Connells reviews

★★★★★ 5/5

Google

I have received outstanding service from both Hassan and Carol. They went above and beyond to ensure to advise and reassure me when the process was taking to long and both chased things up to make sure we reached completion. Hassan went way beyond his role as mortgage advisor to ensure the deal went through. Carol was so kind and reassuring when things looked difficult. I don't think I would have got through the process without them! I fully recommend this branch!

Dale · 16 March 2026

★★★★★ 5/5

Google

I had a really good experience with Nathan at Connells. He was friendly, professional, and clearly knew his stuff. Even though the property itself wasn’t the right fit for me, he made the whole viewing process smooth and comfortable, taking the time to answer questions and explain details without any pressure. I also spoke with Hassan regarding mortgage advice, and he was extremely helpful. He took the time to walk me through the different options available, explained things clearly, and made what can often feel like a complicated process much easier to understand. Overall, both Nathan and Hassan were approachable, knowledgeable, and supportive throughout the process. Thanks for your time Nathan and Hassan!

Jyoti · 16 March 2026

★★★★★ 5/5

Google

Nathan is honestly one of the best estate agents I’ve spoken to. As a first-time buyer, the process felt confusing, but he took the time to explain everything clearly, which other agents haven’t done. I asked a lot about the local area and he knew everything straight away, the QE, schools and academies, bus routes, and train stations. He had all the information about the property and area ready and could answer everything without needing to check. He’s really friendly, easy to talk to, and you can tell he genuinely cares about what he’s doing and is very passionate. If you’re looking for an agent, choose Nathan, you won’t regret it!

Rafaela · 16 March 2026

★★★★★ 5/5

Google

Spoke to Nathan at Connells in Harborne to book a viewing and he was fantastic. Friendly and professional, and he really went above and beyond to provide as much information as possible before arranging the appointment. He got everything sorted quickly. Great first impression, looking forward to the viewing.

Sarah · 16 March 2026

★★★★★ 5/5

Google

First and foremost I hold Grace in the highest of regards. This chain was chaos from the very beginning as my buyer had to change solicitors and mortgage providers twice while myself and my onward were ready to go for months. There were moments I wanted to, hypothetically, set fire to everything and just start again but Grace was there constantly reassuring me and constantly on the backs on my buyer and his solicitors. At times she turned from estate agent to social worker with my incessant phone calls, stressed out and looking for answers. We joked that after all this was done she would never forget about me and this chain would probably go down as an example of the worst case scenario. Even with absolutely horrendous communication from my buyer and his solicitors Grace always persevered and always came through for me. I can quite easily say Grace is an outstanding estate agent and an absolute grafter. If I ever buy a house again she will be my first call. Thank you Grace.

Jamie · 13 April 2025

★★★★★ 5/5

Google

Nathan was really friendly and welcoming during the viewing and was smiley throughout, which made the whole experience feel comfortable. He came across as a genuinely nice person and provided plenty of helpful information about the property. Great service. ⭐

Riya · 16 March 2026

★★★★★ 1/5

Google

Awful branch! Avoid like the plague! The staff are rude and good luck getting them to answer the phone or reply to an email! There was zero communication with them on completion date, I ended up just sitting in the branch and waiting for the keys to the property because they wouldn't answer my calls or reply to emails to let me know when to collect them. Both me and the seller have made formal complaints regarding this branch as their communication skills are so appalling, they only give you the time or day if you are getting a mortgage through them.

Hannah · 10 December 2024

★★★★★ 5/5

Google

Grace was brilliant with my recent house purchase - always kept me updated, chased the vendors and solicitors to ensure everything was moving, and checked in with me regularly. She made the process as a FTB smooth and easier than I expected even when we ran into delays or other issues with solicitors etc. Would definitely use Connells in future, and huge thank you to Grace for all her work!

Phoebe · 16 April 2025

★★★★★ 5/5

Google

Before deciding to sign up for a service to assist us with our house buying process, we consulted with several advisors. Hassan was the only one that took the time to listen to our priorities and needs as first-time buyers, which gave us …

Silvana · 16 December 2025

★★★★★ 5/5

Google

I recently had a viewing with Nathan from Connells and was really impressed. He was friendly, professional, and made the whole experience feel relaxed and straightforward. He knew the property well and was able to answer all my questions confidently without any pressure. Nathan gave me the space to properly look around while still being available when needed, which made a big difference. Overall, it was a smooth and positive viewing experience, and I’d definitely recommend him to anyone looking to buy.

