Countryside Homes Home Counties North Harlow reviews

★★★★★ 5/5

Trustpilot

We’ve had a really positive experience…

We’ve had a really positive experience with Countryside Homes so far. A special thank you to Linda and Alice, who have both been incredibly friendly, helpful and professional throughout the process. They have kept us updated, answered all our questions and made everything feel much easier. We haven’t moved into our new home yet, but we’re already so excited and can’t wait to get the keys and start this new chapter. Thank you Linda and Alice for all your support, we really appreciate it!

Mr · 28 September 2026

★★★★★ 5/5

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Buying our home was a big moment for…

Buying our home was a big moment for our family, and the team at Flinton Folly made the entire experience feel smooth, supported, and genuinely cared for. Every interaction was friendly, organised, and reassuring.A special thank you to Juliette and Charlotte.Your professionalism and kindness stood out from the very beginning. They kept us informed at every stage, answered questions clearly, and always made time for us. Their calm, positive approach took the stress out of the process and made us feel confident in every decision.We’re truly grateful for the exceptional service and the personal touch throughout. Thank you for helping make our house purchase such a positive experience.

Skatonha · 26 September 2026

★★★★★ 5/5

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Angel the agent made us feel very…

Angel the agent made us feel very confortable and she explained everything I needed to know, even if she had to repeat herself she was very patient and kind and knowledgeable. The place is so lovely and modern. I love what they build there and it's totally away from the main road with an amazing field at the back and a lovely court with lots of plant. Visiting the appartement and being guided through by Angel was a great experience. I really enjoyed it.

Florence · 13 September 2026

★★★★★ 1/5

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A Traumatic Nightmare: 200+ Defects, Deceptive Sales, and Zero Accountability

If you are considering buying a property at Fletton Folly (or any Countryside Homes / Vistry Group development), please read this and protect yourself. My experience, from the deceptive sales process to the ongoing aftercare, has been a nightmare. Furthermore, I know that every house on our street (Hay Lake Crescent) is experiencing severe problems, this is a site-wide failure of quality control, not an isolated incident. Deceptive Sales Practices & A Rushed Completion: The sales process was incredibly unprofessional. Sales staff routinely withheld critical information, documenting important details on random pieces of paper rather than official forms. We also had to fight a ridiculous design flaw: our attached garage can only be accessed from the main front gate. We asked repeatedly during the buying process how much it would cost to add a proper access door as an extra. The sales team deliberately dodged the question and withheld the pricing until we were financially locked into the purchase and couldn't back out to get the answer "we can't do an access door." To make matters worse, we were aggressively rushed by Vistry to legally complete and move in by the end of June. Months Later: A Filthy House with 200+ Defects Despite being rushed to move in at the end of June, here we are in September, still dealing with massive, unresolved issues. When we finally got the keys to our £409,000 home, the property was handed over completely dirty, it had not even been given a basic builder's clean before move-in. Multiple walls were not properly finished, and we uncovered over 200 legitimate defects, including major structural and safety hazards: Structural Failures: An exterior wall built visibly out of plumb from the foundation, a severely bowed interior wall forcing the skirting boards into a massive curve, and botched roof verges. Safety Hazards: An entirely unsupported central heating water tank, a damaged loft access board, and active toilet leaks pouring water onto the floor. Widespread Component Failures: An independent inspection confirmed every single window in the property is defective. The LVT flooring in the bathrooms was lifting, and the supposedly "levelled" patio slabs are completely loose. Unprofessional "Bush Fixes" & Property Damage The aftercare is just as bad as the initial build. Tradespeople consistently arrive with no instructions, no supervision, and zero quality control. A plumber sent to fix a loose showerhead cut a crude hole in the reverse plasterboard wall, screwed it back messily, and left the shower completely unfixed, causing entirely new property damage. Painters were instructed by site management to use rollers to patch up walls that were originally sprayed because they "didn't want to spray the house again," leaving massive, mismatched flashing across the entire house. Contractors sent to fix the patio drainage left a drain gate entirely unsecured in the mud, chipped the new slabs, and even abandoned a pickaxe stuck in my lawn. Zero Accountability & Withheld Reports: Site management is completely non-existent. The Site Manager has simply ceased communicating with me, forcing me to act as an unpaid project manager just to tell their tradespeople what parts to order. Worse still, Vistry’s Customer Service Directors are actively withholding structural inspection reports (brickwork, roofing, fencing) regarding my own home. They are attempting administrative tricks to move my file into standard "Customer Care" just to artificially close out the site team’s handover list and dodge responsibility for their breached pre-completion agreements. A Rigged System: NHBC Failures & Taxpayer Subsidies Perhaps the most sickening part of this experience is realizing the entire system feels like a Ponzi scheme. How did a house with a structurally bowed wall and 200+ defects pass an NHBC inspection? We were rushed into completing at the end of June simply so Vistry could hit their half-year financial targets, and the house was signed off, ready or not. As a buyer, I paid a premium for a broken home. As a taxpayer, my money is being funneled by the government to subsidize Vistry to build thousands more of these rubbish houses across the country. Verdict Buying this home was a massive mistake. Countryside Homes has demonstrated a complete lack of care, competence, and integrity. Do not trust their sales tactics, do not expect a finished or clean home, and be prepared to take on a full-time job managing their failures. Avoid at all costs.

