Austin and Wyatt Lettings reviews in Southampton

★★★★★ 5/5

Google

Recently bought BTL property from Austin & Wyatt. We are really happy with the communication. mortgage advisor they provided is par excellent . We really got good deal on interest rate too. We will definitely use their service next time.

Dhan · 16 April 2025

★★★★★ 5/5

Google

My partner and I recently rented a 2 bedroom flat in Portswood through the agency services of Austin & Wyatt and Jade, our letting coordinator was really fantastic in helping to answer all our viewing, settling, and other queries.

Ayotech · 16 April 2025

★★★★★ 5/5

Google

The lettings team at Austin & Wyatt always provide us with the highest level of service. Katherine, Jade and Natasha are a pleasure to deal with and I would very much recommend them to anyone for lettings purposes.

Jonathan · 16 April 2025

★★★★★ 4/5

Google

Fair treatment and good houses to let

Elizabeth · 16 February 2026

★★★★★ 5/5

Google

I bought a property through Austin and Wyatt and James helped me

Jm5 · 17 December 2025

★★★★★ 5/5

Google

I would really recommend letting through this agency. They have an amazing team and are incredibly helpful, especially Jade!

Euan · 16 April 2025

★★★★★ 5/5

Google

I recently bought a property through Austin and Wyatt and had a very positive experience in comparison to the other estate agents I’ve used over the years. Sarah handled everything well and was very proactive and informative throughout the whole process. Thank you Sarah!

Chris · 18 June 2019

★★★★★ 1/5

Google

Austin & Wyatt, London Road, are currently selling the flat I've been a tenant at for over 15 years and have been seemingly unable to treat me with the basic respect a long standing tenant would expect to receive. They regularly inform me of viewings on the same day as the viewing, despite the requirement to give me 24 hours notice and me continuously asking them to do so. Today I spoke to the manager in person, asking them to give me 24 hours notice for viewings on two separate e-mail addresses. An hour later I received a text message informing me of the viewing, with no e-mails sent despite my request. In addition to the lack of respect shown regarding viewings, they left me without a working oven for the entirety of the Christmas period - nearly a month passed before anything was done to fix this. They appear to have little to no regard for their tenants or be in any way committed to providing them with a good level of service. Whilst I understand the property is on the market for sale, this is, ultimately, my home and Austin and Wyatt do not seem to give a monkeys.

Phillip · 16 April 2022

★★★★★ 5/5

Google

Absolutely wonderful staff. Have had contact with AJ, George and Daryl. They are all cheerful, caring, professional, knowledgeable and most of all trustworthy. They really do care about you and treated us with respect at all times. My mum is elderly and I can honestly say all three treated her as if she was there mum! Fantastic. I know mum felt so safe with them in the house doing viewings and so did I. Thank you so much… customer service like this is rare!

Joanna · 16 April 2022

★★★★★ 5/5

Google

We moved to a new house through Austin & Wyatt Southampton branch. James and Katherine helped us in every possible way to make it a success. Thank you so much.

Buddhini · 16 April 2025

★★★★★ 5/5

Google

We were very pleased with Austin & Wyatt. They came on as dual agents after another agent failed to sell the property. Gobind, Ryan & team made a very quick sale at a good price. They kept us informed at all times and made the experience very easy. We can't praise them enough!

Ann · 16 April 2024

★★★★★ 4/5

Google

I recently let a property through Austin & Wyatt. I found the service to be excellent. I dealt with Nathan and he couldn’t have been helpful. Very punctual and accommodating when it came to viewing the property. Would definitely recommend...thanks Nathan!

Jan · 18 June 2019

★★★★★ 5/5

Google

I’ve bought a property through the Austin & Wyatt sales team and a worker named james helped me rent it out. Excellent service couldn’t recommend enough. Thank you!

Kiara · 16 April 2025

★★★★★ 2/5

Google

Been renting for 2 years now and what i would appreciate the most is you guys actually answering your messeges whenever i call about something important such as rent, ect. I wont hear from you guys for atleast a week to 3 months until you guys decide to call me whenever you feel like. Even my landlady answers quicker than you guys which says quite alot about what you guys do. And please dont tell me to email country wide or whatever it is,i doubt they'll respond

Ceri · 17 June 2021

★★★★★ 5/5

Google

I have been with this company for over 8 years as a landlord and I have always found it very professional and excellent service.

