Hamptons Muswell Hill Sales reviews

★★★★★ 5/5

Trustpilot

Apartment 5 West Wing SL4 3TD Windsor

We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.

Mustafa · 2 June 2026

★★★★★ 5/5

Google

Hamptons was great in finding me an immediate new tenant for my flat. With only a two day gap between old and new tenants there was a lot to do in making sure it was fully compliant and ready for my new tenants. Poppy at Hamptons Muswell Hill branch was incredibly helpful with advice and guidance, as well as providing invaluable assistance with sourcing several trades people I needed at short notice. I thoroughly recommend their service, and Poppy is especially helpful, professional and good at her job.

D74ism · 27 March 2024

★★★★★ 5/5

Google

Evelyn was such an amazing help to my friends and I when going for the process for the search of our new home! She helped every step of the way and was quick to respond! Extremely easy steps to follow and couldn’t have asked for a better guide! Thank you so much! My friends and I appreciate your support throughout this process!

Luisa · 16 November 2024

★★★★★ 5/5

Google

Evelyn was very friendly and helpful during our move into the new place. Highly recommended!

Nicholas · 17 March 2026

★★★★★ 5/5

Google

We had a very pleasant, professional renting experience with Hamptons’ team, especially Evelyn. As our consultant, Evelyn went over and beyond to make sure we could complete the documentation and reference process, as well as answer our questions with warmth, detail and transparency. We’re about to move in our new flat now thanks to that. Very grateful and delightful to have her support!

Phương · 23 September 2024

★★★★★ 5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

★★★★★ 5/5

Trustpilot

Brilliant Service Throughout

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

Dodd · 17 April 2026

★★★★★ 5/5

Google

I have so much to thank Poppy McNicholas at Hamptons Muswell Hill for. From the moment you meet her she instinctively knows what’s the right property for you and you feel like she’s really rooting for you. Poppy is always on the ball and goes the extra mile when needed, with her mix of great work ethic and the lovely personal touch that makes such a difference. She’s the best estate agent I’ve met and I highly recommend her on your side!

Poulami · 24 October 2023

★★★★★ 5/5

Google

I would highly recommend Dan Millett and his colleagues in the Muswell Hill office. Dan brought his many years of knowledge and experience in ensuring we obtained the best possible price for our house sale. He provided an outstanding service throughout from initially negotiating with the bidders, then guiding us through the various steps, to managing the survey enquiries and then going above and beyond in chasing down the various parties and managing the expectations of our buyers so that the transaction completed smoothly.

Rob · 24 October 2023

★★★★★ 5/5

Google

We had a wonderful experience with Dan and the team at the Muswell Hill office. We have just exchanged contracts on a property purchase and Dan has been great from the very first request to view a property through to exchange of contracts. Any queries / questions have been dealt with promptly and Dan has kept us up to date with progress without me needing to chase. The whole process has been extremely easy and stress free, I would definitely recommend anyone looking in the area to speak to Dan and Natalie first.

Angela · 24 October 2023

★★★★★ 5/5

Google

I’d been looking for a property for a little while when I walked into Hamptons on a bit of a whim and I’m so glad I did! Abi was amazingly helpful and helped me find the perfect place very quickly. She’s made the process very clear and given great advice. I would highly recommend both Abi and Hamptons

Sophie · 3 December 2024

★★★★★ 5/5

Google

We recently purchased our next home through Hamptons Muswell Hill. Abi and the team were lovely to deal with during what can be a hectic and stressful time. Really appreciate how friendly & considerate their approach is, it’s refreshing that they care for the human element of a transaction. Would 100% list with them in the future if the need arises.

Amelia · 24 August 2024

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

★★★★★ 5/5

Trustpilot

Fabulous service

The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.

Clare · 21 February 2026

★★★★★ 1/5

Trustpilot

Very bad experience

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Sim · 24 May 2026

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 5/5

Google

Really persevered on our property after our chain collapsed a few times, and impressed by efforts to keep everything on track. Like all estate agencies, there is pushing on both the buyer / seller side and that can feel uncomfortable at times but it was necessary to get the deal over the line. Would recommend.

Alexandra · 27 March 2026

★★★★★ 5/5

Trustpilot

I have been using Hamptons to help me manage a property

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Ailish · 15 May 2026

★★★★★ 5/5

Google

Natalie Churchman was really useful, well organised and friendly, keeping everyone on their toes in what was a slightly complicated sale, now successfully completed

John · 15 October 2025

★★★★★ 5/5

Trustpilot

Experiences renting a flat managed by Hamptons

I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.

Elina · 25 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and costed me more money . Avoid !!

Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.

Krupa · 7 May 2026

★★★★★ 4/5

Trustpilot

Mya is a great property manager

Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!

Wong · 8 April 2026