Leaders Lettings reviews

★★★★★ 1/5

Google

As a tenant, the best thing you can do with these people is to stay as far away from them as possible. We rented a flat for over six years, first privately and then managed by The Guardian (now Leaders), and I can honestly say the treatment was nothing short of appalling. For context, we never requested anything from them, always paid on time, and never created any problems. And yet, every year they were quite rude in their communications and would insist to our landlord that the rent needed to be raised. They even had the cheek to tell me once that although the landlord didn’t want to increase the rent, they had strongly advised him to do it. Tell him if you want, but why tell me about it? One of their reports claimed that we had condensation on our windows and blamed us for not heating the property properly. I had to explain to the lady that: - The condensation was inside the window panes, meaning the windows needed replacing because they were essentially useless. - There was no heating on the second floor, so I couldn’t “put the heating on” even if I wanted to. Completely absurd. The cherry on top was when we left the flat after six years. We cleaned it thoroughly and left it spotless, yet they still told us they needed to take £600 for a deep clean due to the supposed state of the flat. When we moved in, we received a one‑page inventory with no photos. When we moved out, they produced a full report with dozens of zoomed‑in photos of every corner and every tiny scratch. They even wanted us to repair patches and marks that were already there when we moved in. The same with the carpets: they were probably older than I am and full of stains when we arrived, yet they still tried to blame us, even though we left the flat in a much better condition than when we took it on. Since when is it the tenant’s responsibility to leave a flat in better condition than at the start of the tenancy? They just want to take your deposit as standard practice. We felt robbed, and for good reason. They also know that, if you're renting, most people rely on the money from the deposit to move somewhere else, so if you dispute it, you wouldn't have it available at all, whereas if you pay, you get part of it back styraight away. 0 Ethics. These people rely on fees they shouldn’t be charging, put pressure on tenants so tenancies end sooner and they can charge more fees, and they steal (yes, take, because that’s what it is, stealing) your deposit as a matter of routine. It’s very sad to say this, but Harlow and the community would be a better place if these guys closed tomorrow. I do not believe, for a second, most of the good reviews they have. After six years renting through them, I simply don’t believe these guys deserve more than one or two stars at most. And I know most tenants wouldn’t dare to leave a negative review because, unfortunately, renting in Harlow is difficult enough. But I’m glad we finally bought, and I can finally talk about these robbers. Who would have thought that the best part of buying a house would be not having to deal with the agency anymore? Tenants, stay away.

Juan · 26 March 2026

★★★★★ 5/5

Google

We had a really positive experience viewing properties with both Jamal and Rosie. Jamal showed us one of the 1BHK properties and was very friendly and kind while answering all our questions, which made the viewing comfortable and easy. He was patient, approachable, and gave us the space to look around without any pressure, which we really appreciated. When we viewed another 1BHK flat with Rosie, she explained everything clearly, was warm and approachable, and made us feel completely at ease throughout the viewing. We were particularly interested in another property, and Rosie kindly helped us arrange a viewing for that as well. She also took the initiative to gather more information for us and followed through exactly as she had promised, which we really appreciated. It showed a great level of care and reliability. Thank you both for being so helpful and supportive. You made the whole experience feel smooth and stress free!

Dhruvi · 16 March 2026

★★★★★ 1/5

Google

Sadly, I would never recommend Leaders. Their communication was below standard, both between their own departments (letting and sales) and with us, as their customer. This meant the completion of sale was unnecessarily delayed. The property was not advertised online when we were told it would be, again delaying the sale. The photos of the property were of poor quality and the agents had to be instructed to re-take. There is very little to comment on that was positive over a very lengthy period.

Catherine · 16 November 2025

★★★★★ 5/5

Google

We just had our routine property inspection, and I wanted to leave a review for our inspector, Luke. It can sometimes feel stressful having an inspection, but Luke made the process entirely smooth and unintrusive. He was extremely professional and respectful of our home. He arrived exactly on time and was very efficient, clearly explaining what he was checking for and why certain things needed to be noted. What we appreciated most was how friendly he was. He had a great, approachable manner that put us instantly at ease. He was also incredibly knowledgeable, offering helpful, practical tips on a couple of minor maintenance issues we had. Overall, it was a very positive experience. It's clear that Luke and the Leaders team genuinely care about maintaining the property while also treating tenants with respect. Highly recommended!

