5/5
GoogleCarly has been fantastic in helping us secure the perfect house for us! Very professional service, quick and easy!!
Trusted Agent profile · Hampshire
Gascoigne Pees Hampshire reviews
★★★★★
486 reviews across 2 platforms
35 Winchester Street, Basingstoke, Hampshire, RG21 7EE
Gascoigne Pees's office in Hampshire, at 35 Winchester Street, is rated 4.3 out of 5 across 486 reviews on two platforms, including 399 Google reviews rated 4.6.
Reviews
Every review we hold for the Hampshire office, from every platform, shown as written. First names only.
Google5/5
GoogleI am very grateful that Virginia was very helpful. She is very professional and I will recommend her also to anyone.
5/5
GoogleCarly was very helpful and professional!PositiveProfessionalism
1/5
GoogleId would definitely recommend checking the fine print and doing your own background checks when dealing with these guys.
5/5
GoogleThey are doing a good job. With friendly and accommodating staffs
Agent replied · 13 June 2024
Thank you very much for your 5 star review
5/5
GoogleThe process of renting a house couldn’t have been smoother. When we rang a viewing was arranged for the next day, as soon as we let Carly know we wanted to rent the property she was really efficient in letting us know the next steps. Whole process completed in less than a week. We can’t wait to move in and enjoy our new home. Thank you!
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
5/5
GoogleRecently dealt with Gemma and Virginia and they was both very helpful and efficient, would recommend using Gascoigne-Pees !! :)
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleEstate agents Richard and Alicja were both very helpful. The process went smoothly and quickly. Highly recommended!
5/5
GoogleGreat experience, James Gordon was so helpful and really lovely to speak to. Couldn’t ask for better help.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
5/5
GoogleCarly Byrne was amazing, very responsive, good communication throughout.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent services .In particular Gemma Payne provided exceptional service and support throughout the process within timeline.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
5/5
GoogleMy family and I were very happy and appreciate Gascoigne-Pees help us to rent a property, the process was very fast and professional. Specially Chandon, we are from HK and do not have good English, but she is still kind to help us, thank you so much.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recently bought a house via GP. All smooth sailing, no issues. Billi in particular was brilliant - very helpful, pleasant to deal with and professional. If she was unavailable her team (Nick, Kim) were always more than happy to chat and get things sorted for me. Highly recommend.
5/5
GoogleVery professional and accurate help from Tomiisin Ali from start to finish of our deposit which two people previously ignored sorting. She knows what she is saying to us and very helpful with the claim. Very Prompt and never once did we have to email over and over (unlike previous dealings) before Ali updated us. Thank you and well done
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
5/5
GoogleAbsolutely amazing, full of useful information very helpful. Julie has provided top class customer service and care she is always there to answer any questions and worries. Absolute asset to the company would highly recommend. J&C
5/5
GoogleCarly was really helpful, profesional and friendly staff.
5/5
GoogleSimon helped out so much , for my first move I had no clue what to do but he walked me through everything and made everything a whole lot easier for me and my partner
5/5
GoogleVirginia was really professional and the process fast and smooth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
