John D Wood and Co Sales Lymington reviews

★★★★★ 1/5

Trustpilot

Go ahead if you want to live through a nightmare

This is with regards to Mr David and Ms Ioana from the Docklands branch. Came home to my flat which had a leaking ceiling and that's where the nightmare started. Was not able to get any help from the agent and had to open my windows to air the carpet floor which was soaked. This was in winter, got infection due to mold from the room. Had multiple people enter my flat, take multiple pictures and videos but nothing was done. Wardrobe was destroyed due to the leaks and several of my own clothing. They did not tell the landlord at all so he was in shock when he found out. All in all took 6 months for the whole issue to resolve, and till the end of my tenancy, the wardrobe was not even fully fitted back in so I lived half a year out of a suitcase. Always impossible to get them on email, and always need to make several phone calls before I can finally get hold of them, and then I am told they were JUST about to call me back. They only treat the landlord like a god and renters like trash. Now I am trying to get my deposit back but receive no replies on email. Absolutely no professionalism. They should be ashamed of their own existence.

Marissa · 18 October 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court. Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court. Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Google

Amanda and the team at JD Wood handled our purchase really well under difficult circumstances caused by Covid. They were always attentive and went out of their way to overcome the obstacles with the Park and the vendors solicitors workload. JD wood also worked particularly well with our solicitors and understand the complications of when the park authorities are involved with transaction.

Sven · 16 April 2022

★★★★★ 5/5

Trustpilot

Tom has been an absolute pleasure to…

Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!

Irene · 4 March 2025

★★★★★ 5/5

Trustpilot

I began renting my flat with John D

I began renting my flat with John D. Wood, Fulham Road, in 2010. I live in Edinburgh, so it was important for me to have good management and choice of tenants. in both these area they have been exceptional. They dealt promptly with any issues. in particular the management of Eduard Popa and Stephen English have been first class. I decided to sell the flat this April. Huw Jones has been in charge, and once again his service has been first class. A number of people looked at the flat, I selected a buyer, and we conclude next week. My compliments to the professionalism I received which ensured a very satisfactory outcome.

John · 29 June 2023

★★★★★ 5/5

Trustpilot

Great experience with James Mander

I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.

Daniel · 26 March 2026

★★★★★ 5/5

Trustpilot

JDW Earl’s Court (Fee Henderson)

I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!

T.O · 4 March 2025

★★★★★ 1/5

Trustpilot

DO NOT GO WITH THEM

DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.

PS · 22 April 2025

★★★★★ 1/5

Trustpilot

Radyah Sultana, so rude and unprofessional

Radyah Sultana at Docklands & City office, who is in charge of the paperwork, was so rude, unprofessional, dishonest and impatient. I have received passive-aggressive threats from her and had a really bad experience.We worked smoothly with Egle and David, and paid the deposit very early.However, the contract was ready only 3 days before moving in, even though all the reference checks were ready two weeks ago!I understand that Radyah was sick for a few days, but I am unhappy that she made an excuse and LIED that the reference checks were just done yesterday. Now because of her inefficiency, I have to be efficient.Well, I am a customer, and she is the god.

Jianyi · 14 February 2023

★★★★★ 5/5

Google

I have been renting from John D Wood in Lymington now for 4 years and it's definitely one of the best experiences with an estate agency we've had in a long time, everything is sorted quickly and efficiently and the staff are great! Kat is amazing and I've never had any problems! Definitely recommend!

Francesca · 16 April 2022

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.

Parinya · 2 September 2025

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026

★★★★★ 1/5

Trustpilot

I had an offer accepted on 11 march…

I had an offer accepted on 11 march 2026 then i had a call on the 13th March 2026 telling me they had another offer so i need to up my offer. This is so inequitable and wrong so just want to warn others out there or these cowboy underhand practices.

Jackie · 16 March 2026

★★★★★ 5/5

Trustpilot

From start to finish with seeking a…

From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.

