Trusted Agent profile · Hampshire
★★★★★
270 reviews across 2 platforms
53 High Street, Lymington, Hampshire, SO41 9ZB
John D Wood and Co Sales's office in Hampshire, at 53 High Street, is rated 3.8 out of 5 across 270 reviews on two platforms, including 68 Google reviews rated 5.0.
Every review we hold for the Hampshire office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
1/5
TrustpilotDO NOT USE
AGREE completely and would never, ever use again, I only wish I had read reviews before using. Customer Service is non existent and one star is still too many.
1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
5/5
GoogleGreat service and friendly staff with a can-do attitude. Would highly recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAdam has navigated us through the emotional process of selling the home that has been in our family for 80 years. Many thanks to him and to Amanda for their professional service and support throughout.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
3/5
GoogleWe recently sold thanks largely to Adam Darbyshire who stepped up to the mark when others were less than dynamic, possibly casual. Communication and negotiating skills were lacking, when trying to drive the deal forward. They are lucky to earn such a generous fee.
Thank you for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
5/5
GoogleWe rented a property through John D Wood in Lymington for a year and six months. I could not recommend them highly enough. They are a very professional and responsive Lettings team who were always available for any queries or issues that arose.
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
GoogleI rent a property through John D Wood. I had an issue with the garage door opening mechanism. Telephoned the Lymington office and spoke with Bonnie. She apologised for the problem we were facing and assured me it would be dealt with immediately. Mainly because we were suffering with extreme wet weather and I was concerned with the amount of rain water and the garage being insecure. Sure enough, the following morning the garage was fixed! Excellent service and a lovely member of staff. Thank you.
5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back.
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
5/5
GoogleFriendly, efficient service. The agents were always helpful when I 'phoned to ask questions prior to renting the property. Kat Mitchell showed me around the properties which I had shortlisted. She could not have been more understanding of our needs and has really worked to accommodate these. The agents were also excellent when working at a geographical distance prior to the move. Since our move the kindness and professionalism has continued. Excellent all round service. Highly recommended.
1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
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