Every review we hold for the Hardwick office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotquiet, tidy and friendly
Peter miller came to carry out our end of defects works. I was working from home. He was so quiet and respectful it was as though he wasn’t there, so it didn’t feel intrusive. He tidied up as he went which made a big difference as it again didn’t feel intrusive to our hope. He was also super friendly and did a great job.
Rianna · 17 August 2023
Agent replied · 10 June 2024
Hello Rianna,Thank you for your kind feedback. It is good to hear you were pleased with Peter's work. We will pass on your comment.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotGraham and Ben Aken
Thanks very much Graham for fixing the lock, and re-sealing the bathroom screen. All good!Thanks Ben Aken for helping with power sockets, and handling loose pipes in the bathroom - those got fixed in the wall quite nicely.
Petr · 22 March 2024
★★★★★ 5/5
TrustpilotAn excellent service by Bradley
Bradley was excellent at doing what he was sent to do for us. Was polite, efficient and knowledgeable. Very helpful and keen to rectify any issues
Nick · 14 October 2024
★★★★★ 5/5
TrustpilotReally helpful
Faik came to fix an issue I had been waiting on for a while, and he was so quick and helpful. I am really pleased with the result, thank you so much Faik!
C.B · 19 June 2024
★★★★★ 5/5
TrustpilotFail is Helpful and friendly
Fail is Helpful and friendly , Thank you .
Daniel · 12 January 2024
Agent replied · 13 June 2024
Hello Daniel,Thank you for your review. Many thanks, Hill Customer Service
★★★★★ 1/5
TrustpilotPoor warranty CS / operator / contractor follow-up service
Many parts and appliances start to have problem under warranty but it's very hard to have appointment or arrangement to sort out the source of problem, not to mention the solution or need other rounds to wait for the CS or personnel to contact the corresponding contractor for a visit to start investigate the source of problem. Repeated waiting again and again for delay of arrangement / visit investigation / then fix, not to mention missing to acknowledgement, reply or confirmation via email. Many times different operator just come and inspect for few minutes, not sure of back office communication and a problem and last for two months without a step forward to resolution very often. Plastering need to redo and redo again for half year just because they ignore the problem of vent fan and delay to change one first. Problem prolong since last winter to this summer!
David · 5 July 2024
★★★★★ 1/5
TrustpilotFlat door cannot be closed
My flat from HILL is just out of warranty. I just noticed my living door cannot be closed as the lock is seriously not aligned. The issue cannot be accepted, and they just said no without any apology.
Heidi · 11 December 2024
Agent replied · 10 June 2024
Hello Heidi,Thank you for your review. We will pass on your thanks to Simon.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotPhil was very polite helpful and did…
Phil was very polite helpful and did jobs to a high standard.
Adam · 24 October 2023
Agent replied · 10 June 2024
Hello Adam,We appreciate your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotKelvin was brilliant
Kelvin was brilliant. He was so helpful and friendly and did a really good job.
Sarah · 8 August 2023
Agent replied · 10 June 2024
Hello Sarah, Thank you for your feedback, it is very valuable to us. Many thanks, Hill Customer Service
★★★★★ 5/5
TrustpilotBarry Nugent did an outstanding job
Barry Nugent did an outstanding job repainting my ceiling today. He approached the task with great attention to detail, ensuring no corners were cut. Barry meticulously removed the old paint, thoroughly sanded the surface, and applied the new paint with precision.What impressed me the most was his commitment to quality and his willingness to share helpful tips for other repair works around the house. His expertise and professionalism were evident throughout the entire process.I am extremely satisfied with the results and grateful for Barry’s hard work. Thank you, Barry!
Ant · 27 June 2024
★★★★★ 5/5
TrustpilotHill snagging fixes
Mike, Michael, and Simon came to fix a myriad of issues we'd had; all relatively minor, but all needed doing. We had other contractors on site who weren't being considerate of our furniture. The team from Hill stepped in to make sure our possessions were protected from the works of the contractors. A wonderful team who we're confident will help us again in the future.
