1/5
Lack of communication and failure to act on repairs
As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent.
Trusted Agent profile · Harlow
★★★★★
58 reviews across 1 platform
Unit 4, Church Langley Way, Church Langley, Harlow, Chelmsford, CM17 9TE, CM17 9TE
Kings Group's office in Harlow, at Unit 4, is rated 2.6 out of 5 across 58 reviews on 1 platform.
Every review we hold for the Harlow office, from every platform, shown as written. First names only.
1/5
Lack of communication and failure to act on repairs
As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent.
5/5
Kings at Church Langley, Harlow
Used Kings at Church Langley, Harlow for my house sale. All staff were very helpful, in particular the two Sarah’s. They made an extremely stressful time much easier and always knew what was going on at every step of the way. Fantastic customer service. Would highly recommend. Thank you.
5/5
Great experience at kings Chestnut
Great experience at kings Chestnut. Especially Sam very professional, dealt with problems immediately. Thank you.
1/5
Deposit will be ransacked
I didn't have a problem with Kings until I checked out. As usual with letting agents and landlords they just want to keep as much as your deposit as possible. Despite the flat being professionally cleaned, they wanted it cleaned again by their cleaners. Regardless of the condition you leave it, expect to get deductions.
1/5
Had a really bad experience with these…
Had a really bad experience with these people a couple of weeks ago.. terrible customer service .. rude and offensive .. Don't touch them with a barge pole
1/5
Unethical
NO ethics at all. They will steal every penny of your deposit unless you fight for it. They don't follow the tenancy agreement themselves and would want to vacate the tenants by getting a court order from some corrupted county courts. Truly run by mafia
1/5
Kings group is owned by mafia…
Kings group is the worst kind of economic crap-theft. No help at all from their socalled customerservice. And the game 'State Of Survival' is full of bugs which they never clean at all. Their socalled customer-service is just a FORPULET robot.SO: DO NOT USE MONEY ON THIS SCAM-GAME AT ALL, NEVER USE MONEY GIVING THEM TO THIEFS!!!
2/5
Do not use Kings recommended Premier Property conveyancing
While Kings did a reasonable job in finding a buyer after the first buyer dropped out, the whole process was very slow mostly I believe caused by the buyers conveyancers but it may be the conveyancers that Kings recommended we use, for which they receive an introduction fee no mention of which is made by Kings.
1/5
The stench!!
Was invited to a property view By Gabriel Amankwah, who turned up 20 minutes late and reeked of cheese & weed
1/5
Rude and unhelpful
Staff are so rude and unhelpful never get a call back I have been trying to get an issue sorted since November 2023 and still waiting
5/5
Harrison provided perfect customer…
Harrison provided perfect customer service from the minute we called, he updated us constantly and made sure we were comfortable throughout the whole process.
1/5
Avoid
Avoid. doint sign any letter says keeping one week deposed until they check refrence, they will fail you even if you give all details, after 5 people for £250 how much they make count it,
5/5
Great experience with my Home purchase
5/5
Kings have been very helpful to me
Kings have been very helpful to me, Tino & team at Church Langley branch and Luke & team at Chingford branch. Phil M
4/5
Kings Church Langley
We used Kings Church Langley and had a good experience. Smooth from start to completion so very happy with the service.
5/5
Excellent experience
Excellent experience!
1/5
Worst agent ever 21 months to repair a…
Worst agent ever 21 months to repair a shower their contractor negligent bodged repair extensive damage caused kings refused to accept responsibility landlord's beware
1/5
Stay away from kings group in Enfield
If you want bad service and your time to be wasted go to kings group Enfield if you want good service and to save time look elsewhere.
1/5
Very poor estate agent
Very poor estate agent. Misleading and poor customer service. Stay away.
1/5
very bad customer Service
5/5
THE KINGS WE TRUST
TEAM PROFESSIONAL
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kings Group's Harlow office has 58 reviews across 1 platform: 58 on Trustpilot (across the whole business).
Kings Group Church Langley is rated 2.6 out of 5 across all 58 reviews.
Kings Group Church Langley, Unit 4, Church Langley Way, Church Langley, Harlow, Chelmsford, CM17 9TE, CM17 9TE.