Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
David · 20 January 2024
Agent replied · 22 February 2024
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotA really fabulous renting experience!
This is the second time that I have rented my flat through Benham and Reeves. They are really excellent. Yvette even came and helped me move furniture into my car (way beyond the call of duty!) and organised painting etc, and I now have great tenants for the next two years. I can not recommend them highly enough. Alice Lewes owner of flat in Queens Wharf
Alice · 19 December 2024
Agent replied · 23 December 2024
Hi Alice, thanks very much for sharing a five star rating and for your lovely comments about being a contented landlord with Benham and Reeves. We're thrilled to have your trust and to be looking after the rental and appreciate your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotIveta Visnyeiova provided good service…
Iveta Visnyeiova provided good service to help me extend the contract. 5 Star.
Fei · 7 June 2026
Agent replied · 11 June 2026
Hi Fei Wang, thank you for telling us you've had a great five star service from Iveta at our Hammersmith lettings branch, we are glad your expectations are being met with Benham and Reeves. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
David · 15 September 2023
Agent replied · 22 February 2024
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
★★★★★ 5/5
GoogleExceptional service, Lisa- Jane has been my personal agent since the beginning, who helped me get the apartment, aswell as helped me prolong it for quite a good time on good terms considering the contract :)
Elia · 1 February 2024
Agent replied · 22 February 2024
Hi Elia, many thanks for sharing a five star rating here. Lisa-Jane is really pleased to see this and glad to know we met your service expectations.
- Emily, B&R
★★★★★ 5/5
GoogleGreat experience renting a property form Benham & Reeves! Both Dele and Edelyn made the process really smooth and hassle free. Thank you!
Ioana · 23 September 2024
Agent replied · 23 October 2024
Hi Ioana, we're very happy to have been of assistance to you, thank you for sharing a five star rating here and we hope you continue to enjoy your home.
- Ruth, B&R
★★★★★ 5/5
TrustpilotThe process was handled professionally…
The process was handled professionally from start to finish and the tenant was obtained quickly. I would particularly like to thank Raj the manager of the Beaufort Park office.
Mr · 24 August 2025
★★★★★ 5/5
GoogleBenham & Reeves is a company that upholds a high level of professionalism, responsiveness, and genuine care for clients’ needs. I am truly grateful for the experience of communicating with them, especially with Di, Ayumi, Sylvie, and AnaMaria, and for the fantastic service they provided. Their responsiveness, consideration, and dedication truly made a difference in my house-renting experience. I highly recommend Benham & Reeves to anyone looking for a reliable and considerate real estate agency. I am confident that they will exceed your expectations as well!!!
Chloe · 12 April 2024
Agent replied · 19 June 2024
Wow Chloe, thank you for this wonderfully glowing feedback about our lettings and property management teams and for sharing a five star rating here. We're thrilled to hear you've found us so responsive and dedicated, these are attributes we do strive for. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotA VERY EXCELLENT RENTAL ORGANISATION
We rate the services we are receiving from Benham & Reeves in the management of our property as excellent. We have not experienced voids and the tenancy agreements currently managed by Anne Benjamin, have always been seamless. The maintenance of the flat has been superb, especially
ANTHONY · 12 August 2025
Agent replied · 27 August 2025
Hi Anthony, thanks very much for this wonderful feedback which will be seen by our Directors as well as Anne and Kayleigh in our lettings and property management teams. Its' great to hear that we've had your trust for over 10 years and everything is working well for you as a landlord. We really appreciate your custom and also look forward to being of continued service to you.
- Emily, B&R
★★★★★ 5/5
GoogleFrom my own experience, Benham & Reeves - Hamstead is a very efficient and professional letting agent. Had a great pleasant experience with them - truly happy with the supportive, fast and efficient services from home viewing, referencing, tenancy agreement till the tenancy deposit arrangement. Highly recommended, cheers.