Csaba · 12 November 2025

★★★★★ 5/5

Google

Hello to all leaders members And specially for ELLIE HORNE First I must thank her she was very helpful and i was in a situation little difficult she sort it out for me she makes the application goes good and smoothly, And her welcome was very nice and i am very happy with the room and very good service everything was clean and good there is nothing to complain about And thanks for the little box you giving me when I com and collected the Keys 🙂 Thank you so much Kind regards Abdull Alanezi

Abdulaziz · 9 September 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ We recently moved into our new home. I wanted to take a moment to thank Jamal, Olivia, and the entire Leaders Harlow team for their outstanding support throughout the whole process. From the very beginning, Jamal was professional, responsive, and incredibly helpful. He and his team ensured everything went smoothly and efficiently. We are extremely satisfied with the service provided and truly appreciate the professionalism and care shown by everyone at Leaders Harlow. Highly recommended!

Vishal · 16 October 2025

★★★★★ 5/5

Google

Rosie was professional, efficient, and very polite throughout the viewing. She communicated clearly and answered all of our questions, making the experience smooth and informative. The tour of the property was excellent, and she presented everything very well. I was so impressed with both the property and the viewing that I’m now very interested in renting it.

Joseph · 16 March 2026

★★★★★ 5/5

Google

The property viewing was super thorough and clear. They explained all the important rental stuff really well during the session. This complete overview made it easy to make a good decision. The presentation made sure I totally understood the terms and conditions. Overall, the experience gave me some great insights into the rental. Thanks Rosie

Basil · 16 March 2026

★★★★★ 5/5

Google

I had a great experience working with Jamal Obeng. From start to finish, he was professional, responsive, and genuinely helpful. He made the whole process feel easy and stress-free. Jamal was always available to answer questions and gave honest, practical advice that really helped me make the right decision. Highly recommend Jamal

Ceekle1 · 2 April 2026

★★★★★ 5/5

Google

I have been a tenant for a number of years. I want to thank Luke for the way he handles the inspections. He is fantastic at keeping me informed and very punctual making the process as straightforward as possible. Hes an extremely polite and professional young man and a great ambassador for the office.

Jamie · 21 November 2025

★★★★★ 5/5

Google

Great service by Leaders. Even though I did not had an in person viewing of the property due to my location then. Whatever was sent to via the video was same as I met. Guiding me through the process of setting up broadband, utilities and others. Fantastic job by Jamal, was always available to answer questions. ***thanks guys*****✌🏻✌🏻✌🏻✌🏻✌🏻

Leonard · 16 September 2025

★★★★★ 5/5

Google

Leaders has been very professional especially Rosie who has been really helpful and supportive with providing us all the information we needed to benefit from visiting this place to view. Thank You Rosie for all your help.

Khayyam · 16 March 2026

★★★★★ 5/5

Google

A huge shout out to Luke from the Harlow branch, he comes down to London for our inspections and he is absolutely amazing. Very friendly and thorough, great customer service and extremely funny. Always a great time having you, thank you once again, you give me something to look forward to every 6 months 😂 …

Hasel · 16 August 2025

★★★★★ 1/5

Google

As a landlord, I am disappointed with the service that I have recieved from Leaders, since the company took over Guardian. I stayed with them as my tenant was happy with them. However, after he had to endure Christmas with a beeping smoke alarm for more than 3 weeks before an electrician was called to remove it. I was not kept up to date with this issue and had assumed, especially over the festive period, that it had fixed. It wasn't until I received my statement that I seen it hadn't been actioned. The property inspection suggested that a shower tap is fitted. After 3 weeks, I actioned a company to do this for me. leaders still have not had anyone in to quote on the job after being instructed to do so. After several other issues over the last 4 years, I have put into action a termination or the contract. I have discovered I do not actually have a signed contract with them. Leaders are trying to charge me 1 ½ months rent plus VAT to leave them!!!!! Stay posted to see the outcome!

