5/5
GoogleCouldn’t fault the service I received, communication was great throughout. I was aware of the progression of the sale as it unfolded. Thank you Adam.
Trusted Agent profile · Portsmouth
Jeffries and Dibbens Estate and Lettings Agents reviews in Portsmouth
★★★★★
129 reviews across 1 platform
112-114 London Road, Portsmouth, PO2 0LZ
Part of Jeffries & Dibbens Estate & Letting Agents - Southsea, see every office.
Jeffries's office in Portsmouth, at 112-114 London Road, is rated 3.9 out of 5 across 129 reviews on 1 platform, including 129 Google reviews rated 3.9.
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Reviews
Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
Google5/5
GoogleI'd recommend Jeffries North End for anyone selling their place. We sold our flat during a period which is unsettling for people and a very busy time for the industry. The process from Jeffries was pain free and any issues were dealt with quickly and professionally. Each member of staff from each process settled any nerves. A special mention to Mike and Holly who we dealt with most, they were excellent, thank you.PositiveProfessionalism
5/5
GoogleI've recently bought my first home and the whole process was such a breeze :) These guys are the best, professional and genuinley lovely people. They truly look after their clients and go above and beyond. If you're looking for a property to pruchase, I would highly recommed Jeffries & Dibbens ! Thank you Team :) X
5/5
GoogleThank you! Super smooth and nice collaboration!
1/5
GoogleDO NOT USE JEFFRIES.... I have unfortunately had 2 bad experiences with Jeffries now, so am quite confident they are just purely money hungry liars with no conscience. Experience 1: Fresh out of University, arranging my first let with 2 friends, we were shown a house that was quirky, large and close to the centre of town. It seemed there was a bit of work to be done inside as it was a bit drab, but Jeffries sincerely promised us this would all be taken care of prior to us moving in.... well that was a massive lie. There were plants growing THROUGH the back door, dirt and mould everywhere and it was just generally filthy. My Dad was absolutely furious on move in day, so accompanied me to Jeffries to speak to them, the lady we spoke to was nothing short of a nasty cow. She was rude, clearly didn't care and tried to say we were lying about the state of the property because my Dads camera he'd used to take pictures did not have date stamps.... even though we'd only received the keys that day. I stayed in that house for 10 months and there were no end of problems, they never repaired anything, didn't care about us and were just appalling human beings at every chance we had to speak to them. Fast forward 6 years to now.... Experience 2: My partner and I found a lovely 2 bedroom flat which was owned by a family friend of his. From the get go, the family friend had said she was happy for us to take the property as the new tenants but was waiting to exchange as it was a buy-to-let. Jeffries, sniffing that they may lose some commission, ignored my partners request to cancel viewings and deliberately let the property to someone else, behind all of our backs. Knowing full well that the landlord wanted us to move in. This was a particular lady in Jeffries North End office that's behaved in this manner. I believe her name is Kate although I will correct if I am wrong. She was ruffling everyones feathers and stressing the poor land lady out by telling her lies, all just to get some commission. She should be ashamed of herself. I am absolutely appalled that she would use these tactics to manipulate and scheme against innocent people all to make herself look good. If I could get her sacked I would, but I know that if I were to tell Jeffries this directly I would likely get laughed out of the room as they don't really care. They are all as bad as each other. Short message of review: Don't use Jeffries they will lie to you and they only care about themselves. They are inhuman.
5/5
GoogleWe recently sold our house on Guildford Road with Jeffries and I would not hesitate to use them again. Exceptional service from start to finish from the whole team. I must say Harry especially was very efficient and friendly, and kept us up to date constantly throughout the process. I can’t thank them enough!
5/5
GoogleGreat service from this company who made the whole sale easy and were so professional and respectful. Holly who managed the sale kept us informed and up to date constantly and sorted out a few issues that allowed us to proceed. Friendly and completely great at her job. Thankyou all.
5/5
GoogleI bought a house through these agents. They went above and beyond to make what was a difficult purchase extremely stress free! There constant professional support was amazing. From Adam the manager and all his amazing team especially Nikki …
5/5
GoogleBeing FTB, the whole process could have been daunting, but Harry, Owen, Dylan and Holly did a fantastic job and made buying a house a pleasure. From the first viewing through to completion, we were in safe hands with great communication. Very helpful and took much of the stress away. Highly recommend.
5/5
GoogleJefferies were brilliant. Really helpful during a stressful situation with a housing association that were dragging their heels. They sold my flat within 3 days of it going on the market, and then I bought a house through them also. They were fully engaged the whole time which eased my stress. Thank you!
1/5
GoogleReally unhappy with their service. We had a viewing booked for Saturday which they cancelled. The only viewing time they had which fitted in with our working hours was Monday at 17:45 and at lunchtime we had a call to cancel again because they had had one offer which had been accepted. Really feels as though you'll only get a chance at finding somewhere to live if you don't work or can take time off work to go to viewings and fit in with them... Really not professional at all. EDIT: After being gas lit by this business in their response, we had another viewing cancelled last minute and upon asking them about what's going on, they admitted that they did have records of our original booking being cancelled, despite what the below response states. They claimed that they do not work on a first come first serve basis but this is evidently not true. We have been dealing with a lot of agencies while trying to move to Portsmouth and this is by far the worst one we've experienced. I can admit that the customer is not always right, but on this occasion I am.