J · 26 March 2026

★★★★★ 5/5

Google

Hassan has been an excellent mortgage advisor. He has been very helpful and always ready to support me whenever needed. We’re still in the middle of the purchase, but I really appreciate his guidance and professionalism throughout the process. Highly recommended!

Abdul · 26 November 2025

★★★★★ 5/5

Google

Many thanks to the Connells Harborne team and particular thanks to Grace who has helped our family through our house sale and purchase. I found Grace to be both very professional and also very personable, which really helps when stressful …

Becky · 16 November 2025

★★★★★ 5/5

Google

Great experience so far! Nathan has been very professional, responsive, and helpful throughout the process. Everything has been handled smoothly. Highly recommend.

Aida · 12 April 2026

★★★★★ 5/5

Google

We had 5***** service from everyone in Connells Harborne. Our house selling process has been dealt with professionally and any queries we may have are answered swiftly. Lewis has communicated with us throughout the process. Lucie has provided us with her professional financial services for a few years now and as always, she offers clear advise on our requirements and provides us with the right products. Thank you Lucie, Lewis and Carol for all your help in selling our house

Vanessa · 28 January 2024

★★★★★ 5/5

Google

We had the best service ever from Mr. Lewis ( Connells Harborne) He is so good that he deserves a promotion. Throughout the process he was in touch with us even on his holidays or out of office hours. Mr. Lewis is so professional, polite and understanding. I wish him all the best in his career and a big thank for all his help and support during our purchase of the property. Thank you Lewis.

Venancio · 28 March 2024

★★★★★ 5/5

Google

After a rocky start due to staff changes, as first timers selling our property, Grace was brilliant when appointed as our agent. She was attentive, in regular communication with us and helped keep everyone involved up to date with the latest developments. Many thanks and would use again!

James · 12 April 2025

★★★★★ 5/5

Google

We have completed the purchase of our new house 2 days ago. I have to say that Grace was an absolute star along the whole process from start to end. She was always there when we needed help, easily accessible and very cooperative.

Sherif · 27 April 2025

★★★★★ 5/5

Google

Very good service Nathan estate agent. We speak on phone maybe 15 minute he understand what I need. He ask question listen me good. He give property what match me not random one. Also he tell cost buying process help me I not know before. He very nice I happy with service recommend

Tunde · 10 April 2026

★★★★★ 5/5

Google

We used Connells Mortgage Services and Adam S was so helpful throughout the process, reviewing all deals, providing advice and support and explained information so it was easy to understand! We will continue to use Adam when we need mortgage advice in the future. Thank you Adam for making everything feel easy and responding quickly and effectively - we appreciated your help :)

Lucie · 25 October 2023

★★★★★ 5/5

Google

Nathan at Connells was great! Very professional and helpful. We were visiting from London so only had limited time to view the properties, he even managed to fit us in to view another property last minute. - we really appreciated this. Thank you

J · 16 March 2026

★★★★★ 5/5

Google

Really good experience with Nathan at Connells. I had to change my viewing and he accommodated me straight away and re-booked it efficiently. Friendly, professional, and knew his stuff. The property wasn’t for me, but he made the whole thing easy

EBS · 16 March 2026

★★★★★ 5/5

Google

Carol and Lucie from the Harborne branch, have been incredible with helping and guiding me through my house purchase! As we all know, purchasing a home especially alone, is very daunting and overwhelming but they really helped put my mind at ease. I can't thank them enough for all their time and professionalism throughout the last few months. I couldn't have done it without them! Thank you, thank you, thank you! Sophie x

Sophie · 18 April 2025

★★★★★ 5/5

Google

I just wanted to say a big thank you to you and all of the team. Selling my Mothers house has been a difficult time for me especially with her illness and losing her. I felt you all worked so hard and it made my life easier just when I needed it. You were all just amazing. Especially over the Christmas period with viewings on my behalf, nothing was too much trouble. Please pass on my gratitude. Kind regards

Linda · 25 October 2020

★★★★★ 5/5

Google

"I had a fantastic experience working with MR Hassan Ahmed , as my mortgage advisor. As a first-time buyer, I was unsure about the process, but they explained everything clearly and patiently, making it easy to understand. They were always …

37a128 · 16 January 2026