilled my dream and recently bought my first house with the help of Theresa Yearwood, I am very satisfied with the help I received and together we found the best loan. I highly recommend if you need to buy a property, they work with a fantastic team and I thank them that I was able to have my new home.

Lidia · 3 August 2024

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 5/5

Google

Highly recommend if your looking for a place in Harlow and surrounding areas, I dealt with Chloe she had brilliant customer service and was very polite and helpful

Kim · 17 October 2023

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021

★★★★★ 1/5

Trustpilot

Smashed up my TV, denied it and laughed in my face

Below are a list of grievances and occasions when I believe you have deliberately mislead/not been honest with us as vendors, as well as the description of the criminal damage that has taken place at 41 Tonning Street.Upon our initial meeting Joe gave us a great deal of confidence in the sale of 41 Tonning Street. The phrases used included ‘We’ll put it at £150,000 to get people through the door’, ‘It will easily sell’, ‘we have people in bidding wars on properties’, ‘you should make sure the house is ready for viewings at a few hours notice’, ‘we understand that you are a teacher and we can contact you via email if it makes life easier for you’. Based on Joe’s confidence, we signed up with William H Brown, also trusting them as a high street name. However, it soon transpired that these were false promises. We have had three viewings on our property in three weeks, no offers and very little interest.Reflecting on the initial asking price, I believe that Joe pressured us into putting the house up for £150,000 in order to heighten the fixed sales fee at £1500 plus VAT. Instead of a realistic asking price that would’ve yielded a lower fixed fee.In addition to this, every time I call for an update, Jamie, Joe Lydia or whoever answers the phone assures me that they are talking to multiple investors and arranging viewings, however these viewings never appear. Having been arranging viewing for potential properties for myself to purchase, I know that when you call up you can generally arrange a viewing that phone call. It feels like you are fobbing us off and just telling us what we want to hear to get us off the phone.Furthermore, after a viewing on Saturday a few weeks ago, Jamie told us we would expect and offer by the end of the day. Jamie then never responded. I rang him on Monday and then Jamie changed his stance to ‘the investor was looking at one of three properties.’ The Jamie was going to ring him as soon as our call ended. However, I didn’t hear anything further.Following on from this, I was under the impression that Joe would be handling our sale but then it’s passed to Lydia, Jamie and god knows who else. I don’t know who I’m asking for when I call up, and I believe this this is done deliberately in order for William H Brown to pass clients around and deter communication.Another example of unprofessionalism is that when we had our first viewing (I think with Lydia but God knows who actually I was speaking to). We returned home to a house we had left immaculately, to find sugar all over the table as if someone had eaten their lunch or a pack of doughnuts at our dining room table and not bothered to clean up after themselves.It seams that Joe cannot commit to even the simplest promise, he took our house key to get it cut and copied with the promise that the original would be return on the first viewing. However, this was 4 weeks ago and we are still waiting for our original to be returned. We only live a 10 minute walk from William H Brown.Lastly, and most prominently, Lydia conducted a viewing on Friday, the 25th of June in which our 50 inch smart TV was smashed, by the looks of it in order to access the gas meter. This was outright denied by both Jamie and your area manager. However, my partner and I were both out of the house from 7 am until 6 pm on the days of the viewing and so Lydia and the viewing participants were the only people in the house. The comments of your area manager were, was laughing, phone the police then. I found the police who said it was a civil matter and that it wasn't a police matter. I think the way I've been treated is disgusting and the outright lies that I've been told are despicable. For future reference the correct way to deal with this is to find me a soon as it happens apologise and replace the item immediately. This would have resulted in me being very understanding as I'm aware that accidents happen. However the way that it has been dealt with is disgusting.I am utterly dissatisfied with the lack of service William H Brown have provided to use as vendors. You promise the earth and don’t even deliver a pebble. It’s disgusting and I feel taken advantage of as a first time seller.

Max · 26 June 2021

★★★★★ 5/5

Google

Excellent customer service, and I wasn't even their direct customer!! The Harlow branch were the selling agents on a flat i recently purchased and both Rachel and Ben were fantastic throughout - prompt responses to any questions I had and even independently followed up with solicitors to close off any outstanding items and get the transaction over the line. Top class customer service, which is all too rare these days.PositiveResponsiveness, Quality, Professionalism

Tunch · 25 August 2022

★★★★★ 5/5

Google

My first point of call was Scott who came to see me initially in 2019, I’ve never felt as comfortable with any other estate agent, and the thing that really stood out in my mind was his caring nature when I told him my friend who I had a shared mortgage with passed away and her benefactor wanted to sell the house. Scott made a point of checking on me to see how I was and if I needed any help. This is that ‘special touch’ that will make me use this company to sell my house. He is extremely knowledgeable and gives me updates all the time, even on his day off! This is the only estate agents that have called me prior to viewing to ask me health and safety questions in regards to Covid and doing a safe viewing. Also would like to mention Emma, what a delightful person to speak to on the phone! Always returns my calls and she’s so polite and friendly, and finally Ben who showed me a couple of flats and held my tape measure for me! Lol So patient, accommodating, knowledgeable and profesional. During a very stressful and sad time having lost my friend and finding myself in a tricky situation I couldn’t have asked for a better welcoming response. I have nothing but praises for this team at William H Brown in Harlow, Essex.PositiveResponsiveness, Quality, Professionalism, Value

