Trusted Agent profile · Hampstead
★★★★★
696 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 696 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026. See how it compares with other estate agents in Hampstead.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
1/5
GoogleAfter 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you. - Emily, B&R
5/5
GoogleHouse hunting can be stressful, but Benham and Reeves made the experience remarkably smooth and efficient. Their responsiveness was exceptional, with all our queries receiving prompt and thorough attention. Greta, our realtor, remained incredibly helpful even after we settled into our new home, and Claire, our property manager, was consistently accessible whenever we encountered any issues. We genuinely couldn't be happier with the service we received! I wholeheartedly recommend Benham and Reeves to anyone embarking on their own house hunting journey.
Hi Raghavi, we're thrilled to hear you've had such a highly positive service experience renting with us. Thank you for sharing a five star rating too, it's appreciated. - Emily, B&R
5/5
GoogleVery happy with the service provided by B&R team, especially Rajib, who goes out of his way to accommodate requests for help.and assistance.
Hi Salman, thanks very much for taking the time to share a five star rating here which Raj is thrilled to see. Going the extra mile is all part of the service and we're glad its working out well for you. - Emily, B&R
1/5
TrustpilotWill be making a complaint.
After 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.- Emily, B&R
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
5/5
TrustpilotNick Hubbard has been very helpful from…
Nick Hubbard has been very helpful from the start and very understanding of the situation, he has been very easy and supportive to work with.
5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
5/5
GoogleGokhan and Edelyn were great with assisting with us moving into our new home and Sylvie our managing agent is fantastic at getting everything fixed quickly!
Hi Alexander, thanks very much for sharing a five star rating here. We are very happy to hear you are enjoying your new home and are glad to have been part of your journey. - Ruth, B&R
5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
5/5
GoogleEveryone was absolutely amazing,super helpful, keeping up with my busy schedule,keeping updated with everything and genuinely great. They really made renting easy and stress free. Thank you Dele,Edelyn and all the guys at Benham&Reeves!
Hi Tasoula, thank you for sharing a five star rating and for your kind comments about the service you've had from our Hampstead lettings team. We do aim to make renting in London an easy process so it's great to hear you are happy. - Ruth, B&R
5/5
GoogleBenham and Reeves have been giving us very good service for the past many years. They are very professional and their services are exemplary in finding tenants and managing properties. We particularly appreciate the services of our letting agent Mr. Billy Ellis
Hi Dr Giri, thanks for sharing a five star rating here for our Hampstead Estate Agents, we appreciate it. - Ruth, B&R
5/5
GoogleBenham & Reeves, and Ajay Choli in particular, were excellent to work with. Dry friendly and personable and always were super clear on what needed to be done. I would highly recommend working with them.
Hi David, thanks for your lovely feedback which Ajay and all of the team are pleased to see here. We are glad you've found the rental support friendly and transparent, this is great to hear. Thanks for your custom. - Emily, B&R
5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
5/5
GoogleBilly and Laura very helpful during the moving process and Sylvie our property manager have all been very helpful in finding us a great home and making sure that we are all okay!
Hi Luca, we are pleased to hear you've had such a positive service experience with our Hampstead lettings team. Billy and Laura are glad to receive this acknowledgement for their collective lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
5/5
GoogleSeamless service for letting out flat thanks to Dele Lawal. Prompt and quick responses. Keep up the good work!
Hi Aaron, many thanks for sharing a five star rating here and for your lovely feedback which Dele and the Hampstead lettings team and pleased to see. We appreciate your custom. - Ruth, B&R
5/5
TrustpilotI find Ms Kayleigh Weston very helpful…
I find Ms Kayleigh Weston very helpful and supportive. I initially requested her for recommendation of their contractor/s regarding AC and heating issue, who knows the system in Beaufort Park. She offered assistance and contacted the RMG company and they resolved the issue. Moreover, Kayleigh has impressively and significantly improved her communication skills. I am grateful for her service and assistance.
Hi Shahrad, thank you for your kind acknowledgement and five star rating shared here. We're very pleased to hear your property management service expectations are being exceeded, Kayleigh and all of the Colindale lettings team are very pleased to see this. - Ruth, B&R
5/5
TrustpilotJomar is so niceee patience and…
Jomar is so niceee patience and professional!! Huge thank you to Jomar! Help me a lot and reply the message so fast even it is in non-working hours. I am really appreciated! The moving process is smooth and super fast! Thank you so much Jomar!
Hi L, thank you very much for your wonderfully positive comments about the service you've had from Jomar, it's great to hear you've had such a great experience renting with us. We wish you well in your ongoing tenancy.- Emily, B&R
5/5
TrustpilotProperty Management
Kayleigh Weston managed my property for several years with professionalism and care. She handled matters efficiently and communicated promptly throughout.
Hi Barry, thanks for your very kind review for the property management service provided by Kayleigh, we are thrilled to hear you've felt well supported over the years you've been a landlord with Benham and Reeves. We value your custom, thank you for your trust in abilities. Emily, B&R
5/5
GoogleFrom their first visit to value our home Benhams were fantastic. Achieving the best possible price and seeing us through to sale, Benhams calm professionalism made such a difference. Thank you! Much appreciated.
5/5
TrustpilotMany thanks for Rahim and Anne's…
Many thanks for Rahim and Anne's professional and efficient services to secure a renting property in a very short period, which relievedme from huge pressures on moving.
Hi Gary, thanks for sharing your feedback and five star rating here for the service you've had from Rahim and Anne in our Colindale lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Ruth, B&R
5/5
GoogleOur experience of buying through Benham and Reeves was great. From our first viewing through to completion Chris was open and transparent and unfailingly helpful. The whole process can be so stressful but all our interactions with Benham and Reeves were positive.
Thank you Joseph, we're all very pleased to receive such great feedback about the sales service here in Hampstead. Chris and the team are very glad to hear you've had such a great experience with us and thank you for the five star rating, it's really appreciated. - Emily, B&R
5/5
TrustpilotStrongly recommended
Thanks to Greta and Nick for helping in viewing the flat , signing the deal and finally getting the property of our liking. It’s been a pleasure working with them. Highly recommend Benham and Reeves for their professionalism.
Hi Anand, thanks for sharing your positive service experience here, Nick and Greta are very pleased to see this and your five star rating. We're glad you are enjoying your new home.- Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampstead.
Yes. Benham and Reeves Hampstead won Gold in The Trusted Agent 2026 awards.
