Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI was a member for 12 years and in the…
I was a member for 12 years and in the early days it was and felt like a real members club where the staff knew you by name and treated you like a members. The service was decent and you didn’t feel cheated out of you’re money. Although I had an international membership, Shoreditch House was the club a joined. Nowadays the club is almost unrecognisable and has long since lost its membership club appeal, where the old staff have all departed the company, apart from the 2 managers who were promoted through the ranks - one from the gym and the other from the club, after the company failed to retain or recruit more suitable experienced candidates. Simultaneously the company was sold to a big corporation and everything changed where it was obvious the new owners needed to recoup on their investment and also had a need to aggressively expand the business. As a result you were no longer valued as members and there was a big drive to bring in new members who were oblivious to the old standards and were just happy to become members due to the aspirational aspect of the reputation the company had long since built and has now lost. It is a shame because it was cool back in the days but now it’s just as I’ve heard others say a ‘glorified Wetherspoon's’ that’s so not cool.
Den · 23 July 2025
★★★★★ 1/5
TrustpilotOvercrowded, poor service, stealing of funds
Houses are overcrowded and full of people posing, the original ethos has entirely disappeared. The service is consistently below par. And it is impossible to get in touch with anybody from the corporate team to resolve billing issues. It’s has been over 6 weeks and I am yet to receive a substantive response from anybody there. They have taken $750 from my bank account unauthorized, $1700 from my house credits unauthorized, and will not respond to any form of email. It’s a shambles.
Alice · 31 March 2026
★★★★★ 1/5
Trustpilotthis place is the biggest dog shit…
this place is the biggest dog shit going, they are so far away from being a good host that i’m going to actively spread knowledge of how dog shit this place is, they are not friendly, they are not nice people, very off putting. i’ve been treated fairer in toilet queue, would not recommend.
Jadir · 20 September 2026
★★★★★ 5/5
TrustpilotSoho Copenhagen provides outstanding…
Soho Copenhagen provides outstanding service! Yesterday, they stayed open an extra hour just so we could finish watching the World Cup match. That says a lot about how much they care about their guests, and it's one of the many reasons why it's one of my favorite places to relax.
A.c · 22 June 2026
★★★★★ 5/5
TrustpilotFantastic place with excellent…
Fantastic place with excellent facilities. Particular shout out to Sarah Harrison, who from day one made us feel so welcome. Nothing was too much trouble for Sarah and she was always available to help with advice on how to set up a room, the soho product range and design ideas. All the staff we dealt with were so helpful and professional. This was our first visit and was part of a special treat from our son and his partner. It truly was an unforgettable experience. Thank you all so much you are all amazing. ❤️❤️
Michael · 20 July 2023
★★★★★ 2/5
TrustpilotPoor customer service, not worth the hype
Poor customer service, does not justify the extortionate prices. Soho River House at Oakley Court Hotel. The draw is supposedly the riverside location and Soho House membership exclusivity but the service is disappointing, guests are not made to feel particularly looked after or special, the menu is quite simplistic (burgers, pizzas, salads at high prices) and the mark-up on alcohol is 400% to 1000%, I kid you not. £60 for a bottle of Prosecco as an example. We ordered drinks and before we could even take a sip we were being asked to order food, we asked for a couple of minutes to review the menus and waited another 15 mins to order food after chasing for someone to come and take our order. Simple requests like not having too much ice in a drink was not relayed so sure enough, drink arrives full of ice… do the basics well people! It’s not hard to listen to your customer and delight. Payment is electronic only, don’t bring cash. Our payments were taken but one apparently did not go through, a device glitch, without any apology or proactive communication all of our payments were allegedly refunded and we were asked to pay again. In an admin nightmare of then checking online banking, confirming refunds, paying again, not at any point was an apology issued for the inconvenience and we left still with potential of one person having not paid and another having paid 3 times which means follow-up phone calls, more refunds, more hassle. Not the relaxing experience they claim to be trying to create on their website. Oh and the bar closes at 9:30pm so don’t plan any late evening drinks.
TrustedOne · 15 July 2023
★★★★★ 1/5
TrustpilotScam for anyone over 30 + Predatory Contract.
Scam for anyone over 30. If you're under 27, you get a 1/2 off membership and discounts on food and drink until your 30th birthday. Everyone else PAYS DOUBLE and gets no discounts. The result is that the entire house (events calendar, food, drinks, guest services) exists to cater to 20-somethings running amok in exceedingly overcrowded clubs at the expense of older members who subsidise their experience. So, the people paying the most get the least out of it. Also, they place members under a strict yearly contract and won't allow changes to their membership during the term. This means that one can't downgrade their membership or cancel early. Customer service is terrible in the houses, on the phone, and in the app. I'm convinced they're deliberately terrible to people over 30, hoping they will quit to help with the overcrowding problem. I recommend just staying away.
Andrew · 17 July 2025
★★★★★ 5/5
TrustpilotSoho House Member
As a member of Soho House West Hollywood and all houses, I can honestly say that the service has been impeccable. I have had a couple of disasters when it comes to ordering dinner i.e my order being incorrect or food being cold. However, it's not about the problem, but how the problems get resolved. The staff are amazing, attentive and always rectify the situation and any problems I have encountered. They have always been able to put things right immediately.Thank you Soho House, I am happy to be a member of your club. Keep up the good work!