5/5
GoogleRecently sold my house through Jeffries, all the staff members I dealt with in the Portsmouth branch were very helpful and friendly and did everything they could to make sure I got the best service. Adam always answered all of my questions and kept me updated all the way, and was a pleasure to work with. Highly recommended! Will always use Jeffries in the future.
5/5
GoogleWe were very impressed from start to finish with service we received in particular Adam
5/5
GoogleBig thanks to everyone at Jeffries (especially Holly) for my recent house sale/purchase. Professional pictures and write up attracted many potential buyers - I accepted an offer within a week! Supportive, knowledgeable staff and very reasonably priced - would highly recommend this local company!
5/5
GoogleWe have had a brilliant experience with Jeffries in Northend, they sold our house very quickly! All involved were so helpful.. Jack Mike and Holly were amazing keeping us updated with the process of the sale. Would highly recommend these guys. 👍😊PositiveProfessionalism
5/5
GoogleFantastic service. The support and help from the team especially Holy was what helped us through. Only wish we had sold our property with them as well. …
5/5
GoogleJeffries what a team they have ! very professional , friendly and enthusiastic and all they want to do is make sure things run as smoothly as possible from helping you get your foot in the door to purchase a property and taking it off the market once your offer has been accepted to giving you a valuation and getting your house on the market the next day ! A huge thanks to the team in the northend branch for everything so far ! I look forwards to doing more business in the future :)
1/5
GoogleTruly the worst experience with an estate agent as a purchaser that we have ever had in over 25 years of buying and selling across the UK. After nearly 4 months in a chain with them in a simple purchase it fell through due to their lack of communication, non existent customer service and at times if you challenged their point of view, they became bullying in their approach to drive their point home and simply rude over the phone, almost bored that they are inconvenienced with having to deal with you at all. A struggle to even view a property, always with the feeling that you are not quite on the 'hot list'; especially if you were not using their mortgage products/services on which they clearly get commissions again, so they favour buyers where they have full control of the mortgage product and the sale to maximise their commissions across the board. Whilst this may be common practice whether it is ethical and fair to all is another question. It seems that they were actively encouraging gazumping on our sale and chain and eventually persuaded their vendor to put the house back on the market; whilst we were awaiting our mortgage offer so they could potentially increase their commission in a rising market. If there was a zero stars on this review they would get it. Avoid at all costs unless like us you want to waste time and effort and nearly £1k for the privilege of simply wishing to buy your forever home through an agent like we did. I would like to think that they would have apologized or attempted to help us to secure another property as eventually we had our mortgage offer, but as poor as they are, they didn't even attempt to help us find another property after our first sale fell through; although they knew we were committed to finding something asap. Good luck to any vendor or purchaser. Buyer beware as the saying goes!
5/5
GoogleHad the pleasure of selling and buying with Jeffries in Waterlooville and after a very stressful 2.5 years (nothing to do with them) having a very difficult buyer’s solicitors the guys at the Waterlooville branch literally couldn’t have done enough to help and keep us going. From the moment we put our place on the market to the day we sold they kept us in the loop and did everything they could have possibly done to keep us going, even with one buyer pulling out. They will always be my first choice of agents although I will not be moving again in a hurry!! Thank you!!!
5/5
GoogleMy sister and I are very grateful for the service and support we received for the remote sale of our later mother's house, especially with the added complication of damage by Storm Eunice. Your local knowledge helped so much. Thank you for all the team's efforts through the process, with a particular mention for Holly who could not have been more helpful. We certainly made a good choice of estate agent and would not hesitate to recommend Jeffries to anyone in the Portsmouth area.
5/5
GoogleWe rented through Jeffries for 7 years. After initially viewing the property and having issues with unopening windows the Jeffries agent kindly advised the property owner to update all windows in which he did before we moved in and we were very appreciative of this. Throughout our tennancy we didn't have much to do with Jeffries as our landlord preffered us to to phone him directly with issues. The annual renewal was the only real downside of using Jeffries as they were a bit heavy on the regular phonecalls and emails. When it came to ending our tennancy I have to say that Jeffries 100% backed us up and really helped us to get our full deposit back which we didn't expect to get. We actually went on to buy through Jeffries afterwards as a company in my experience the are pretty good.
5/5
Googlewould like to just say how amazing the team are at Jeffries absolute first class they came and valued my flat the same flat I bought of them 21 years ago and sold it on the second day just a shame they could not find my perfect home but I would use them again harry jack holly and Dillon thank you so much for all your hard work
3/5
GoogleA mixture of feelings about this place, which have been resolved as they have a very good manager working there. They are just slow to assist when needed and don't always give you the correct information. They did however help us find a place to rent. They are better in oerson than over the phone.
5/5
GoogleThis estate agent has been great 5* service, Dylan had been a fantastic agent he has shown me around so many property’s and he is always happy he never moans even if I get lost and run late as I don’t know the area. You can tell he enjoys his job as he is always happy and knowledgable he has great customer service which is hard to find these days and he’s been amazing. I have purchased a few properties now and Jeffries dibbens have been the best agent I have viewed through, having dealt with lots of agents I can’t recommend this company enough, from start to finish they go above and beyond to help you find exactly what you need. Dylan has to be the best agent I’ve worked with so thank you for al your help amd taking the stress out of buying.PositiveResponsiveness, Quality, Professionalism, Value
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Tell us what you need and we'll put you in touch. Jeffries and Dibbens Estate and Lettings Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Portsmouth.