Kieran · 10 June 2023
Agent replied · 10 June 2024
Hello Kieran,Thank you for leaving us a postive review. It's great to hear the team were able to help and demonstrated Hills commitment to excellence. We will be sure to pass on your feedback.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotPeter was very professional
Peter was very professional, polite, knowledgeable and always informed me of what he was going to do next. Would highly recommend him.
Alexandra · 3 December 2024
★★★★★ 5/5
TrustpilotFabulous customer care
Having recently moved into a new Hill home I wanted to give a shout out to our Sales Executive Maria Gatehouse. Fabulous customer care and support from the minute we expressed an interest in the development right though to moving in almost 1 year later. Maria's help and genuine care guiding us through the ups and downs of selling our house and buying our new Hill home was invaluable. Nothing was ever too much trouble. We couldn't have done it without her! Thank you!
KAm · 25 June 2024
★★★★★ 5/5
TrustpilotRAALF FALLAHAS GOOD WORK
Not much of a fan of hill personally, we haven’t had the best experience but Raalf Fallaha on the other hand, what a legend He popped round, smashed out the jobs professionally and swiftly without cutting corners. He turned up on time and was very polite, well dressed and equip for the jobs he had on.5 stars for Raalf
Mytch · 10 November 2023
Agent replied · 10 June 2024
Hi Mytch,Thank you for your review. We really appreciate you taking the time to share your experience. We are glad Raalf was able to demonstrate Hills commitment to excellence. We will be sure to pass on your kind words.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotAndy Delaforce was wonderful.
Andy Delaforce was wonderful.He came to fix a leaking shower and was able to repair the mastic quickly and neatly.It looks great!
Jose · 29 November 2024
★★★★★ 5/5
TrustpilotMichael chapman
Michael chapman, has done a great job on my flat , 20 Roman field stoke Hammond.
Patricia · 1 June 2026
★★★★★ 5/5
TrustpilotGood and efficient service
Alan was very friendly, fixed the problem efficiently and well. No complaints
Anna · 10 October 2023
Agent replied · 10 June 2024
Hello Anna,Thank you for your feedback. Alan will be happy to hear.Many thanks,Hill Customer Service
★★★★★ 5/5
TrustpilotRichard
Richard is very friendly and really helpful. Willing to go the extra mile to get the job done to a timely manner whilst maintaining great quality work! Thank you so much!
Stacy · 3 July 2024
★★★★★ 5/5
TrustpilotRichard went above and beyond to fix…
Richard went above and beyond to fix the door on my balcony and he organised a follow up for an issue he couldn't resolve due to missing parts.
Ryan · 22 August 2024
★★★★★ 5/5
TrustpilotBradley Sullivan is a fantastic worker
Bradley Sullivan is not only a marvelous worker performing an incredible work, but he is also very polite and diligent, that it is very appreciate it when somebody comes to your home.
Miss · 13 June 2024
★★★★★ 5/5
TrustpilotSimon is most helpful and professional
Simon is most helpful and professional. He attends to details and managed to identify the root cause of problems and then fix it.
Agnes · 6 November 2024
★★★★★ 5/5
TrustpilotAlvin was in time when I said that I…
Alvin was in time when I said that I will be home. He was very helpful and friendly and explained to me the issue what I had. Very hind of him
Mihaela-Simona · 25 June 2024
★★★★★ 5/5
TrustpilotSimon (Hil Operative)
Simon attended late on a Friday but completed everything to a high standard and was also really jolly, not trying to rush away just because it was Friday. He also gave some good advice. Thanks Simon
Victoria · 22 March 2024
★★★★★ 5/5
TrustpilotAndy is a good and responsable person
Andy is a good and responsable person. Thank you so much!
Rachel · 18 October 2023
Agent replied · 10 June 2024
Hello Rachel,Thank you for your feedback.Many thanks,Hill Customer Service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