Nick · 5 November 2022
★★★★★ 1/5
TrustpilotHi I’m writing this review for all…
Hi I’m writing this review for all chefs if I can but no star at all I will do it but I can’t this is the worst company ever stupid management specially a Guy named Joe in Balham is in charge for the South London absolute chaos nothing is organised they using chefs like a piece of equipment no respect Everyone get paid same regardless of experience it honestly is the worst company to work for for all chef please don’t apply for it look at caterer every time I go they they are looking for chefs The management are very very stupid with no experience nothing and very arrogant
Samie · 25 July 2022
★★★★★ 5/5
TrustpilotWe spend quality time at the opening of Soho Manchester
Sheree was lovely and very professional. It was a pleasure !
Alice · 27 November 2025
★★★★★ 1/5
TrustpilotI started a Soho Friends membership on…
I started a Soho Friends membership on the 14 August. Realised it was way more expensive than I thought and I was never going to use so checked the policy and I can cancel within 14 days. I have tried to contact them multiple times through the webpage, as advised, but no one has come back to me. Just avoid, not worth the stress
Katie · 23 August 2025
★★★★★ 5/5
TrustpilotWonderful stay at Soho Farmhouse
Wonderful stay at Soho Farmhouse. The estate and its village concept are fantastic! We especially loved the cottage we stayed in, along with the charming flower shop and coffee shop. The cosmetic products in the cottages are also excellent.
Laura · 12 March 2026
★★★★★ 1/5
TrustpilotIt's impossible to leave Soho House
It's impossible to leave Soho House. They force me into staying. They also started accepting just anyone to the club.
Inna · 27 July 2026
★★★★★ 1/5
TrustpilotNo longer an exclusive membership
No longer an exclusive membership - cancelled mine. Under 27's get 50% off whilst we all pay full price for being 5-6 years older! It is meant to be premium and exclusive and its now just full of grubby teens paying 50% less than everyone else... DO NOT get a membership!
Constance · 24 October 2025
★★★★★ 1/5
TrustpilotUnauthorised payment taken
Took a Soho Friends membership on the promise of a £100 voucher off Soho Home purchases. Voucher didn’t work. Tried 4 times to contact them but no reply. Made sure no continuous authority was in place at renewal. They have taken £100 again anyway. No reply to my message.
Paul · 11 November 2025
★★★★★ 2/5
TrustpilotNot so exclusive anymore
Not so exclusive - sadly the membership is overrun with a lot of guest and under 27's who get cheap membership and treat it like they own the place.
The · 24 April 2026
★★★★★ 5/5
TrustpilotSo Far So Good
So far so good. I became a member a few months ago and so far have had a great experience. Most of my visits have been to 76 Dean Street, Soho so far and I find the staff there to be incredibly nice and good fun to chat to.
Kieran · 4 November 2025
★★★★★ 1/5
TrustpilotCecconi's Bicester (own by Soho House)
LT · 10 September 2026
★★★★★ 1/5
TrustpilotI’ve been a Soho House member for years…
I’ve been a Soho House member for years and have spent thousands of dollars across the Houses, but the membership no longer feels worth it.
Miriam · 29 April 2026
★★★★★ 5/5
TrustpilotMy experience at Soho House was stellar…
My experience at Soho House was stellar from the moment I entered the door. The staff was attentive and friendly. The manager, Kacey Schwenk took me personally to meet my party and made sure all of our needs were met. Her attentiveness was over the top!The food was delicious, service was great, and the atmosphere was wonderful. Kudos to the management team for producing such a great experience.
Jan · 6 October 2021
★★★★★ 1/5
TrustpilotWe went to Babbington for a 1 night…
We went to Babbington for a 1 night break in one of their cabins.
Helen · 9 July 2026
★★★★★ 1/5
TrustpilotBeen members for years
Been members for years. My local one is White City house. Food is terrible and it is infested with mice. When one run through my legs and called the waiter I was surprised to hear him say “it happens all the time” it doesn’t feel safe for women alone
Soraya · 10 August 2023
★★★★★ 2/5
TrustpilotUnimpressed
I know right now is a difficult time for soho house and I've been overall impressed with the club over the many years of membership I've paid for. But somethings amiss now. It's so difficult to get hold of anyone to discuss anything. I've been locked out of the website tried to contact someone...anyone... but nothing! So I've resorted to this.Membership is very expensive for this type of customer service. Unimpressed!
Bruce · 24 June 2020
★★★★★ 5/5
TrustpilotFor when you want some serious r&r and…
For when you want some serious r&r and a bit of a treat we always pick either babbington or soho farmhouse, my shoulders drop upon arrival as you are greeted with a smile and ‘nothing is too much trouble’ attitude - the staff are always on hand but never intrusive, the beds are the best I’ve ever tried, the atmosphere is special but not so exclusive that you feel uncomfortable- it just all hits the right notes - a swim, great food and relax in either a charming cabin or lux room in the house and all of our cares from ‘real life’ melt away - love it!
Richard · 11 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