R · 13 September 2026

★★★★★ 5/5

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Great Homes and Sales Advisor

I recently visited the Countryside Homes development, The Colleys in Grantham. immediately upon entering the development you can see how nice their houses are. I viewed a few plots there and the one apparent feature in the homes are the lovely vaulted ceilings in the kitchens. Unfortunately after working out distances to get to my family etc I couldn't go ahead. Grantham is a great area which has an abundance of amenities and has get transport links to the A1 The Sales Advisor working at The Colleys, Deborah Ford is very professional, knowledgeable and friendly, a real asset to Countryside Homes.

Karen · 8 September 2026

★★★★★ 5/5

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We recently bought our new home with…

We recently bought our new home with Countryside Homes, and the whole experience was really positive from start to finish. A huge thank you to Lisa and Ruth for all their help and support along the way. Both were always friendly, approachable, and quick to answer any questions we had, making the process much less stressful than we expected.A special mention to Lisa, who went above and beyond to keep us updated throughout the journey. Her communication was excellent, and she always took the time to make sure we understood the next steps, which gave us a lot of confidence and reassurance. Thank you, Lisa and Ruth, for making our home-buying experience such a smooth and enjoyable one. We're delighted with our new home and truly appreciate all your help! ⭐🏡

Sureshkumar · 20 August 2026

★★★★★ 1/5

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Buyer Beware

Bought a new build on Rivers Edge, Warrington, this year. Sales answered all my questions made me feel at ease with what i was buying. Went to look at the house at least twice. There were definite issues that were noted before i moved in. Patio door was catching, the utility door was scraping the floor and a kitchen drawer looked to be damaged and needed to be replaced. Given the amount of time between walking around, making a decision to reserving and going through the legal processes only 1 issue was fixed; utility door. I later found as i cleaned that the drawer was just dirty, yet the patio door was a big issue. Not my first new build, yet this was the worst new build i had bought. Whoever had signed off this house, hadn't done their job properly, i wondered whether he/she signed off the wrong house or did he/she go round blindfolded OR even worse this is the standard of a Countryside built house. I listed my snagging as soon as i was able. Work was allocated to subcontractors. 2 of which had deadlines that passed, i followed up with Customer Services and heard nothing. Followed up again recently and will continue to follow up. Why isnt Customer Services following up with the Sub Contractor if they are aware of these snagging deadlines. The build of the house is poor, i can see some of the walls look like they are buckling, where sealant has been applied it looks like it has been done by apprentices rather than professional trades people. The brick work is untidy with cement not wiped off whilst wet and same with the paint, whoever's done the work is not qualified especially when they dont cover the lvt flooring when they have been painting leaving smears and spots on the floor; paint marks on the smoke alarm tells me person was too lazy to carry a wet rag with them to wipe up as they go along. The finish of the house is shoddy. I could go on and because there is space i will continue writing. All the doors to outside have dropped and are difficult to open and close damaging the hinges each time. The balcony door although locked is not secure the top of the door doesn't sit flush to the frame, the back gate has come off its top hinge and i can see the nail and broken brick, now to get to the garage i have to go through the front door. Apart from the light switches i'm finding the fans don't work as i'm expecting and most recently the shower on the top floor is emtting an orange glow, I checked with AI and they have suggested switching this off and reaching out to customer services. i'll let the expert who comes round let me know if there are issues with the fan and shower,; I'll avoid that shower just in case i get electrocuted. Other niggly things, my neighbours told be the developers ordered bins for all the houses yet i was told to order my own at cost. The sky lights i