Danni · 19 March 2026

★★★★★ 5/5

Google

Thank you Jamal!!! your help came at the perfect time, may God bless you for the way you supported us 🙌🏾 And to Liv and Ellie, thank you for your kindness and patience. You treated us with such warmth, we are very thankful …

Charity · 5 December 2025

★★★★★ 5/5

Google

Rosie showed me around a Harlow property today and she was very informative and polite. Felt very comfortable and answered all my questions that I had. Thank you Rosie.

Jodee · 16 March 2026

★★★★★ 1/5

Google

Awful service from Leaders Harlow. After being a tenant of Peartree house in Harlow for over 5 years, never missing a rent payment and maintaining the flat to a high standard (paying for painting and decorating) I had terrible hassle getting my security deposit back when I left the flat. Despite a good check out report it has taken me from moving out on the 29th of November several emails and phone calls to finally get SOME of the money back now mid January. They were clearly looking for any reason to make a deduction and decided that I had to pay something towards cleaning the bin area. Will never ever use or recommended these robbing thieves ever again!!!

Wayne · 16 February 2026

★★★★★ 5/5

Google

I must say , you all really out did your else's with helping my family and myself,find a home close to our youngest new school .At a very reasonable price . The first tenancy I have done in harlow , the online way of doing everything made it so easy to do . Leaders we have to say a special thank you to Ellie , for all she had along this way . Ellie went out of her way to make sure everything was sorted in very timely manner even offering to help my mother with her documents. From my family and myself we really appreciate everything you have done for us Ellie . We wish you the best in future .

Christopher · 3 August 2024

★★★★★ 5/5

Google

Our experience with Luke has been a very positive one. He is very polite and courteous, be it on the phone or in person. He has also been very patient when inspection appointments have been delayed and will not enter the property until he gets the go ahead to do so

Tsungai · 16 August 2025

★★★★★ 5/5

Google

The name speaks volumes to the Company. It’s not just Leaders by name but also by character! Exceptionally great, team is excellent and Ellie is just a class apart🌟🌟🌟🌟🌟🌟🌟👏👏👏👏👏. Process was quick, Ellie kept it smooth & precise 👏👏👏👏👏👏👏. And to crown it all, they gave me a welcome package of goodies 🤗🤗🤗🤗🤗🤗🤗🤗 truly humbling. I am eternally grateful and forever, your sworn self declared ambassador. Thank you team Leaders Harlow👏👏👏👏👏👏👏👏👏👏🌟🌟🌟🌟🌟🌟🌟🌟🌟

MwesigyeAtaho · 10 October 2024

★★★★★ 5/5

Google

Rosie has been very helpful throughout the whole process, from viewing until me got the keys. Absolutely recommend her to everyone.

Richard · 16 March 2026

★★★★★ 5/5

Google

Rosie was very helpful and nice she told us about everything clearly and patiently which was amazing also gave amazing advice

Inas · 16 March 2026

★★★★★ 5/5

Google

Myself and my husband have been renting with Leaders for the past three years at Peartree house flats and are impressed by leaders. Any building issues are generally quickly resolved but mostly I would like to say how happy we are with regular property inspections and how good your staff are. Our property inspection is every quarter and every time Luke comes to our property he is very polite and professional and he gets the job done but he doesn’t impose on your space and he is just really friendly. I think the way in which he composes himself within your home is just right and would like to say what a great job he is doing. A property inspection can seem a little awkward but I’d like to say Leaders make it a positive experience every time and that is mostly due to the way Luke is.

Donna · 23 March 2024

★★★★★ 5/5

Google

I recently had a viewing and I want send a huge thanks to Rosie for showing me around, not only was she friendly, caring and professional but also knowledgeable. She knew the property inside out and quickly addressed any concerns I had the whole process was seamless from start to finish.

Aldin · 16 March 2026