Countryside Homes Home Counties North Harlow reviews

Hi Jack, We are so happy to hear about your wonderful experience with our team! It's fantastic that we could make the process smooth and easy for you. We truly appreciate your kind words and positive feedback. Kind Regards, Sarah Countryside Homes

Hi chung yin fong, We're happy to hear that the services provided were excellent and professional. We appreciate your positive feedback and are glad you felt good! Fab! Kind Regards, Sarah Countryside Homes

Hi CS, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and the frustration caused during the construction period and afterwards. We understand how disruptive nearby building works can be, particularly when it comes to parking challenges and site management. While construction activity can inevitably cause some temporary inconvenience, we acknowledge that issues such as inconsiderate parking and litter falling short of the standards we aim to uphold, and we apologise if this impacted your day-to-day living. We are also disappointed to learn that you felt your concerns were not taken seriously when raised with our customer service team. This is not the level of service we strive to provide. We take all reported issues seriously and aim to communicate clearly and consistently throughout any resolution process. We would also note that we have been in regular contact with you, often on a daily basis, to address your concerns and provide updates as matters have progressed. Your comments regarding changes to agreed actions following inspection are particularly concerning, and we will be reviewing this internally to ensure our processes are fair, transparent, and consistent. We appreciate that dealing with these matters has taken up your time, and we regret any stress or inconvenience caused as a result. Feedback like yours is important in helping us improve both our site management practices and our customer care approach. If you are open to it, we would welcome the opportunity to review your case in more detail and continue working towards a resolution. Kind Regards, Sarah Countryside Homes

Hi Eslam, We're happy to hear that you had such a great experience. We appreciate your recognition of our team's detailed and patient support. Thank you! Kind Regards, Sarah Countryside Homes

Hi Happy customer, We're happy to hear that the plot reservation experience was a 5-star one. We appreciate your highlighting the service and knowledge provided. Kind Regards, Sarah Countryside Homes

Hi John, We're happy to hear that our team member was so helpful and informative! We appreciate you taking the time to share your positive experience with us. Kind Regards, Sarah Countryside Homes

Hi Laura, We're happy to hear that you found our team member to be knowledgeable, polite, and welcoming. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Wai, Thank you for taking the time to share your concerns with us. I can confirm this has been escalated to our management team who will respond to you direct today. We can only apologise this has not been resolved within a timely manner. Kind regards Sarah Countryside Homes

Hi Grace, We are happy to hear that you had such a positive experience. Thank you for your wonderful feedback; we appreciate it! Kind Regards, Sarah Countryside Homes

Hi Gemma, Thank you for taking the time to provide such detailed feedback. We are pleased to hear your positive comments regarding your home and aspects of your experience, and we will ensure your wider feedback is shared with the relevant teams so that we can continue to improve our service. If you would like to discuss any of the points raised further, please do not hesitate to contact us. Kind Regards, Sarah Countryside Homes

Hi Katrina, We're happy to hear that our team member was helpful and made your visit pleasant. Thank you for your positive feedback; we appreciate it. Kind Regards, Sarah Countryside Homes

Hi Wong, We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support provided during your property search and are so glad you secured your new home. Thank you for recommending our services! Kind Regards, Sarah Countryside Homes

Hi Jake, Thank you for taking the time to share your feedback regarding your experience at Fresh Wharf. We’re genuinely sorry to hear that your experience since the transition to POD has not met your expectations. We fully appreciate how frustrating it can be when standards appear to fall short of what was previously delivered, particularly when communication and timely resolution of issues are so important to residents. That said, we’d like to reassure you that maintaining the estate to a high standard remains a priority. We understand your concerns around repairs, communication, and accountability, and these are areas we are actively reviewing with POD. We value all resident feedback, both positive and negative, as it helps us identify where improvements are needed. We would welcome the opportunity to look into your specific concerns in more detail. Kind Regards, Sarah Countryside Homes

Hi Neil Long, We're so glad to hear about your excellent experience finding your next home. We appreciate you sharing your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Robert, We are so pleased to hear that our team provided such a welcoming and informative experience during your visit to our new builds. We appreciate your kind words! Kind Regards, Sarah Countryside Homes

Hi Janet, We are happy to hear our guide was so helpful during your visit. Kind Regards, Sarah Countryside Homes

Hi Sue, We're so glad our team member was helpful and you appreciated the house. We understand that location is key, and we appreciate your honest feedback. Kind Regards, Sarah Countryside Homes

Hi Gill, We're happy to hear that our team was helpful and that you found good deals. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes

Hi Adriana, We're happy to hear that you and your husband were impressed with our apartments. We appreciate your positive feedback. Kind Regards, Sarah Countryside Homes

Hi Geethumol, We're happy to hear that your experience has been positive thus far! It's great to know the reservation process for your countryside home has been smooth. We appreciate your kind words about our sales agent and are glad they were helpful. We look forward to a continued positive journey with you! Kind Regards, Sarah Countryside Homes

Hi Sarah, Thank you for taking the time to leave a review and share your experience. We were concerned to read about the difficulties you've encountered following completion of your new home, particularly around communication, unresolved snagging items and the delays you've experienced with your internet connection. We appreciate how frustrating it must be to feel that you have had to chase for updates and answers, especially during what should be an exciting time in settling into a new home. The concerns you've raised regarding missed appointments, unanswered correspondence and the impact the internet issues have had on your ability to move in and get established are clearly significant matters. We would very much like to look into this further; however, we have been unable to locate your details from the information provided within your review. If you would be happy to update your review with the name of the development, or contact us directly with your development details, it would help us identify your case and ensure the relevant team can review the issues you've raised. Thank you again for bringing this to our attention. We take feedback such as this seriously and would welcome the opportunity to better understand the circumstances surrounding your experience. Kind Regards, Sarah Countryside Homes