Trusted Agent profile · Harlow
★★★★★
1,554 reviews across 2 platforms
15 Broad Walk, Harlow, CM20 1HX
William H Brown's office in Harlow, at 15 Broad Walk, is rated 2.7 out of 5 across 1,554 reviews on two platforms, including 372 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. William H Brown hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Harlow.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
1/5
TrustpilotDO NOT USE THEM
Really poor company. 20 week contract and no viewings. But worst of all not one phone call during the 20 weeks. Absolutely disgusted with them. Overvalued the property just to get the business. My cat is more proactive than them. I sincerely recommend you don't use this company which is part of the sequence group. However connells which is also part of the same group couldn't be better. WHB. couldn't give a flying fig about their customers.
5/5
GoogleAfter unending search for accomodation in Harlow as a new immigrant, we stumbled on William H Brown Estate Agents. To our surprise, the firm was able to secure a good apartment for us within a very short time. We are grateful to Amber as she was very friendly and supportive. You guys are amazing.
2/5
TrustpilotPoor buyer experience
You will find out that this agency has a bad habit of missing to advertise the surface of the properties that they are selling. While this information can be found on the EPC certificate they manage to include only the graph part of it, so you will no be able to find it. When asked about the agents do say that they do not know it, assuming that your are stupid and not knowing that this information is always on the EPC certificate. Hiding information about the property seems to be part of their day to day job.
2/5
TrustpilotPoor buyer experience
You will find out that this agency has a bad habit of missing to advertise the surface of the properties that they are selling. While this information can be found on the EPC certificate they manage to include only the graph part of it, so you will no be able to find it. When asked about the agents do say that they do not know it, assuming that your are stupid and not knowing that this information is always on the EPC certificate. Hiding information about the property seems to be part of their day to day job.
1/5
TrustpilotA year on and I am still furious with this company
My story actually happened nearly a year ago but I think its worth a read. In 2014, my partner and I decided to rent an apartment through WHB. We viewed the apartment (priced at £525 a month) and were happy with its condition. We told WHB we would take the apartment and just under a week later went in to their office (leicester) to sign for the property. No sooner had our pens left the paper, the sales advisor said 'has the landlord told you about the leak?' We didn't know what she meant but it turns out that there had been a water leak from an upstairs property into our flat on the ceiling. What was funny, was that we later learned the landlord was not allowed our contact details, so I have no idea why they'd asked if the landlord had told us anything as he wasn't legally allowed to! Anyway, they informed us the leak was 'a small brown stain on the ceiling' so we said as long as it was patched up promptly we didn't mind. To cut a long story short, when arriving in the property we found there to be thick black mould everywhere! Something which obviously had been much worse than we were told. To add insult to injury, we were told the inventory had not came through yet (which ironically contained pictures of this mess) so we didn't get any inkling of the damage until we saw it for ourselves. WHB were extremely unhelpful, making us feel 'annoying' for ringing up to complain and the work was eventually sorted ourselves. At the end of our tenancy our problems were not over when we did not receive our deposit back for three months. Numerous calls were made to WHB and I was hung up on twice when asking where our £700 was. We finally got £650 back after having to give them £50 to clean the carpets which we'd already paid to clean. Awful company, complete bandits.
1/5
TrustpilotA bunch of useless individuals…
A bunch of useless individuals including their solicitors. Bottom of the chain are using them and we have missed 2 moving dates because of their incompetence.
5/5
GoogleThe team at W H Browns in Harlow have been very friendly, helpful and engaging. Letting out my property with them has been straight forward and despite a few minor hiccups on the way, which is to be expected when letting any property for the first time, the team have consistently overcome them. As a new landlord I would thoroughly recommend them; they are responsive, fairly priced and proactive.PositiveResponsiveness, Value
5/5
GoogleExcellent service. I would recommend William Brown and a special thank you to Ben and Rachel for all their help with the purchase of my flat.
5/5
GoogleI received a call from Scott at William H Brown to wish me a 'Merry Christmas' which prompted me to leave this review. I had three valuations lined up on my property and was overly impressed with the preparation and professionalism I received. I felt he was the most pleasant and enthusiastic lister. The courtesy call merits me writing this, as great customer service is so rare these days so it's worth this review.