was told by Sales that there were no poles to open the windows, how can this be? Surely when a sky light is installed the installer will provide????? Where did they go? Did they grow legs and walk? Or has someone made off with them just like my bins. This house was dirty when i moved in, a neighbour told me that they had seen someone cleaning, there are scratches on the windows, did this person use sand paper? The windows are scratched, would this be classed as snagging? Customer Service is non existent. I've had one visit by a person who reassured me that everything is ok, however, i dont feel reassured, i feel fobbed off. My latest experience has made me so livid i have felt the need to share my experience with the wider audience. The weather has been warm recently, i opened THAT patio door and couldn't close it again. I reached out to customer services who advised me to pour cold water on the door, which i did. I called the emergency phone number in the evening when it was cooler and still couldn't close the door. Due to the weather my issue was classed as non urgent eventhough it would in my mind it would be a security issue. The patio door is on the ground floor, an unsecured door puts me at risk of being burgled, an unsecured door would invalidate my insurance. The next day the weather was a lot cooler, i called the emergency number to be told to call the Warrington office. I called the Warrington office at 11am to get a message saying the office was closed, that now leaves me to sort out the patio door that still wont close myself. The number the person gave me this morning its the same number for customer services and the site manager both of who are unreachable. Finally, when you drive past the estate it looks nice but when you come onto the estate it is a real mess, i would be sooo ashamed to ask my friends round, i wouldn't want them to see the house that Countryside built cos they sure as hell wouldn't be rushing out to buy one. The road surfaces haven't been laid and the public areas looks like a dump.

Catherine · 14 August 2026

★★★★★ 4/5

Trustpilot

Nice houses

**update** Alfie and Martin came round today and were so helpful, all issues have been resolved!! We’ve put every penny into buying this house, we are not fussy people but really have been looking for a family home for years and finally found one. The house would be lovely if it was finished. It took ages to get keys for us to even be able to look at the house. I spent a lot of time and energy trying to find out when the keys would be with the estate agents which was met with uncertainty. We finally got the opportunity to look round about 2 months the after the sale process begun. We noticed several snags when looking around and was assured by the estate agent the would be completed. Again I spent a lot of time calling to ask about the progress on the snags with unsure responses. We had given notice on our current property and when I called around 3 weeks before our set completion date I was told rather flippantly they weren’t sure again. I contact my solicitor and asked then to contact the sellers solicitor who came back saying the work would be completed before we completed. We got the keys. The work was not done, we are now living in an incomplete house. Some of the issues actual quite dangerous with a toddler running around. For example bath panel missing leaving exposed plumbing and dangerous crawl space for little one to try and get into also the worry of the wood getting wet and rotting because it’s exposed. Kickboards not attached little feet are at risk of having heavy wood fall on them not ideal. Bath handle not properly attached my child actually slipped because of this and nearly crack his head on the bathtub. Very worrying. It’s been a total slog and in a time that should have been happy for us it has been stressful. Finding a new home and moving in is supposed to be exciting but it has been tainted with the total lack of care and concern regarding these issues. It feels like now this company has the money they don’t want to help. Constantly being passed and told to contact other people it really should not be down to us to chase for these issues to be resolved. It should be the companies. It’s simply not okay. I am sure I will get a generic response to this review. Instead of some half baked response about speaking to customer service I would prefer dates of when they can come out and finish the work on my property. Let is get on with our lives and come and fix these issues please!!

