Austin and Wyatt Lettings reviews in Southampton

★★★★★ 5/5

Google

Aaliyabanu from Austin & Wyatt your dedication and support throughout the process have been invaluable. Your expertise and guidance went above and beyond my expectations. The advice and solutions you provided were instrumental in navigating the complexities of the mortgage process, and I am incredibly grateful for your time and effort. It is rare to encounter such a high level of professionalism and commitment, and I wanted to emphatically recommend your services to anyone seeking mortgage advice. Your exceptional help has significantly impacted my experience, and I genuinely appreciate everything you have done.

Luke · 15 December 2025

★★★★★ 5/5

Google

Had a bad start with Linda lush then the manager. False promises but giving nothing to backup. But lucky for us Lainey was there to pick up the pieces her enthusiasm communication and commitment to sell made us stay. Her experience shone through. We spoke weekly and she restored our faith in Austin Wyatt . 18 months later sold! Thankful for everyone involved AJ too but mostly Lainey she knows her stuff . Go lainey THANK YOU

Debbie · 16 April 2024

★★★★★ 5/5

Google

Gobind and the team successfully managed to find a buyer for a niche property. Would recommend. Thanks to all.

Steve · 16 February 2026

★★★★★ 5/5

Google

Very helpful with first time buyers, people looking to get started. James Murphy was great to deal with as he was effective and communicated everything flawlessly!

Kacper · 17 December 2025

★★★★★ 1/5

Google

Needed advice on a payment plan for this months rent, spoke to someone for about 30 seconds. Then he put the phone down on me, I tried calling straight after the call ended and I’m getting put to voicemail now 2x in a row. They are still open and being ignorant of my issues

Michael · 11 May 2026

★★★★★ 5/5

Google

Recently rented a property off of Austin and Wyatt and it’s been fantastic, from the initial viewing with James to being accepted has been great, Jade has been more than accommodating with everything and the whole team have done an standout job 😁 thanks again …

Double · 16 April 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Gobin at london road branch for helping us sell our flat. Always eager to help, very friendly and makes you feel welcome. Also shout out to Lainie-Mae for communicating with me regards the solicitors and thank you for all your help and support. We will sure to use you guys again when we purchase our next property. 😊🙏😊

Hasan · 16 April 2024

★★★★★ 5/5

Google

Excellent service. The whole process was smooth, clear, and absolutely stress-free. Quick responses, clear guidance, and true professionalism. I really felt supported every step of the way. Highly recommended.

Matt · 4 October 2026

★★★★★ 3/5

Google

I love to see that other clients had a better experience than I had with this agency. Mine was shocking. Lost keys to the property purchased? Tick! Key documents missed to be submitted to relevant parties causing delay? Tick! Arrogant, condescending, bordering on unprofessional behaviour and communication? Also tick! I could go on. I couldn't wait for the purchase process to finish, which eventually took 9 month! And funnily enough, A&W were not even my estate agent. I personally definitely would not recommend this branch.

Daria · 16 April 2023

★★★★★ 1/5

Google

One of the most disappointing and stressful experiences I’ve ever had with an estate agency. We made an offer on a property that was advertised as freehold, and were assured throughout the early stages of the process that this was correct. As first-time buyers, we relied heavily on the agency’s recommendations and went with their suggested mortgage broker and solicitor, trusting that things would be handled professionally. Three months into the process, after providing every document requested and enduring long delays and poor communication from their recommended legal team, we were informed that the property was actually leasehold, not freehold as originally advertised. By this time, we had committed significant time and money, and had even given notice to our current landlord. The agency began pressuring us to pay for the freehold purchase ourselves, despite the misrepresentation not being our error. Although I repeatedly asked for written confirmation from the seller’s solicitors about what was agreed to over the phone, none was ever provided, despite assurances. Eventually, I agreed to cover not only the cost of the freehold but also the seller’s legal fees, on top of our own, just to avoid losing the house. This was a massive financial strain. But after all this, the seller withdrew from the sale anyway, again, with no formal notice sent to our solicitor. The property was relisted for £10,000 more, and my legal team is still chasing confirmation to close the file. Our mortgage lender hasn’t been officially informed either. The entire experience has left us out of pocket by over £1,500, without a home, and now struggling to secure alternative accommodation, all while caring for young children. To say this process was handled unprofessionally would be an understatement. From misadvertising the property, to lack of formal communication, to constant pressure tactics, this has been a costly and deeply upsetting ordeal. If you’re a first-time buyer, proceed with extreme caution.

Andreea · 26 July 2025

★★★★★ 5/5

Google

Gobind, Mia and James have been really helpful all the way through my property sale. 1)Achieving market value at a challenging time in the market. 2)Communicative: helpful over the phone and weekly vendor updates 3) easy to deal with 4) honest about pricing and what was achievable rather than being overly ambitious just to get the listing

Luke · 16 February 2026

★★★★★ 5/5

Google

Jade was professional efficient and friendly through the entire process right from viewing the apartment until contract was signed. Appreciate the teams effort to get me an apartment tailored to my requirements.Keep up the good work.

