Trusted Agent profile · Haringey
★★★★★
1,646 reviews across 2 platforms
256 Muswell Hill Broadway, London, N10 3SH, Haringey, N10 3SH
Hamptons's office in Haringey, at 256 Muswell Hill Broadway, is rated 4.3 out of 5 across 1,646 reviews on two platforms, including 202 Google reviews rated 4.9.
Every review we hold for the Haringey office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
5/5
GooglePoppy McNicholas was an absolute pleasure from start to finish. Despite us being the buyers in the transaction, we never had the feeling that she was trying to do anything but right by all. Having been looking for a house for several years I can confidently say how rare that is. When it came to getting us to the point of exchange and completion, she was dogged but with a very light touch. Five stars!
Thank you for taking the time to leave us a review Jay. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotFabulous service
The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.
1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
5/5
GoogleReally persevered on our property after our chain collapsed a few times, and impressed by efforts to keep everything on track. Like all estate agencies, there is pushing on both the buyer / seller side and that can feel uncomfortable at times but it was necessary to get the deal over the line. Would recommend.
Thank you for your kind words! We are passionate about providing top-notch service to our clients and are always willing to go the extra mile. We appreciate your recognition of our hard work and dedication. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe sold our flat through Hamptons and the entire team did such a great job - firstly Abi, who was so approachable and easy to work with. Then Natalie, whose local knowledge and experience was absolutely key to me choosing Hamptons over other agencies. And finally Poppy, who worked tirelessly once she made the sale to make sure that both we and the buyers were happy and fully-informed through the whole process. Thanks all.
Hi Nick, we are delighted that you enlisted Hamptons Estate and Letting Agents Muswell Hill and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
5/5
GoogleNatalie Churchman was really useful, well organised and friendly, keeping everyone on their toes in what was a slightly complicated sale, now successfully completed
Thank you for the kind words, we are thrilled to hear Natalie provided exceptional service during a complex sale. Our team is dedicated to ensuring a smooth and successful experience for each and every customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExperiences renting a flat managed by Hamptons
I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.
1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
5/5
GoogleGreat experience at a viewing with Abi (of the Muswell Hill Hamptons team). Abi went above and beyond during the viewing and also gave us some great insights about the area - it was greatly appreciated! Thank you!
We are so happy to hear about your positive experience with Abi from our team! Providing exceptional customer service and valuable insights about the area is what we strive for. Thank you for choosing Muswell Hill Hamptons. We hope to work with you again in the future! Kind regards, Lucy, Hamptons Customer Care.
4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleAbi, Natalie, and Daniel were instrumental in helping my family find and purchase our new home. While the process can be lengthy and occasionally stressful, they consistently demonstrated kindness, professionalism, and availability. They also assisted us in overcoming a few hurdles along the way. It was a pleasure working with them, and we would highly recommend their services.
Hi there Antonio, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GooglePoppy was amazing! Sold our house in less than a week for over asking. The whole process was simple and she looked after us throughout. Couldn’t recommend more!
Thank you for your kind words! We are thrilled to have been able to help you sell your house quickly and above asking price. Our team always strives to provide exceptional service and we are glad we could make the process smooth for you. Your recommendation means the world to us! #HappyCustomers #GreatTeamwork Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI find Saima Hasib of Hamptons excellent to deal with throughout the entirety of my recent move to a new apartment and lettings management. From my experience with the entire team I would recommend Hamptons services very highly.
Thank you, Mark, for your wonderful feedback! We're thrilled to hear that you found Saima and the entire Hamptons team excellent to deal with during your move. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GooglePoppy and her team were excellent and extremely helpful when we were purchasing our flat. I would recommend their services 100% to anyone!
Hi Daniela, we are delighted that you enlisted Hamptons Estate and Letting Agents Muswell Hill and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
4/5
GoogleThanks Poppy for helping us to secure our new home. It was a pleasure dealing with you in what can be a tricky process.
Thank you for choosing us to assist with securing your new home! We're thrilled to have been a part of your journey and glad we could make the process a little easier. It was a pleasure working with you too! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Thank you for taking the time to leave a review. We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience. We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition. Thank you again for your comments and for choosing Hamptons.
5/5
GooglePoppy, Natalie and Abi were brilliant from start to finish. They got us under offer really quickly and were great at bringing in lots of viewings- thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotReview for Hamptons Property Management and Our Exceptional Property Manager, Shahena
We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