Adrian · 16 April 2025

★★★★★ 1/5

Google

The member of staff who showed me round the property was very professional and did his job well. However this company is very sneaky with hidden costs they dont tell you about until after you have paid a holding fee, in my case I had to pay £500 holding fee. If I backed out I would loose that money. So on top of two months rent up front I also had nearly £1000 in hidden charges which they should state BEFORE you pay the holding fee. It was a massive amount of money and I went in the estate agents happy with things and came out fuming. I'm not blaming Nathan as I'm sure this is "COMPANY PROCEDURE". A new law has come out to stop these charges so they will probably add a grand to the fist months rent to claw it back @A&W be honest with you customers and not mislead them! All cost should be made clear from THE START.

Ray · 17 June 2020

★★★★★ 5/5

Google

ADDED ON BEHALF OF Cassie & Gary Munnoch Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us a run down of how Austin & Wyatt work. She said she had some people looking for a house in the area. We agreed to sign up as we really needed help. Within 3 days our house was sold! Just like that! Happy buyers happy sellers and happy Sarah. I would definitely recommend. They were professional and trustworthy, which is exactly what we needed after giving someone else our money for nothing! It's true what they say..... you get what you pay for!!!

Herculese · 17 June 2020

★★★★★ 5/5

Google

Been dealing with Natasha in the lettings team. Really happy with the service she has provided to me. Makes such a difference dealing with someone who actually knows what they are talking about. Now use Austin and Wyatt for my whole portfolio, no complaints from me

Liz · 16 April 2024

★★★★★ 5/5

Google

I was looking for a property and it was made very easy due to the the team being extremely helpful and knowledgeable.

Jody · 16 April 2025

★★★★★ 5/5

Google

This is a fantastic agency. They are caring and fastidious in their actions for clients. I was selling a house and the team were attentive and communicated well . Nothing was too much trouble Sarah who was my main point of contact was really helpful knew her business and was brilliant. Scott initially opened the conversation about how to market the house and was an invaluable leader of the agency leading to a successful sale. I was very pleased.

Mike · 17 June 2020

★★★★★ 5/5

Google

The team were very helpful, nothing was too much trouble, they answered all questions and sorted any queries that we had.

Emma · 16 April 2025

★★★★★ 1/5

Google

I cannot warn you enough of how bad the service at this business is. Please please please do not use this letting agents. Me and my flatmates have experienced countless problems with our house and even after reporting them for the second time now, haven’t been fixed. Radiators not working in the winter months is quite serious and Austin Wyatt simply do not care. Not to mention other broken items such as the dishwasher, outside drain, wardrobe door and poorly kept garden. Please do not be fooled by the pictures on their website and do not at all costs use this agency. I know the response will be to talk to a countrywide email address but this is simply Austin Wyatt passing the blame elsewhere and a further example of how poor they are at sorting problems with their clients.

Tom · 18 June 2019

★★★★★ 3/5

Google

From the first viewing with Nathan, I was pleased How professional he was. He is punctual and polite. I feel he did well to get us into the property in the short time frame. His overall representation of his company was a good one. However I was surprised at the total fees that were charged and at this point in could not back out or loose the holding fee cash. Previous fees at other rented property's were cheaper. Just a pointer for A&W, if you could inform tenants before the holding fee is paid. Your admin charges and total fees, it did come as a shock.

Raymond · 18 June 2019

★★★★★ 1/5

Google

Absolute joke. Tried calling a few times from 9am to 11am and it constantly went to voicemail. Left a message for them to call me back. 2 hours later, no response so called another branch to see if they were open. The lady I spoke to said she would send them an email and get someone to call me back. 3 hours later, and after trying to call again a couple of times, still no response or call back. Called the other branch again and the same lady said she would call them and chase herself and that someone would call me back. It's now 1pm the next day and still no response. If the company are this incompetent when it comes to picking up a phone and calling a potential new customer, then I dread to think what they're like as an estate agent.

Kyle · 18 June 2017