Nigel · 29 February 2024

★★★★★ 5/5

Google

I have sold my house through JD Wood Lymington. Kevin has been brillaint all the way through as have his colleagues. They have kept me updated at all times and in a very proffessional way. It was a very smoth transition. I highly recommend them and thank them for their service.

K · 16 April 2022

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have) When we moved in we discovered the flat had no ventilation in the bathroom (which is a legal requirement under Homes for Habitability Act 2018 and does not comply with building regulations 2010) no windows or extractor fan, just a fan heater covering a hole where the extractor should be. We raised this and a few other repair issues. In the entire 6 months we lived there (we were evicted due to the landlord wanting to sell - through another agency as he clearly is not happy with John D Woods' service.) they fixed 1 issue.. the washing machine-the least urgent. We spent our entire 6 months there constantly stressed trying to sort this and other issues with J D Wood but they did absolutely nothing. We had only one set of keys between us for the first 8 days. The shower leaked a huge puddle onto the floor every time we showered. We didn’t have all the needed information for our move in. Not given the location of the bins or the meter readings locations. Then given a wrong location for bins and told we shouldn’t need to take meter readings.. We made an official complaint on 6th December. We (albeit too late) contacted the council & they came to visit, they were horrified. They drew up a report and submitted a preliminary works order for works to be carried out; mentioning the damp and mould. We only didn’t contact the council sooner because we hoped J D Wood would fix these issues, what fools we were. Their constant stalling tactics, asking us for photos, claiming they’re still waiting on the landlord to approve the works, only to find the manager George said the landlord said he’d 'already approved several of the works (albeit 4 months in) and why hadn’t they been done?' We had to pay 6 months rent up front so cash flow to sort the repairs was not the issue. We'd sent emails to contractors and then heard nothing from J D Wood. Eventually when a new contractor came out to the property he gave a quote to them for around £4000. The bathroom and kitchen are internal without any windows or extractors for ventilation. This contractor, planned to knock out through the building to put in a ventilation shaft, but did not explore the hole in the wall we had previously sent videos of to J D Wood. we explained all we thought had to be done was replace the fan heater on the wall with an extract unit as the ventilation shaft was already there. J D Wood claimed they needed to get permission from the freehold owner for wider works, however this isn't true as they could simply replace the fan heater with an extractor. hence no building works and £200. No one from J D Wood ever came to look at the vent until finally the area manager came (after our eviction) with his preferred contractor who agreed simply an extractor unit would work & cost no more than £200. They fully ignored our emails when they couldn’t be bothered to do something. The Ombudsman also awarded us £300 from John D Wood for their negligence. I’m sure they’ll to reply with their copy and paste message asking us to email the details but I’ve included most here so if you’re reading this 'John D Wood Person' don’t bother. If this review saves even one person from the renting hell we suffered with them then it’s worth the time writing it. This is the most incompetent group of people at their jobs. We are so happy we will never have to deal with any of these people again. Already the new management at our new rental have been infinitely more helpful and proactive. Also I never leave reviews and we want to never think about this again but I felt this review was important, I would not wish this stress on anyone.

Louis · 14 May 2025

★★★★★ 1/5

Trustpilot

Absolutely abysmal property and tenant…

Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.

Temitope · 8 May 2025

★★★★★ 5/5

Google

I have been renting from John D Wood in Lymington now for 4 years and it's definitely one of the best experiences with an estate agency we've had in a long time, everything is sorted quickly and efficiently and the staff are great! Kat is amazing and I've never had any problems! Definitely recommend!PositiveResponsiveness, Professionalism

Francesca · 16 June 2021

★★★★★ 1/5

Trustpilot

DON'T RENT FROM THEM

I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.

Ryan · 2 May 2025

★★★★★ 5/5

Trustpilot

Very experienced and competent

Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.

Mr · 11 May 2025

★★★★★ 4/5

Trustpilot

John D Wood Wandsworth Positive Feedback

We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.

H · 23 March 2024