Trusted Agent profile · Lymington
★★★★★
351 reviews across 2 platforms
53 High Street, Lymington, SO41 9ZB
Part of John D Wood and Co Sales, see every office.
John D Wood and Co Sales's office in Lymington, at 53 High Street, is rated 3.9 out of 5 across 351 reviews on two platforms, including 69 Google reviews rated 5.0.
Every review we hold for the Lymington office, from every platform, shown as written. First names only.
5/5
TrustpilotHigh level of tenant service
As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.
5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
5/5
TrustpilotReally solid experience with the…
Really solid experience with the Notting Hill branch. Paris was great to deal with and made sure everything ran smoothly. Always easy to reach, friendly, and on the ball. The whole process felt well handled from start to finish.
5/5
GoogleEleni was amazing. We didn't end up finding a letting with you, however I felt you were very attentive and caring with trying to find us a suitable place to rent. Apologies if I have spelt your name wrong.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotWithholding deposit despite contract terms, Avoid.
Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied." They are completely passive and take no responsibility for enforcing the contract they signed. We are now having to fight for our deposit through the TDS. Unprofessional and unhelpful.
Dear Will, thank you for sharing this feedback. We are sincerely sorry to hear that your experience did not meet expectations. We take these matters seriously and would like to make things right. Please contact us directly at hq@johndwood.co.uk so we can discuss this further.
5/5
TrustpilotGreat experience
Ollie was accommodating and communicative - allowed me to drop off my ID at another branch and made the experience easy for me and my partner from viewing up until move in day. Thanks Ollie from Battersea branch!
5/5
TrustpilotBrilliant service
I cannot recommend Kate Martin from The Primrose Hill branch highly enough. From our very first interaction, Kate was warm, professional and really understood our needs - just an absolute pleasure to deal with, thank you!
5/5
GoogleSelling/Buying a home is always a very stressful experience but from start to finish, our sale was relatively smooth, and I wouldn't hesitate to recommend John D Wood, Lymington. Our buyer was particularly difficult to deal with but in true professional spirit, everyone in the Lymington office did their very best to get the sale over the line. Thank you to Adam, Kevin, Amanda & Ollie, you were encouraging & positive throughout! All the best to you all.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
5/5
TrustpilotEasy five stars from me!
From a local point of view, the service from the Notting Hill branch was excellent. Paris was approachable, informed, and clearly knowledgeable about the area. Everything felt organised and hassle‑free from start to finish.
5/5
TrustpilotQuick and stress-free move
I had a really good experience working with Paris Merico from John D Wood & Co. while looking for a flat in Notting Hill. He was super quick, practical, and always easy to reach, replying straight away to calls and messages and really trying to sort things out fast. He made the whole process feel simple and stress-free, which was a huge help. In the end, he helped us find a lovely apartment in Notting Hill with great landlords. Would definitely recommend him if you’re looking for a solid and efficient agent.
5/5
GoogleSelling/Buying a home is always a very stressful experience but from start to finish, our sale was relatively smooth, and I wouldn't hesitate to recommend John D Wood, Lymington. Our buyer was particularly difficult to deal with but in true professional spirit, everyone in the Lymington office did their very best to get the sale over the line. Thank you to Adam, Kevin, Amanda & Ollie, you were encouraging & positive throughout! All the best to you all.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI had a really positive experience…
I had a really positive experience dealing with Ollie throughout my time with the property. He was always professional, responsive, and genuinely helpful whenever I had a question or needed assistance. Ollie communicated clearly, handled everything efficiently, and made the whole process feel straightforward and stress-free. I really appreciated his support and the level of service he provided from start to finish.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team, I am writing to formally lodge a complaint regarding the unacceptable service we received during our move-in process. My brother secured this tenancy by paying the security deposit and 12 months of rent in advance. Despite this significant financial commitment and the fulfillment of all our obligations, the agency failed to provide the keys on the agreed-upon date. We were left without access to the property for four days. To make matters worse, upon finally receiving the keys, we discovered there was no hot water in the flat. This meant that after a four-day delay, we were still unable to live in the property comfortably. This level of negligence is unprofessional and a clear breach of our rental agreement. I expect a formal apology and a pro-rata refund for the four days we were denied access to the property. Unbelievable service!!! Would definetely not recommend this agency....
1/5
TrustpilotDesperately waiting for the keys
It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration. Day 3: The cupboard door is broken and there's no hot water in the house. My disappointment is at its peak. Andrea and Prue, whom I was in contact with during the rental process, unfortunately haven't responded to my calls or messages. They always had an excuse. They haven't inspected the premise once for any defects before renting it.
5/5
TrustpilotVery helpful!
I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved. Their communication was excellent, and they made what could have been a stressful experience feel much more manageable. I wouldn’t hesitate to work with them again, and would certainly consider using them if I were to sell my own property.
5/5
TrustpilotWe had an excellent experience working…
We had an excellent experience working with Charlie! From the very beginning, he really took the time to understand exactly what we were looking for, and it showed in every property he recommended. The flats he showed us were spot on, exactly what we had in mind, which made the whole process so much smoother and more enjoyable. Charlie clearly has a great instinct for matching people with the right homes. He’s knowledgeable, attentive, and genuinely listens, which made us feel confident we were in good hands. We never felt pressured, just well-guided.
1/5
TrustpilotTerrible experience as a buyer
Terrible experience as a buyer, felt scammed by this agency particularly the agent called Fee. I was told various lies to try and drive the price up (which I later found out she was trying to get me to pay a further 100k to the offer they had but led me to believe the other buyer was offering similar) I was also the highest offer and last minute told they had another similar offer. Just a mess and would never go near this agency again.
5/5
TrustpilotExcellent agency
Paris has been a real pleasure to work with. He managed to fit me in for a viewing at very short notice and helped me close all formalities at impressive speed.
5/5
Trustpilot10/10
Can’t fault the service from the Notting Hill team. Paris was super helpful, very attentive, and kept things moving without any stress. Communication was clear and consistent throughout. Would definitely recommend.
5/5
TrustpilotGreat experience
Great experience, we dealt with Ollie from the Battersea branch and he was super efficient. The whole process was very smooth and great communication. Very happy with the end result!
5/5
GoogleSelling/Buying a home is always a very stressful experience but from start to finish, our sale was relatively smooth, and I wouldn't hesitate to recommend John D Wood, Lymington. Our buyer was particularly difficult to deal with but in true professional spirit, everyone in the Lymington office did their very best to get the sale over the line. Thank you to Adam, Kevin, Amanda & Ollie, you were encouraging & positive throughout! All the best to you all.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAll staff especially Jane at St…
All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended
5/5
TrustpilotI’ve had the pleasure of working with…
I’ve had the pleasure of working with Kate Martin for the last 10 years. Kate and her team have consistently found me great tenants over the years. Highly recommend!
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