1/5
TrustpilotBad Agency to work with
when i was looking for a flat, william H Brown had a good house in high street in braintree. So i apply for that flat, and after a fortune payed to fees and inventory i finally rent that flat. After one month i had a pipe that blow up, i call to the landlord and came to fix next day, they made a hole on my hall to fix the pipe and they left it open. the told me was just for a few days bust after six months i still had that hole 1 meter by 1 meter, and imagine me with 1 year child at home and having that. I called many time to the landlord and the answer was always the same we will fix soon as possible, and they were building another flat on the top of mine(funny hein), i called to the agency and they told me they can't do nothing, know i'm asking why we rent a house on agency? just to pay fees nothing else?? no that is william h Brown policy i found another agency that don't work like them if a have an issue i just call them and they call to the landllord to fix my issue because they have some standards for landlords. But when i saw hey will never come to my flat and fix the problem, i started looking for another flat and i found one cheaper and better. when i call to the landlord i was living his flat he told me you can't because you still have one month contract lol so i rent the other house and one day i went to my flat and was missing my laptop, tv , bike and 100 pounds. was the landlord who done it, i called him return my items and he didin't wont i dont know why, so i went to the police and after one day i had all my items, was the first and the last time i rent something on william h brown
1/5
TrustpilotViewing properties
I have rung up William h brown numerous times in the last month to try and view 2 different properties. Each time I rang the agent took my details and assured me that someone would call me back to book my viewing. Over two weeks later and I've had no phone call. I won't be buying a house through William H Brown that is for sure.
1/5
TrustpilotVery poor service and communication
Very poor service and communication. - Would always promise to ring back and let us know. Never did. - Did not research the vendors properly, meaning we spent £1500 for no reason. - No communication. - Often gave erroneous excuses for things that were not ever plausible. - Spoke with management team who ignored my e-mails. With the number of estate agents on offer, I would strongly advise going elsewhere.
5/5
GoogleVery Helpful and Highly recommended.
Tina, thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbbie was very professional and the communication was first class. Would highly recommend this companyPositiveProfessionalism
5/5
TrustpilotExcellent prompt service from all…
Excellent prompt service from all staff. Gina is my usual contact and she always goes the extra mile to get things sorted.Alan Bunney
1/5
Trustpilot*MOULD, DAMP, FAULTY ELECTRICS, BLACK MOULD
These people have me and my 9 month old son in a flat t full of mould weve been here 10 months and weve got s hole in the bath shower is broke windows are full of water and mould the electic cuts off when you plug more then 1 thing in the house at the same time. These people dont care what condition your property is there just money grabbers
1/5
Trustpilottaking advantage of Elderlys
if you are saling A house you should know, you need to make sure they are realy selling your house,and the valuation is genuine, shop about, please,please.please. thean get some one to call them and aske if your house is still up for sale. you have to believe me, then you will find out somthing extremely horrible.if you need to know more you can call me and i will tell you all about it07598349848
5/5
GoogleThey have been very helpful and all ways took care of everything that was needed for the move very quickly and never complained as our move was difficult as our solicitor was useless. They all ways responded as quick as they can and was all ways helpful. Overall a great experience with them and I would definitely recommend them to any person that is moving.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotListen to your customers and be more transparent
This company is being seriously damaged by a deceptive head office department which masks their phone calls with a randomly generated local phone number so you pick up the phone. They are verging on pushy and do not encourage business in any shape or form. It is so unfortunate especially as the local team are so very helpful and more than capable of managing their business. AVOID.
1/5
TrustpilotStevenage branch
Stevenage branch Buyers and sellers stay away from this branch as the so called area sales manger does not represent buyers and sellers in any honest way !
5/5
GoogleExcellent Service.. the best in Harlow
Thank you Daniel Eze for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotJay and Rob from the clacton on sea…
Jay and Rob from the clacton on sea branch we’re amazing from start to finish .we looked at many properties with them and never once did they make us feel uncomfortable .Lovely guys who made our journey all worthwhile as they knew what we were looking for and eventually we found one with them ,Thanku so much Wendy and Doug seabrook
1/5
TrustpilotAvoid. Greedy, pushy and unhelpful.
Tried to rush things through at the end before things were ready as clearly wanted their commission, seemed to make things up, tried to force a mortgage appointment upon us when we said we were sorted to the point they booked us in after we had said no many times and despite numerous times politely asking never came and collected our sold sign after moving in. Recommend going with smaller more genuine companies.
5/5
TrustpilotFriendly and speedy process
Steve and Courtney from the Stevenage branch have been actual lifesavers. Their continued patience and willingness to help has made a very daunting and stressful move all the more worth it for me. Nothing but praise for this team, they're wonderful!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