Clayton · 16 April 2025

★★★★★ 3/5

Google

All the staff are very welcoming and friendly. We've been very happy with the support given whilst moving into the property. However once in the property, the support has been less impressive. Usually quite prompt at fixing issues, but theres a few things that are fully ignored. I've had a leak under my sink for almost 2 months, had a plumber sent out for something else and was told not to fix this leak. I've left voicemails, emails and texts, all of which have been ignored for multiple weeks

Leo · 24 May 2025

★★★★★ 5/5

Google

This was my first time renting from Austin and Wyatt. Jade West (senior lettings negotiator) handled our renting process, she was so helpful and kind. She even contacted me personally about a rent offer which turned out to be such an amazing flat, better than I could've hoped for in such a short time which I'm extremely grateful for. She takes time to get to know your needs and what you look for in a house/flat so my experience with her and all the team in London Rd was very positive and I will definitely look for buying from the in the future!

Weronika · 16 May 2025

★★★★★ 1/5

Google

My father was a tenant of a property managed by A&W - he passed away back in April and we have had very little communication from Austin & Wyatt on whether his room has been cleared, and we've had no communication on what is happening with his deposit. Emails are often going ignored (even by the branch manager), and I feel this is a really poor way to treat people who are dealing with a very recent and painful bereavement.

Mary · 16 April 2025

★★★★★ 5/5

Google

While searching for a home for myself and my partner I faced lots of challenges with other agencies not really helping with my search untill I was in contact with austin and wyatt, I was met with friendly professional support from being shown around the property by James Murphy who was every bit of a gentleman, polite well mannered was ready with answers to our questions and humble to admit if he didn't. Once contact was made with Jade West in office to proceed with arrangements she was extremely welcoming really approachable very knowledgeable and was really patient to take the time to help me have a full grasp of all details we would need to know. All processes were completed in a timely manner. My hats off to austin and wyatt london road southampton, you deserve every one of these stars. me and my partner couldn't be happier

James · 16 April 2025

★★★★★ 5/5

Google

As we were looking for a new rented property, the lettings manager Natalie was beyond helpful. She hosted the viewing for us and she was able to tell us everything about the property and handled the whole process. She was very patient and responsive with phone calls and emails, I was never waiting long for a reply. Natalie made the whole process so easy for everyone involved by helping us step by step and I couldn’t have asked for a better service!

Kirsty · 16 April 2022

★★★★★ 5/5

Google

I was looking for my next flat to move in and I was really satisfied with the service from Austin & Wyatt. Whenever I emailed or called them they were always very responsive and they really gave me consulting. They listened and considered what I was saying about the type of flat I was looking for and suggested me those when new available flats got on a market. Thanks to them I could find a place I was looking for. Especially Natalie Eustace and Rosie Heatley were very professional and helpful.

James · 16 April 2022

★★★★★ 5/5

Google

Thankyou to both A&Y Sales and A&Y Lettings for my Southampton property's smooth sale transition. Although it was probably one of your simplest sales duer to my A&Y tenant being the buyer, it was my first sale so your assistance with both parties' legal people was invaluable. The tricky management of the final month's rent and so many maintenance items by the Lettings team over 15 years has been exemplary. I particularly commend Christopher P for his diplomatic liaison with tenants and in handling issues. Having both services with A&Y greatly eased and materially assisted the sale transition process. I will commend A&Y tenancy management & Sales to all the landlords among my contacts

Anthony · 11 April 2025

★★★★★ 5/5

Google

The lettings team at London Road, Southampton are brilliant. Excellent service, good communication and always professional. We fully trust Katherine and her team with our rental properties. Would highly recommend.

Tony · 16 April 2025

★★★★★ 5/5

Google

We found all the Lettings Staff, Katherine Lailey, Jade West, Natasha Fountain and James Murphy, at Austin and Wyatt, London Road Branch, outstanding. They were all efficient, diligent, very helpful, friendly and courteous. They were quick in finding us the type of tenants we were looking for! As a Landlord, I can thoroughly recommend them as they all have a very positive and helpful attitude to find the right kind of tenants for you. Rashmi Chande.

Rashmi · 16 April 2025

★★★★★ 5/5

Google

We recently rented a property in basset using Austin and Wyatt. Jade was our letting co ordinator she was brilliant very helpful and answered any queries we had as well as keeping us up to date through out the process. Will definitely look to use Austin and Wyatt in the future!

Hajra · 16 April 2024

★★★★★ 5/5

Google

Jade West was lovely and has been one of the best Letting Agents I've met. Will always be open to working with them again in future.

JM · 16 April 2025

★★★★★ 5/5

Google

James Murphy from Austin wyatt was exceptional in helping us find a house. He was incredibly kind, supportive, and went above and beyond to ensure we found the perfect home. His expertise and dedication were evident in every step of the process. We truly appreciate his efforts and would highly recommend him to anyone looking for a top-notch real estate professional. Five stars all the way!” Thanks and Regards Thalib and Team

Thalib · 16 April 2025