Madeleine · 14 June 2021

★★★★★ 5/5

Google

I’m very pleased with the service provided by Ben and Spencer. Spencer was very friendly and he provided support and professional guidance throughout the process. He is an excellent listener and is able to provide answers to all your questions in a very efficient manner. Excellent service Spencer, thank you! Ben has also been extremely helpful. He’s effective and very accessible, answering calls and emails very quickly. He provided outstanding support and dealt with the process efficiently so that it runs smoothly. Thank you Ben!PositiveQuality, Professionalism

Ug · 14 June 2021

★★★★★ 5/5

Google

I would recommend William H Brown Estate Agents in Harlow. From the moment Scott came to visit, provide information and evaluate to Spencer visiting with prospective buyers to going onto sell I could not fault their politeness, friendliness and willingness to help. I had not sold a property before and was a little nervous, but they put me at my ease and were very fair. I must say that Spencer was so respectful during visits with buyers during the covid restrictions. When there were delays (nothing to do with WHBrown), the manager Ben even helped. Thank you so much for all your help during what would otherwise have been a more stressful process.PositiveResponsiveness, Quality, Professionalism, Value

Juliet · 14 June 2021

★★★★★ 5/5

Google

Hello everyone, Probably there are not enough words to express my gratitude to “William H Brown” in Harlow. In particular Amber Stevens and James Stevens-Letting agents, they have been brilliant from day one. We were going through international moving back home in the UK its not an easy task. Amber and James have been like a miracle in such uncertain times where everything is slower and more challenging. Friendly with quick response and advising all of my questions and challenges. Amber even managed to respond to me while she filled not very well (due to health issue), well-deserved admiration here because I have to admit when I am ill nothing can make me move-just WOW! Their professionalism was outstanding, and their communication, knowledge and kindness were greatly appreciated! Thank you, Amber and James, you are amazing! Blessings to you all, be safe!PositiveResponsiveness, Quality, Professionalism, Value

Gergana · 14 June 2021

★★★★★ 5/5

Google

We have recently moved from our property which was sold by William H Brown Harlow branch. My first contact was with Scott who came and valued the house and was very thorough in explaining the whole process. He took his time and answered all questions that I had. Viewings were under way very quickly and we were very fortunate to accept an offer within the first couple of weeks of being on the market. Thank you very much to Spencer who spent so much time with our buyers (and parents!) From the endless phone calls back and forth, it was an emotional rollercoaster to say the least but there is one person this would not have been possible without. Ben, thank you from the bottom of our hearts for making this happen. To all the team at William H Brown Harlow, thank you so so much. Best wishes, Sophia

Sophia · 14 June 2021

★★★★★ 1/5

Trustpilot

4 to 5 Phone Calls A Week For 5 Months To Hussle An Instruction!

This company needs to be regulated, but the problem is there is no proper body that deals with Estate Agents behaviour prior to contract, and only then will the relevant Ombudsman step in, but without teeth, and only for the vendor! Before contract William H. Brown, once they get a sniff of a property, will begin to hassle, harass, hound, and hustle to get the instruction! This will usually begin with a phone number and address being on file, as was with my case, and someone, probably the manager, will tell one of the negotiators to call the number to see if the person is still looking or has anything to sell. This usually, if selling, corresponds with a look at Rightmove or Zoopla, where they see the property is on, has been on, and with another agent. Then the calls begin.... and continue! I stopped answering my land line, and blocked their number on my mobile, as one Thursday I received five calls on each devoice during the day, and three calls on both that evening, up until 7.00pm! That is pure harassment! The only reason they do this, is to GET the instruction, by whatever means! And why? Because for every instruction a standard negotiator gets, he or she receives a payment at the end of the month. The manager also receives a payment. The area manager also receives a payment! But beware: they also have a tie in contract of 30 weeks! They will try and charge 2%. And they are reluctant to agree to multi agency, and if they do will word a contract misleadingly, so the vendor could be liable for two sets of commission! Let's say you have been hooked, as you fell for the 100th phone call! The will then all make money on a mortgage appointment with their, so called, independent, in house mortgage broker. They will push their panel solicitors, and all make commission when one of them is used, too. Oh, and before any of this, they will charge a fee, which actually is illegal, masked as ''Professional photographer, video, and EPC''. This is around £135.00, maybe more. But, of course, you can claim that back.... IF you fall for their offer of one of their solicitors! But beware there, too: they are conveyancing companies, with a huge number of faceless individuals, who are not solicitors, but handlers. This means it is a factory, but a factory that goes slowly due to staff not being at all bothered!This estate agent is guilty of harassment, and hassle, and needs to be stopped from these constant phone calls, and we all should be aware it is all based on multi layered commission, and this all should be transparent!

BlueSky · 21 May 2021

★★★★★ 5/5

Google

Extremely efficient letting service, professional and trustable. I cannot recommend Amber and James highly enough!!! Thank you so much for your hard work and tremendous help.

Eleana · 17 October 2023