Trusted Agent profile · Lymington
★★★★★
351 reviews across 2 platforms
53 High Street, Lymington, SO41 9ZB
Part of John D Wood and Co Sales, see every office.
John D Wood and Co Sales's office in Lymington, at 53 High Street, is rated 3.9 out of 5 across 351 reviews on two platforms, including 69 Google reviews rated 5.0.
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Every review we hold for the Lymington office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
5/5
GoogleWe were registered with JD Wood and other agents for over 4 years as we embarked on our search for our forever home in the New Forest. Our wish list was pretty extensive but Adam displayed great patience and professionalism with us throughout and we got there in the end, buying a property just outside Lymington and he remained calm despite a very stressful end of conveyance situation. We would certainly recommend Adam to family and friends on any future purchases. Thanks Adam 😊
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were so very impressed with the John D Wood when we negotiated with them in January 2021. Conor was our agent for the transaction and he was fantastic, he was early for the viewing, so COVID respectful, and then once we offered he was so efficient, accurate with details and the transaction went through perfectly. We had tried with another agent in Milford and it was a disaster so we felt so well looked after with Conor and the JOHN D WOOD team. 5 STAR well earned!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn D Wood went above and beyond for us when moving into our new flat in March 2021. A big mention to Conor Moors who was our agent for the transaction. He was knowledgable, responsive and managed the entire process efficiently despite ongoing COVID restrictions. Our first experience with JOHN D WOOD was a huge success and we would not hesitate recommending them to others looking for a high quality service. Thanks Conor and the John D Wood team!
Thank you for taking the time to leave us this fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotClaire Carter = everything you'd want in an agent
A huge token of respect and appreciation for Claire Carter, who acted on our behalf through an exceptionally complicated sale. Claire demonstrated deep subject matter expertise throughout and consistently went above and beyond, navigating a whole series of challenges, any one of which could easily have put the deal in jeopardy. She showed real patience, persistence, resilience, and tenacity, and most importantly inspired complete trust, all delivered with a genuine sense of humour when it was most needed. Thank you, Claire. Agents like you are genuinely few and far between, and John D Wood are very lucky to have you.
5/5
TrustpilotGreat service
Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!
1/5
TrustpilotI rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment. Throughout the stay, there were consistent delays in resolving basic matters. Requests often went unanswered and required multiple follow-ups. You should be warned that there is construction in the building next door. The agency and landlord did not disclose this. Most concerningly, despite having departed the apartment months ago and received a report from them that everything was left in great condition, we have still not received the security deposit. It seems that their delays may not have just been bad service but rather bad faith.
5/5
TrustpilotParis was super helpful from the…
Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you
1/5
TrustpilotJohn D WOOD Battersea Park Road
John D WOOD Battersea Park Road Disingenuous and incompetent. Having engaged JDW to sell a property in Battersea, they were full of promises and , quite frankly, untruths! The Property attracted a buyer quite quickly, and we were assured that the purchaser wanted to complete within a few weeks- 6 . We instructed Solicitors, and they started the work. After being repeatedly assured by JDW that the purchaser was very keen to get the sale completed, after a number of weeks I phoned my Solicitor to ask progress. A phone call was made to the Purchasers Solicitor by ours, and She was told that the fees for searches had not even been paid! No work hard been done. We cancelled the sale, and received a bill for over £2,000 to cover the work involved that we had asked to be undertaken. Lazy, incompetent, doesn't even come close to how we feel about JDW
5/5
TrustpilotHighly recommended
I wouldn’t hesitate to recommend the Notting Hill team, and especially Paris, to anyone looking for a reliable and proactive estate agent.
5/5
TrustpilotCan Gelirli and his team at the…
Can Gelirli and his team at the Belgravia Office gave been outstanding in organising and selling our flat in Pimlico. Thank you Cam for all your help and effort. Ivan
5/5
GoogleAdam, Ross and the team could not have been more helpful, kind and professional with the sale of my mother’s house in Lymington. Despite the sale being under sad circumstances, the team were extremely supportive, offering clear and helpful guidance at each step. For us, the continuous communication and updates were extremely important and differentiated the team from other agents we have experienced. Going forward I would only use John D Wood for any future sales, the team did everything to make this experience positive and stress free, especially when dealing with individuals who have more complex needs and always with respect and dignity for those involved. Thank you to all the team at John D Wood Lymington!
1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important. Having engaged JWD for a very short time, I’m bitterly regretting my decision. Before tenants were found, I stipulated that the I’ve always directly seen to any issues arising from the tenants regarding the property, that I engage my own contractors. But lo and behold, JDW has taken a “FLOAT “ from the rent received. It’s not possible to contact the person responsible as they only have “SKELETON “ staff working!! Since my engagement with the agency, having spoken with a few people, it transpired that there are quite a few disgruntled people like me who find that the agency doesn’t provide an adequate service.
5/5
TrustpilotThank you Paris!
Used the Notting Hill branch and had a smooth experience. Paris was helpful, knowledgeable, and easy to work with.
5/5
TrustpilotSophie has been exceptional with her…
Sophie has been exceptional with her patience, advice and guidance in finding suitable properties to view
5/5
TrustpilotSatisfied with the whole process
Satisfied with the whole process. Paris was extremely helpful, available for any questions/concerns and accommodating.
5/5
TrustpilotTom and his team made letting my…
Tom and his team in the Belgravia office made letting my property a great experience, thankyou.
5/5
TrustpilotJ D Wood deliver quick tenant find …
Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.
5/5
TrustpilotVictoria was attentive informative and…
Victoria was attentive informative and an absolute pleasure to deal with highly recommend
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include: 1: Letting safety certification (electrical)expire despite being authorised to act 8 weeks previously. 2: Never performing the annual inspections or reporting on the property 3: Failing to send financial reports or accounts for their charges 4: Extremely poor negotiators 5: Failed to report when a tenant was in arears (3 months in arears) 5: Failed to do anything about the arears beyond a few emails- not even to visit the property. 6: Instructed formally by email to send a section 8 eviction notice. A section 21 was sent instead. 7: Refusing to call back or pick up the phone -always in meetings unless I gave a false name when they were oddly available! I am currently seeking legal advice
4/5
GoogleAdam has been brilliant, providing professional support and a very personal service - throughout a 4 month long rollercoaster ride over purchasing a house in Lymington, which was dependant on completing the sale of a house abroad. We had unexpected problems beyond our control. He understood the issues, strongly supporting us whilst at the same time having to reassure and explain the issues to the vendors.
Thank you for your terrific review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotKate is great
Kate is great! Super friendly, knowledgeable and hands on. cant recommend highly enough!
5/5
TrustpilotKudos to Kate!
Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.
1/5
TrustpilotAppalling Property Management in W4 5DD
Appalling Property Management in W4 5DD The John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in. It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating. The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common. New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function. The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat. We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed. In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.
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Tell us what you need and we'll put you in touch. John D Wood and Co Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lymington.