Kayleigh · 5 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service, a Real Asset to Us and to the Company!

Deborah at The Colley's Grantham went above and beyond for me and my mother! My mother had met Deborah on a previous visit and thought her incredibly kind and helpful, and I met her when we made a second visit to The Colley's. We hadn't made an appointment and weren't expecting to run into Deborah, but I'm very glad and grateful that we did! She was very enthusiastic and patient, and helped us narrow down potential homes, eventually landing on our dream one. She was efficient, professional, and nice to talk to. She genuinely listened to us and answered all of our questions. As we were walking through the neighborhood, we were greeted by several other people. It is clear that Deborah is well-recognized and very well-liked amongst the community! My mother and I are delighted and truly grateful to have met her. We now have our sights set on a home and have a much clearer understanding of the buying process, and we couldn't have done it without Deborah's help!

Rachel · 18 July 2026

★★★★★ 5/5

Trustpilot

A company that goes above and beyond the expectations

This is the third new build property I’ve purchased and the level of service has been unbelievable. Sophie at Newsam Green helped get us a fantastic deal on our new home. Tara our Sales Negotiator was amazing - she really went above and beyond to help get us in, due to issues with the sale of our property. And the house itself - I love it, we really couldn’t be happier! And a great after sales service.

KMB · 1 August 2026

★★★★★ 5/5

Trustpilot

honestly had such a great experience…

honestly had such a great experience buying our house with countryside homes! mostly down to how amazing the team at Foxrush Walk have been. Danielle in the office is an absolute star! we had a nightmare with the chain from selling our old house, but Danielle went completely above and beyond to help us through it. she was always on the ball, super responsive and did so much chasing behind the scenes to keep the sale moving and support us! Also would like to mention Karl on site has been just as brilliant too! nothing has ever been too much trouble for him and he’s sorted any build questions we had so quickly. This is our second new build home and these two have made the whole thing a breeze! couldn’t recommend them enough!

Georgia · 18 May 2026

★★★★★ 5/5

Trustpilot

Excellent, highly recommend

I bought a house from Countryside Homes. Right from the beginning, it was obvious that the service was tailored to my requirements with complete understanding of my circumstances. I fully appreciate the effort of Ashton Wylie for her excellent communication, active and proactive role and great organisation skills. She explained all what I need to know in a clear way. This purchase would have been a lot more difficult without Ashton. Sam is a perfetionist and his home demonstration was excellent. Matt Newman is competent and professional.

Abdu · 8 May 2026

★★★★★ 5/5

Trustpilot

Execeptional experience

Execeptional experience from start to finish! Sammy-Jo was so lovely and made us feel so comfortable with the whole process, we fell in love straight away with our home. From the start of the process to moving in day Sammy was always on hand and nothing was ever too big or too small, especially with chasing things behind the scenes, we honestly couldn't of done it without her.

Megan · 12 July 2026

★★★★★ 5/5

Trustpilot

Visiting the show home today and…

Visiting the show home today and meeting with Sam has been very informative towards our buying journey. All question we presented were answered well and the differences in houses were clear and again explained very well. We look forward to working more with this company to decide on our home.