Azman · 22 February 2023
Agent replied · 22 February 2024
Thanks very much for sharing your five star rating here Azman. We're thrilled you've had a great experience renting with us and such a good service experience which is lovely to hear.
- Emily, B&R
★★★★★ 5/5
GoogleI am very happy with the service they've provided first for renting and renewing my rental agreement. Thank you Dele and Edelyn.
Ege · 2 October 2024
Agent replied · 23 October 2024
Hi Ege, it's great to hear you've had a good service experience while renewing your rental lease with our Hampstead lettings team. We appreciate you sharing a five star rating and your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Mu · 28 November 2024
Agent replied · 23 December 2024
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
★★★★★ 5/5
GoogleI had a wonderful experience working with Rubel and Thuraya during my tenancy process. They were extremely helpful, professional, and supportive every step of the way. From finding the right apartment to finalizing the paperwork, they made … More
Juliana · 14 October 2025
Agent replied · 13 November 2025
Hi Juliana, we are very pleased to hear you've had a great renting experience - Rubel and Thuraya are glad to receive this acknowledgement of their lettings and property management expertise and support. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleExcellent Services, prompt responses for any queries, understand the customer expectations and most importantly, able to achieve the goal. Special thanks to Wesley Ramsay who has been very helpful.
Daniel · 20 May 2024
Agent replied · 19 June 2024
Hi Daniel, it's great to hear you've had such a good service experience with us. Wesley and the lettings team are really pleased to see your five star rating and kind comments, thank you for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleWe have a great experience with Benham & Reeves especially Yoshi Tsuji and the team. They are very responsive and quick actions. Very happy with the service!
Jady · 25 June 2024
Agent replied · 24 August 2024
Hi Jady, many thanks for sharing a five star rating here and for your kind comments about the service you've had from Yoshi and our Japan Desk team. We are pleased to hear you've benefited from their efficiency and expertise. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence.
Jonathan · 27 February 2024
Agent replied · 29 February 2024
Hi Jonathan, thanks very much for sharing a five star rating and for your kind feedback. We are very pleased to hear that as a landlord, you are being well looked after by Dele who is an experienced lettings manager. We are all encouraged to hear that we are surpassing your service expectations, thank you again for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotI have been a landlord utilizing the…
I have been a landlord utilizing the services of Benhams and Reeves for some time now, and I must say, Dele has consistently exceeded my expectations. His dedication and professionalism shine through in every interaction. Dele has not only found me wonderful tenants but continues to do an outstanding job in managing my property. His attention to detail and proactive approach have alleviated any concerns I've had as a landlord. I confidently recommend both the company and Dele to my peers without hesitation. Thank you, Dele, for your exceptional service and commitment to excellence
Jonathan · 26 February 2024
Agent replied · 28 February 2024
Hi Jonathan, it's great to hear we are consistently exceeding your expectations as a landlord. Dele and the lettings and management team here are very pleased to see this and your five star rating. We are glad to hear our proactive approach is working well for you and really appreciate your custom and trust in us.- Ruth, B&R
★★★★★ 5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Adl · 30 April 2026
Agent replied · 11 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process.
- Emily, B&R
★★★★★ 5/5
GoogleThanks to Benham and Reeves for providing me professional service and I had a very pleasant experience dealing with the agents. Also, I would particularly appreciate the services of letting agent Mr. Billy Ellis Ahmed and Veronica who assisted me with the tenancy.
James · 19 August 2025
Agent replied · 2 September 2025
Hi James, thanks very much for your lovely feedback which the lettings team are pleased to see here. We are glad you've had the support you expected and you found the team professional. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
John · 29 May 2026
Agent replied · 23 August 2024
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated.
- Ruth, B&R
★★★★★ 4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Amina · 14 November 2024
Agent replied · 23 December 2024
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
★★★★★ 5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
Nat · 28 October 2023
★★★★★ 5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Timur · 8 February 2024
Agent replied · 22 February 2024
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Drew · 18 August 2022
Agent replied · 22 February 2024
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
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