Simple Life Base at Newhall reviews in Harlow

Hello,Thank you for providing us with further identifiable information so we can locate your records.We’re sorry to hear that you are having trouble with your neighbours. We can see from your records that you have reported some issues you are facing around car parking on numerous occasions. We would like to take the opportunity to reassure you that we have spoken to your neighbours and requested that they would be more mindful, however, as a landlord, we have limited control over this situation and as this is a civil matter, the police are the only people who have the appropriate powers to take any enforcement action required. If you haven’t already, we would recommend also speaking to your neighbour directly to come to a level of understanding.

Thank you for your review, Mr Goodison!

Thank you for your review!

Thank you for your lovely feedback Drake!

Hi Dave,Thank you for getting in touch. We can see that since leaving a review you have spoken to our Head of Property Management, Adam who has clarified the estimated resolution times for various jobs. We are pleased to confirm that something like an isolated leak is not classed as an emergency, however it should be treated as an urgent repair which we would typically expect to be fixed within 14 days. We can see from your records that we have accommodated the fix within these timeframes with it being reported to us on 13th May, we were able to get our contractor, out to you from 17th but a slightly later date within the 2 week timeframe had been requested due to your availability. Following your conversation with Adam, we understand that the majority of your frustration was due to a misunderstanding in regards to the appointment time, our contractor had given a 2 hour slot and an appointment time of ‘from 1pm’ which was misinterpreted to be 1pm on the dot. We do try to make this as clear as possible on our communications.We’d also like to reassure you that our team are always on hand to help and I believe Adam has re-confirmed the new contact details that have been sent to all residents in order for you to get hold of the right people.

Hi Francesca,Thank you for your review. We can see that you very recently moved out of your Simple Life home and a checkout report was shared three working days after you moved out. We do tend to try and get these reports out within a day or two after move out, so we apologise it took an extra day or so to arrive with you.We can see that this review was left before we had shared any potential deposit deductions with you, but since, you have received a small deduction to which you were happy with.Following the recent call you have had with our team member, we trust that all is satisfied.

Hi Tim,Thank you for your feedback. We are aware of the delays to the completion of the road toppings at Earle Street. We’re really sorry for the inconvenience caused and if there has been any damages as a result of the road, we would like you to log this with the customer service team so we can look in to this for you. We’d like to reassure you that we do everything we can to influence the speed that roads are topped. Unfortunately, in this particular instance there has been a number of unforeseen delays and we are continuing to chase all parties daily in order to get this resolved as quickly as possible. We completely share your frustration, but please be assured that we are doing everything we can to get this rectified.

Thank you so much for taking the time to write a review despite having found a new home elsewhere. This is such a lovely review and wonderful to hear that you feel you were well looked after. We wish you much happiness in your new home and we're always here if you need a Simple Life home in future!

Thank you for taking the time to leave a review Chloe!

Thank you for your lovely feedback Daisay!

Thank you for your wonderful feedback Georgia! We're so pleased that you are happy living with Simple Life! We always love hearing from residents who have been with us for many years - thank you for your loyalty!

Thank you for your wonderful feedback Laurell! We hope you enjoy your home!

This is great to hear! Thank you Sehar!

Hi Meg,Thank you for sharing your feedback with us.We’re very sorry to hear about your experience with a member of our team. As you will be aware, we have requested for some more information from you in order for us to be able to look into it further.As many of our homes are brand new and reserved off-plan, it does mean that on occasion we are unable to conduct viewings, however we do try to accommodate viewings wherever possible. We like to encourage customers to ask as many questions as they wish because we know how important it is to feel comfortable with a new home. We apologise if this isn’t the experience you have had and we would really like to resolve this for you. Our homes are often snapped up quite quickly and we operate on a first come, first served basis. However, we have plenty of the same property types in many locations so we’d love to continue to help you find your new home.If you’d like to email us at marketing@simplelifehomes.co.uk we can ensure that you’re well looked after.

That's great to hear! Thank you Moh.

Hi Mr Macdonald, We’re really disappointed to see your 1 star review and having looked in to your records we have to hold our hands up and apologise for the delays you have had getting a response from our lettings team. We can see that the first email sent to us was completely missed by the team accidentally, and the second email did take 2-3 days to get back to you, due to a very high volume of enquiries coming through during that week. I believe the branch manager has tried to make contact with you a number of times since, and he is keen to get things sorted for you. This has also been highlighted to higher management and we are working with the team in your area to ensure quicker response times are met.

Hello, Thank you for sharing your experience with us. We’re pleased to hear you were well looked after by Jade. Since leaving your review I know that Adam, our Head of BTR has been in touch to find out more information and we are aware that you felt another staff member was unable to answer some of your questions up front. As Adam has explained the person you refer to was in their first week with the company so they were still getting to grips with learning all the finer details you had asked about. We’re sorry if you were left feeling dissatisfied with the service provided.

This is wonderful to hear! Thank you Lynn!

Hi Marion, As the properties you are interested in are in the final stages of construction, we do not yet have the keys in order to conduct any viewings. We apologise if this wasn't made clear to you at the time of enquiry. We understand that our Head of BtR, Adam, has been in touch with you to explain this further, and is looking to arrange a viewing with you once we have possession of the properties next week.

Hello Chan, thank you for your comments. We always provide a welcome brochure full of all the move in information you need., As soon as you are a resident you can also access all information within the resident mobile app. If you have any ideas for improvements or areas you feel we are falling down, then please feed this in to the team so we can review.

Thank you so much for your review Anna! We're please to hear that you found it to be a straight forward and easy process and we're so pleased that you're happy with your new home!

Thank you for leaving a review Lauren! We're glad that Katie has taken good care of you and we hope you have managed to find your dream home with us.

Thank you for your review Meghan!

Hello Ms RO,We’re sorry to hear that you’ve had trouble getting in touch with us. All of our calls are queued with a message advising customers of their position in the queue - no calls ever go unanswered. We’re sorry if you have called at a particularly busy time and had to wait a little longer.We have previously requested more information from you through Trust Pilot so that we can look into the response times to your emails. We haven’t received any response from you as yet, so please get in touch with your details so we can investigate this further.