Jeffries and Dibbens Estate and Lettings Agents reviews in Portsmouth

★★★★★ 5/5

Google

Our house sale was not straightforward but Jeffries were excellent from beginning to end. They gave a competitive valuation and provided a steady stream of qualified potential buyers. They adapted well to the restrictions of Covid, managed viewings without us being present and ensured that the sale finally went through. The fact that they work as a team meant there was always someone to discuss issues with and they were thoroughly professional throughout. I hope I don't move again for a loooong time, but would definitely want Jeffries to manage the sale again.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 25 August 2021

★★★★★ 5/5

Google

My house sale was handled by Adam and Holly who were both fantastic throughout the process. Thank you both.

Jack · 9 June 2025

★★★★★ 5/5

Google

Jeffries has been brilliant. Sold quick and very professional, Dylan was amazing.

Ethan · 18 June 2023

★★★★★ 1/5

Google

These people are nothing more then professional con artist. They let us see a flat at short notice which was good, one of the agents explained that all was needed was a months rent in advance and a security deposit nothing more. Later when my wife tried contacting them but they ignored her emails or would hang up the phone straight away. Later they told her about proof of savings with added conditions about our savings. I told them I couldn’t get the exact proof they wanted which they said I could get a guarantor if they was earning 3 times the month rent with no bad credit once I told them this was not possible because family have bad credit and my friends don’t earn as much as me they said it fine as long as I can provide 6 months rent on top of what they was already asking. I asked for the holding deposit money back but I doubt I get it. All of this could’ve been avoided if they was open with me, clear about their terms and conditions and just had the basic manners of replying and staying on the phone to my wife. Would never trust them.

Craig · 18 June 2020

★★★★★ 5/5

Google

We have bought and sold with Jeffries and they were incredibly helpful with both processes. It was their hard work that really pushed everything through for us. We were given updates throughout it all which we really appreciated. Myself and my partner have used other estate agents before and can really say Jeffries goes above and beyond the rest and will only be using them in the future!

Chloe · 18 June 2022

★★★★★ 1/5

Google

shocking service. allowed us to move into a flat with a mouse infestation (as evidenced by traps already present under cupboards, which themselves were filthy underneath, not messy, filth). also took an obscene amount of the deposit for normal wear and tear. poor customer service too, they seem to imagine you are always in and ready to answer phone etc. really wouldn't bother if I were you. agents generally suck, but this one is particularly bad. look elsewhere.

Owen · 18 June 2020

★★★★★ 1/5

Google

Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.

J · 19 June 2019

★★★★★ 5/5

Google

The team at jeffries northend were brilliant they helped us through step by step always approachable I would highly recommend them a stressful situation was made so much easier by all of the team.

Tania · 28 September 2024

★★★★★ 5/5

Google

I had the pleasure of working with Adam, Harry & Holly at Jeffries Portsmouth. They really went above and beyond to help us successfully sell our house! They are all so welcoming, full of knowledge and always happy to answer any questions …

Emily · 16 April 2024

★★★★★ 4/5

Google

We're currently selling our house with Jeffries. They were much less forceful than other high street estate agents, lower commission and no upfront/marketing/listing (hidden) fees. So far they've been good with communicating when viewings are occurring and we hope to have our house sold very soon! We viewed a number of houses advertised by Jeffries, and found the agents showing us around the properties to be on-time for the viewings and knowledgeable about the properties and situation of the sellers. The above cannot be said other estate agents that we've had the "pleasure" of dealing with recently .... I cannot comment on the letting side.

Mat · 19 June 2018

★★★★★ 1/5

Google

Customer service is diabolical! I was trying to buy a house, they regularly cancelled viewings When I was outside the property, insisted I used quotes from their builders which took two weeks, and when I called to chase the person dealing was never available (at times I even heard them say, tell them I'm out the office). When I got a quote for work needed in the property (to factor into the purchase price) they claimed a builder went out, but when I called him he hadn't, and the figure they made up was 2000 less than what the work cost! I'm just thankful as a buyer I didn't have to pay them, I just felt sorry for the seller as they made buying the house a very long process! Stay away! They are all extremely rude and made the house buying process very stressful!

