Trusted Agent profile · Hampshire
★★★★★
487 reviews across 2 platforms
35 Winchester Street, Basingstoke, Hampshire, RG21 7EE
Gascoigne Pees's office in Hampshire, at 35 Winchester Street, is rated 4.3 out of 5 across 487 reviews on two platforms, including 399 Google reviews rated 4.6.
Every review we hold for the Hampshire office, from every platform, shown as written. First names only.
5/5
GoogleGemma ( Gascoigne pees ) was quick to survey my house for rental and provide a rental figure. Next day the property was marketed by Richard and he found a suitable tenant . Basically, by next day it was taken off the market. Amazing speedy service - thank you Richard and Gemma
5/5
GoogleExcellent service from Gascoigne-Pees and a particular thank you to Nic and also Julie who worked her magic and made all the difference to a difficult time. Would totally recommend this Sales and Letting Agents.
5/5
GoogleI dealt with Chandon throughout the processes of renting my first property. She was very understanding and professional in answering all my questions and did so very quickly. Chris in the office also helped and again was very helpful. Definitely going to recommend Gascoigne-Pees to my friends.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI purchased my house through Gascoigne-Pees and from the beginning to the end of the process they've be floorless. I would like to thank Martina who went over and above to get our purchase completed she a credit to the company. I would highly recommend this estate agents. Thanks Graham Marshall
5/5
GoogleRecently bought a house through GP and Martina was fantastic. Martina was so patient and friendly answering all our queries. She gave a really personal service and made us feel looked after. Thank you!
1/5
TrustpilotKingston Branch
Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.
5/5
GoogleOMG I can’t even know how to begin. Customer service and care, patience and Chandon helped me a lot. Would recommend. Chandon was great and lovely and friendly. All the stuffs are awesome
5/5
GoogleFantastic experience with Gascoigne-Pees. Thank you so much Gemma for all of your help. Gemma responds very quickly, she is super helpful and very professional. The best agency in Basingstoke by far! I would highly recommend this agency to anyone looking for a great experience.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GooglePoor service towards current and prospective tenants. Lettings agent showed no interest, answered no questions and stated she was in a rush after letting in 4 people to view a flat (separate pairs) at the same time with current tenants present and in bed, she did not show them around, and was too busy and in a rush to be able to answer questions, was dismissive towards current tenants who were unable to get help via helpline as noone answered. Complained to manager but he appeared as uninterested as the agent that did the viewing. Would not recommend this company.
5/5
GoogleI completed on my house the other day which I bought through Gascoigne Pees. GPees was informative, accommodating, and had good communication throughout the entire process. Nic, Marlena, Kim, and Jim especially were patient and answered all necessary questions I had, as I am a first time buyer and was not 100% with the whole process. Buying through them was overall a good experience. I also notice they always had their vendor's interests at heart throughout the process rather than just trying to get a quick sale - so if you are selling a property soon, consider GPees as they will definitely do a great job of it. When I come to sell the property I will definitely consider Gpees as an option to sell through.
5/5
GoogleMy first home purchase required lots of advice as a first-time buyer. Making an offer or finding an independent solicitor were things I didn't have a clue about. Nic at Gascoigne-Pees was on hand to guide me through it from start to end. He was always available to answer my calls and responded to my emails quickly. He gave me lots of his time and was patient with me throughout. I felt valued and supported. When I asked to view the property on a number of different occasions he always made this happen at the times that suited me. When I viewed the property the staff that met me were always on time, available to answer all my questions and gave me as much time as I needed. I was never rushed and they were always so friendly, professional and polite. The administration and buying process was smooth and quick. My experience has been nothing but superb, I can't rate how fantastic the team are. Thank you so much!
5/5
GoogleGreat service. Carly, the letting agent we dealt with for our move, was helpful, polite, professional and, most importantly, extremely informative and able to answer any questions we had. Finally, Tom was the letting agent who assisted us on our actual day of the move, and he too was extremely helpful and professional. I would definitely recommend Gascoigne-Pees!
5/5
GoogleGreat team - always happy and helpful on the phone - which they always answer; we have now bought and sold a property with them over 2 separate house moves and have found them the best agent to use on both occasion! Would recommend.
Thank you very much for your fantastic review John. Really appreciate the feedback and hope we can work with you again sometime
5/5
GoogleWonderful service by the team, especially by Carly, very friendly and straight forward with no hassle. Well done! Milans & Honor
Thanks for your great feedback on Carly. Really appreciate it
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleMartina deserves all the praise! She was not only friendly but also incredibly reliable whenever I needed her. She made the whole house-buying experience smooth and stress-free. A true rockstar in the real estate world!! Highly recommend their services!!
Thank you for your fantastic review Biraz. I am delighted that Martina was able to make this a good experience for you.
5/5
GoogleChandon made the whole experience of our application to rent as easy and seamless as possible, we've never had the luxury of such a hassle-free, efficient and professional process in renting a property. Highly recommend Chandon and Gascoigne-Pees Basingstoke to all!PositiveResponsiveness, Professionalism
1/5
TrustpilotExperience as a Landlord. AVOID!
Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.
5/5
GoogleI completed on my house the other day which I bought through Gascoigne Pees. GPees was informative, accommodating, and had good communication throughout the entire process. Nic, Marlena, Kim, and Jim especially were patient and answered all necessary questions I had, as I am a first time buyer and was not 100% with the whole process. Buying through them was overall a good experience. I also notice they always had their vendor's interests at heart throughout the process rather than just trying to get a quick sale - so if you are selling a property soon, consider GPees as they will definitely do a great job of it. When I come to sell the property I will definitely consider Gpees as an option to sell through.
5/5
GoogleI've had great customer service from Amy Hart. She has been very helpful in finding suitable properties.
Thanks Liam for taking the time to leave this review. We very much appreciate it.
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
5/5
GoogleGreat agency that are friendly and quick with getting things actioned. Thanks to Nick and Kim for helping push through my requests x
5/5
GoogleVery professional and quick to help. It was my first property to rent and they made it easy to understand everything. My Lettings Negotiator was Tom and he was fab and I moved in very quickly and easily. Would definitely recommend to anyone looking for a place to buy/rent.
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