Caitlin · 23 August 2026

★★★★★ 1/5

Trustpilot

Very Disappointed - subsidence occurred, caused damages but not managed

I seldom make comments on Trustpilot. Subsidence occurred at the car parking space adjacent to my garden, caused cracks and damages to almost all the gravel boards of the fence. They bended inward and the fence posts are inclined. This impose immediate danger to me and my family members especially to my child. Countryside has admit that there is an design issue there which has caused the issue - gravel boards have failed. There is approx 450mm of ground which needs additional support. Their customer service department has spent more than 7 months to communicate but no remediation works have been done to address this. If the fence posts fall down and hurt someone, who will bear the responsibility? They just neglect or ignore the danger. Customer Service just keep saying it has been escalated to the management and they will contact me but so far, I have not heard anything from their management. I feel totally helpless. My garden cannot be used for the whole summer. My living room is messed with stuff originally put in the shed. This is really annoying and we feel unsafe whenever going through / into the garden.

Tommy · 7 December 2025

★★★★★ 5/5

Trustpilot

Amazing experience!

We’ve just reserved our brand new home at Kingmakers View, and honestly, the whole experience has been incredible. From our very first call to view the show home, to the help we received with the assisted move scheme (our place sold in just two weeks!), all the way through to being ready to reserve, Kim has been amazing. She’s made every step feel effortless and stress free. We’re really excited for the rest of the journey. Thank you Kim!

Maisie · 28 November 2025

★★★★★ 5/5

Trustpilot

We viewed Milby Meadows and was greeted…

We viewed Milby Meadows and was greeted and attended to by Alan. Alan was friendly, helpful and really knowledgable about the site and about the future plans which helped us when discussing whether to proceed. I really liked how Alan wasn’t a ‘pushy’ sales advisor which we have experienced at other properties we’ve visited.

Chelsea · 31 May 2026

★★★★★ 4/5

Trustpilot

Thank you Juliette & Charlotte!

Massive thank you to Juliette and Charlotte at Fletton Folly for your support through our very stressful moving journey!! They really were the most empathetic and supportive duo we could have asked for and our experience was definitely made better by them.

Paige · 28 July 2026

★★★★★ 1/5

Trustpilot

COUNTRYSIDE/VISTRY HOMES.Further to my last comment in July our…

Countryside/Vistry homes. Further to my last comment in July our situation has not changed. Our roads have still not been attended to and Vistry don't even have the decency to reply to emails or calls. Maybe it is different in other areas but honestly for aftercare of the estate and customer service in this area it is atrocious. Our roads are unsightly and dangerous and I only hope they do something about it before someone gets hurt.

Janet · 2 October 2026

★★★★★ 1/5

Trustpilot

Bought a shared ownership property…

Bought a shared ownership property through local housing association developer is Countryside homes and rectifying snagging issues is at their discretion. I purchased a shared ownership property and, based on my experience after only two weeks, I would not recommend it. Before I completed my purchase, I was assured that the snagging issues identified during the walkthrough would be reported and rectified. I was also told that if I noticed anything else after receiving the keys, I should report it to the aftercare team. I relied on those assurances when making one of the biggest financial decisions of my life. After moving in, I discovered that some of the issues identified before completion had not even been included in the snagging report. I then reported further defects, only to be told they would not be rectified because they had been reported after I moved in. I was also informed that the person who carried out the walkthrough had simply recorded “generally poor decoration” rather than detailing the individual defects. That lack of detail was not my fault. Despite following the process I was advised to follow, I have been left in a difficult position, and it has caused me a great deal of anxiety. As a disabled and vulnerable customer, I feel completely let down. I do not have the money or the physical ability to rectify these problems myself. I trusted the assurances I was given before completing the purchase, but my experience afterwards has been entirely different. Had I known this would be my experience, I would never have proceeded with the purchase. My advice to anyone considering buying on this development is to ensure every snag is documented in detail before completion, insist on copies of all reports, and get every promise about remedial work confirmed in writing. If you are told, “Don’t worry, our aftercare team is pretty good,” I would encourage you to make sure every assurance is confirmed in writing. I would hate for anyone else to find themselves in this situation. After speaking to a couple of neighbours, I understand they have also experienced issues with the snagging process.