Daniel · 19 June 2017

★★★★★ 5/5

Google

From 1st contact with Adam, to viewing with Dylan, to mortgage with Alex and admin from Sue to handover with Holly not a thing was missed. Thankyou both on you help in buying our 1st house, we are all very grateful

Russell · 16 April 2024

★★★★★ 5/5

Google

Really great service, a very helpful team of people who always kept us informed at every step of the process of purchasing our first home. Would highly recommend :)

Hannah · 28 September 2024

★★★★★ 5/5

Google

Jack and all the others at Jeffries, North end were absolutely brilliant. Our move to completion became a very long and drawn out affair but they all kept on working hard for us with an extremely high level of professionalism and consideration. I would recommend them wholeheartedly as a team and as individuals. Don’t doubt it, these guys are excellent.

Barry · 18 June 2022

★★★★★ 5/5

Google

I recently had the pleasure of dealing with Jeffries North End who dealt with the sale my house. From the valuation to the sale going through, they were extremely professional and proactive. We always knew what was going on, they kept us up to date all the time so we didn't feel left in the dark. I would have no hesitation in recommending Jeffries to anyone!

J · 18 June 2020

★★★★★ 1/5

Google

Horrible agency. We booked a viewing with them and 2h before they called to say that we need a decision in principle (and of course offered to get us one if we wanted to go on with the viewing). We assured them we'll have it within the hour, called our advisor, and when we called back 5 minutes later they had magically given our slots to someone else. So lame.

Andreas · 19 June 2018

★★★★★ 5/5

Google

I bought my first property through J&D, they are all very helpful and professional and I am now happy to be settled into my first home. From having my offer accepted to moving in took 7 months in my case, it was stressful at times …

Alex · 16 April 2023

★★★★★ 5/5

Google

So far so good! Sold my property with ease and bought from them also. Really knowledgeable and friendly staff making the experience that little bit less stressful. The North End team, Adam, Jack, Michael, Harry and Holly (sorry if I’ve missed anyone) really are on the ball and keep you updated every step of the way! Thanks guys and gals!!!

Laura · 18 June 2021

★★★★★ 5/5

Google

Thankyou all So much for the hard work you gave us in our move from Peterborough to Portsmouth. Holly ,Jack , Matt and Colleen . It hasn’t been an easy time for everyone. My nagging didn’t help But you all came through for us and we have now moved . Thankyou all . It’s been a tough 2020’ 😀

Geri · 18 June 2021

★★★★★ 1/5

Google

All they care about is making there commission they even lie about parts of the property and when you have a surveyor in and it highlights the issue they say that the surveyor must be wrong and then keep pushing you to complete a sale I would recommend you avoid this branch

George · 18 June 2022

★★★★★ 5/5

Google

I'm so glad we chose to use Jeffries. Although we were panicking with delays that were out of everyones hands, it actually ended up being the quickest move we've experienced. The staff were all very helpful throughout the process and hooked us up with top rated services.

Jane · 11 November 2022

★★★★★ 1/5

Google

Poor organisation from the company booking a viewing on the wrong week and therefore losing me a potential property, disappointing service

Robbie · 16 April 2024

★★★★★ 5/5

Google

I have been with Jeffries for a number of years their lettings team are amazing, if you are thinking of letting out your property their advice and support are second to none. The sales team are also friendly and helpful and go the extra mile to find or sell your property, thank you. 👍👍🏡

Justin · 18 June 2020

★★★★★ 5/5

Google

Great staff very helpful and diligent, also pleasant to talk to unlike some leaders of the pack 👍 I would recommend jeffries to anyone who is looking to rent or buy x …

B · 18 June 2023