5/5
Googlevery helpful and professional team
Agent replied · 13 June 2024
Robert Jarrett many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Harlow
William H Brown Harlow reviews
★★★★★
1,554 reviews across 2 platforms
15 Broad Walk, Harlow, CM20 1HX
William H Brown's office in Harlow, at 15 Broad Walk, is rated 2.7 out of 5 across 1,554 reviews on two platforms, including 372 Google reviews rated 4.8.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
Reviews
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
Google5/5
GoogleLovely service and staff very friendly and knowledgeable.
Agent replied · 13 June 2024
Thanks for the wonderful 5* review Andrei Jean! Best wishes, Lucy, Customer Relations.
5/5
Trustpilota good team.. highly recommended.
we've used the professional services of this company in Dovercourt Bay and we have zero complaints...all good.. special mention to David Coates...
1/5
TrustpilotRegretted signing the contract. Beware!
Signed up to sell house with William H Brown and regretted it. For some reason the Branch i was dealing with took it upon themselves to string me along for 6 months. In short, the property never went 'live'. No For Sale sign, no photo's online. I got the impression they worked in their own bubble, and took on the business to possibly stop me going elsewhere. Beware!
1/5
TrustpilotAwful
Awful. Was interested in a property marketed by this company and got myself booked into a viewing. The person who showed me around the property had quite clearly just memorised the fact-sheet (which anyone could have done) and could not respond to simple questions. He was more interested in making sure his car did not get ticketed than showing me around the house.Why would anyone use these people as selling agents? Absolutely add no real value.
1/5
TrustpilotThey viewed my property to rent
They viewed my property to rent, then changed energy suppliers without my knowledge or agreement. I only found this out after I had rejected their services. I was told that they were in partnership with 'Smart' energy, and it was in the contract (which was never accepted or signed)BEWARE! There are a lot of hidden charges in contract which are generally inclusive with other agents.Read - check - read again, before giving instructions!
5/5
GoogleI used William H Brown to rent my new Property. Alice Rule dealt with my application. She was very professional and knows her trade. She made the hole process very easy. Kept me updated all the way through the application process and customer service I received is 2nd too none. Thanks again Alice. I would 100% recommend William H Brown .
1/5
TrustpilotIt's like dealing with 2nd hand car…
It's like dealing with 2nd hand car sales, all promises, pressures and disappearing acts.Avoid these..... there are far more open and communicative estate agents out there.
1/5
TrustpilotStaffs of William H Brown (a division…
Staffs of William H Brown (a division of Sequence Ltd) are full of bullies and harassers with no sense of good customer's value. Thye breached my confidentiality which had caused me and my family serious emotional distress but when I raised compalint, everyone began denying claiming that it wasn't them and niot investigation has been provided to support that it was actually investigated, no interview had been granted in person. Too bad.
1/5
TrustpilotRude office staff
Rude office staff, close early with no notification. No call backs, agent showing property had zero interest or knowledge in the property. Waste of time! I viewed a house at 1645 and tried to call the office to put in a offer at 17:05. The Office stated on their website and on the voice mail there were open until 18:00.
5/5
Google5* service! What a fabulous team. Hard working and thorough every time. A delight to work with!
Agent replied · 13 June 2024
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotMade and enquiry as a buy to let…
Made and enquiry as a buy to let property investor on Wednesday. I am still waiting to hear back. Check out the board/management team. There are 11 members listed. However they are all 100% male. You dont need to know any more about how this business thinks and operates. I guess that is reflected it its TP scores. Although they are an estate agency what do you expect!
5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
5/5
GoogleI love their services. Staff is very polite and helpful. Thank you so much.
1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
5/5
TrustpilotCourtney at the Fakenham office went…
Courtney at the Fakenham office went above and beyond great correspondence and we were the buyers had a very pleasant experience to be recommended
5/5
GoogleBen ,Rachel and the team were very professional.They were responsive honest and helpful from start to finish.PositiveProfessionalism
5/5
GoogleGreat experience selling through William H Brown, lots of viewings in a tough time and eventually secured a great buyer. Rachel and Spencer both professional and friendly showing people round and keeping in touch.
Agent replied · 13 June 2024
Hi, thank you so much for the 5* review of our Harlow branch! It's great to hear that the team have been helpful, friendly & efficient! We wish you all the best for the rest of your sale.
5/5
GoogleBrilliant service from the lettings team!
Agent replied · 13 June 2024
Thank you Maisie Hollett for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf you want an agent who will NEVER call back.
If you want an agent who will NEVER call you back, then look no further than William H Brown. Absolute joke, and the only refreshing note is that I'm not alone in my experience. Run away from this agent if you can. I fail to believe they are still able to be a success based on this level of incompetence.
1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
5/5
GoogleTerrific service from Amber and the team. Nothing is too much trouble, and they make my life as a landlord much easier! Thoroughly recommended.
5/5
GoogleI was very pleased with the service i have and still recieving. I would say its top notch. All staff i have been dealing with Amber and James are exceedingly professional.they have been courteous and dealt with all issues promptly and sincerely. I would recommend these two people to anyone. They stand heads and shoulders above other estate agents due to their enthusiam and attention to detail and their caring attitude .
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