Samantha · 6 August 2026

★★★★★ 5/5

Trustpilot

The Gateway, Bexhill

**UPDATED REVIEW 6/8/26** Today i was contacted by Alfie at the bexhill site, He came round with his handy man Martin and installed the bath panel, They also supplied a HIU cover and attached the kick boards to the kitchen floor. It turns out it was the estate agents causing all this aggro with mis-communication etc but once they got in touch the work was completed today. I just want to thank alfie because he has taken a-load of our minds and relieved a load of stress and worry, He was apologetic and great to speak to, thank you so much. **ORIGINAL REVIEW 28/6/26** We had to do all the chasing when it came to updates, No-one contacted us, The house we were moving into Has some issues and we were assured they would be done by completion and someone was on site that week to sort them and come completion nothing has been done. The estate agents tell us to contact Their after care team who will take care of any issues but when you ring you are told to contact the developer and when you do they make a report and nothing still happens, So basically there is no aftercare team. The issues we have had is Our bath had a bath panel and now it is missing with all the plumbing and piping exposed, We have a 4 year old who could easily climb under their so this is a major hazard. The bath handles are also not attached properly on one side and our son slipped on it last week and if not for us would have smashed his head on the bath. Our air source heat pump is missing a cover which when you open the cupboard shows a load of exposed wiring and tubes etc. The kick boards in the kitchen are not attached at all, The main bedroom’s wardrobe doors are not aligned so the doors do not close and swing open with a gust of wind. Who have they got making these house? Because this is totally unacceptable selling incomplete houses, If we missed a payment i would guarantee you they would be straight on the phone to us. Honestly, AVOID for your own sanity.

John · 3 August 2026

★★★★★ 1/5

Trustpilot

Misuse of Data

Countryside Homes have obtained my data without my knowledge [ mobile phone number] and are using it without my consent. I am 74 yrs old, disabled, live alone and have seizures. I need 24/7 access to my phone in case I need help. My phone was blocked for 11 minutes by repeated ads from Countrywide Homes this morning, 3rd August 2026. L T Moore 5th August 2026. I appreciate your reply Sarah. It seems I will now need to contact your Data Protection Dept, which will entail more loss of time and effort on my part. When I was working time was money!

Lee · 3 August 2026

★★★★★ 5/5

Trustpilot

Appreciation for Outstanding Services

Hi Arwan, Sam, I would like to express my sincere appreciation for the exceptional support I received throughout my property‑buying experience. Arwan demonstrated a high level of professionalism during every viewing. She provided clear explanations, thoughtful recommendations, and helpful background information that made it easier for me to make informed decisions. Her approach was both knowledgeable and reassuring. Sam delivered excellent customer service from start to finish. He was consistently attentive, thoughtful, and proactive in providing the information I needed. His support made the entire process smoother and more comfortable. Please extend my gratitude to both Arwan and Sam for their outstanding work. Their dedication truly made a positive difference. Kind regards, Flora

L · 31 July 2026

★★★★★ 1/5

Trustpilot

Very poor build and customer service

Well where do I start Bought my house 4th August 2025 the day I moved in I wonted to move straight back out The workman ship is shocking had a snagged in 140 odd found some minor some very bad Since moving in I’ve had 2 snags sorted to decent satisfaction Still no carpets on stairs or ground floor still waiting on ceiling and walls be levelled and house repainted so 12 months in virtually living in a empty house and countryside homes don’t care once they have your money Customer service is appalling I haven’t a clue how they have 5 stars they ignore emails even complaints even senior management ignore emails I won’t to pack up and sell but unable to due to the amount of work that needs doing I would loose a small fortune Lessons learnt do not buy a new build from countryside homes you will regret it and nhbc is not worth the paper it’s written on Just a add on as from the 4/09/26 after putting a complaint in about my snagging they have emailed myself and stated I have to go thru nhbc and no longer going to sort my snags until nhbc have looked into it avoid countryside homes they take yr money and not botherd

Billy · 30 July 2026