William H Brown Harlow reviews

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 5/5

Google

Best experience with this agency. Spencer is more than helpful. Everything was quick and easy. I will recommend to all my friends and family in future. I can't thank you enough 🌟🌟🌟🌟🌟 …

Adi · 11 March 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Amber , James and Chloe were very helpfull in arranging me a house for rent. Very approachabe, considerate and empathetic to the client requirements. great job guys.Keep up the good work!!!

Nazim · 10 April 2024

★★★★★ 5/5

Google

Great service in lettings, Chloe and James were very helpful in all our questions, great customer service,we are very happy.

Johanna · 9 October 2024

★★★★★ 5/5

Google

Amber and the team were fantastic dealing with my needs, requests and answering all questions I had regarding my rental. Would recommend 100%

Jamie · 10 August 2024

★★★★★ 5/5

Google

Spencer and Ben were a true credit to William H Brown. Not an easy sale with our property but they both persevered and worked incredibly hard to help our sale go through! Many many thanks

Rebecca · 16 December 2023

★★★★★ 5/5

Google

Very helpful staff. Spencer was always on the ball and couldn’t do enough to help me. I was selling my dads house and it was a stressful sad time but Spencer was fab. Thank you x

Belinda · 16 November 2023

★★★★★ 5/5

Google

My Landlord changed agents part way through my tenancy agreement to WHB and they delivered first class customer service through the transition. This was overseen by Amber. I then wanted to find a something a bit bigger and then I met Chloe. Chloe understood exactly what I was looking for which is what I needed as I didn’t have time to keep viewing unsuitable properties. All in all, I think the team as a whole work really well together, my messages are always passed on and returned in a timely manner. The lettings team at WHB are by far the best lettings team I’ve dealt with. I would highly recommend them!

Kelly · 10 February 2024

★★★★★ 5/5

Google

Have had fantastic service from the sales team at WHB- more specifically Ben who went above and beyond helping to move everything along and update us when we weren't getting anywhere. He even managed to bring our exchange date forward by 3 …

Mel · 16 July 2025

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Very friendly and professional. Great customer service. I would recommend William H Brown to everyone.

Safoaa · 26 March 2026

★★★★★ 5/5

Google

Amber and her team were fantastic throughout our process on finding a new home! Would 100% recommend them to anyone looking to rent! A+++++

Kaan · 10 May 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 5/5

Google

WOW what an incredible journey we have been on with William H Brown. We all know the property market has been strong and challenging within the last couple of years especially within the covid 19 pandemic and post Covid 19.However Ben and his incredible, professionally trained team are second to none. They are not your regular high street estate agents in fact they are very unique. Unique in the way that this isn't a quick money grabbing exercise for them. For them it's all about QUALITY over QUANTITY. They take the time from start to finish to market what ever type of property in the right way. They have the ability to bring out the most strongest buyers as well and also keep everyone involved in the loop communication is key when selling a property. Our experience with Ben and his team was hugely successful don't get me wrong of course there was a few bumps in the road but that's the property game right? To us as a family it was all about how them bumps were dealt with. William H Brown definitely have the skill set and ability to get the job done and make you feel apart of the family without crossing any boundaries which was hugely impressive. I wouldn't see the need to go anywhere other than to William H Brown if you are in two minds about selling or buying a property honestly just go and have a chat with the team, there's no cheap sales tactics it all feels like a very natural process coupled with a huge peace of mind. Ben, Rachel and the rest of the team were hugely thankful for all your hard work and efforts for us as a family you have changed the game to put living and life style. I wish you all the best Thank you all

Bonesy · 14 June 2022

★★★★★ 5/5

Google

After viewing a property and immediately deciding that we wanted to buy it we were advised by the selling agents to get a valuation with their Harlow branch. Rachel came round that afternoon to give us a valuation and took pictures of our property had it uploaded to Rightmove a viewing and a buyer all within 24 hours! Rachel was so professional and knowledgeable and gave good advice, not at all pushy. Olivia and Ben have also been so helpful. Everyone is so friendly and respond quickly - efficient in every way! I highly recommend, thank you.PositiveProfessionalism

Rochelle · 14 June 2022

★★★★★ 5/5

Google

I cannot rate the Harlow lettings team highly enough. Amber, James and Abbie have all been amazing. Prior to listing my rental properly with WHB I experienced extremely poor and stressful service from another agent. I was understandably anxious at first, but Amber made me feel at ease right from the start, reassuring me and talking me through each step. James has continued to oversee my property and has been very efficient at keeping me informed of any issues, rectifying problems as soon as they arise. I know that Abbie is fairly new but her attention to detail and communication have been faultless. All in all they are a fantastic team who are competent, reliable, helpful, approachable and most importantly professional.

Celia · 14 June 2022

★★★★★ 5/5

Google

Thank you for helping us move into our new house. I highly recommend, especially if you are first time buyers- you will get help and support. They will help to take care of everything . Ben was really great, he was always available to answer any questions we had. We have already recommended William H Brown Estate to our friend . Our broker Theresa weaved some serious magic for us. After being knocked back by other banks and brokers, she actually managed to get us a loan with a bank that had previously said no! She’s a miracle worker and I wholeheartedly recommend her. We couldn’t be happier with the service we received and we are so grateful to Ben and his team for making it possible for us to buy a home.PositiveResponsiveness, Quality, Professionalism, Value

Viktorija · 14 June 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

Such an amazing team, always answer any questions I have and have helped me search for a property and listened to what I need! Chloe is so polite and has great knowledge of lettings. Definitely recommend!!

Kayleigh · 19 July 2023

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022