Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDishonest or Incompetent
This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to
Alastair · 30 August 2022
★★★★★ 1/5
TrustpilotThe majority of reviews are bad here…
The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.
Laurence · 26 August 2022
★★★★★ 5/5
GoogleAlways extremely responsive to any queries regarding the rental. Ive worked with M @ P for many years renting my apartment whilst living abroad and highly recommend the team.
Ross · 26 February 2024
Agent replied · 23 October 2024
Dear Ross, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotHelpful
Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!
Eleanor · 15 May 2024
Agent replied · 22 October 2024
Dear Eleanor, Thank you for taking the time to leave a wonderful 5* review. Cameron will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI had a very pleasant experience purchasing my first flat with Chloe at the Marsh & Parsons Brook Green office - she was very professional and kept me posted throughout the entire process
Osmund · 28 November 2023
Agent replied · 23 October 2024
Dear Osmund, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh & Parsons have been renting and…
Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.
Barnabas · 14 September 2023
Agent replied · 22 October 2024
Dear Barnabas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleReally great service from Sharn, she was professional and very experienced! I would 100% recommend
Rosie · 27 October 2024
Agent replied · 10 November 2024
Dear Rosie, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
GoogleSharn provided an excellent service, has been very responsive and helpful with the lettings process. Very happy so far!
Max · 24 August 2024
Agent replied · 23 October 2024
Dear Max, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilotreview 2023
Abdullah Leghari (Marsh & Parsons Estate Agents) has generally provided a great service, kept me informed me of any issues and always responded promptly with any questions I have. I wouldn't hesitate to recommend them.
Tim · 3 October 2023
Agent replied · 22 October 2024
Dear Tim, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilot1 year of great service
Marsh and Parsons took on the management of the property almost 1 year ago. Abdullah Legari from M&P has been excellent in dealing with and resolving issues. I particularly appreciate the clear and regular communication.
SL · 2 October 2023
Agent replied · 22 October 2024
Dear SL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotDear Kisha and Edward are very helpful
Dear Kisha and Edward are very helpful, always sending emails promptly to provide assistance! Thank you all very much!Kind regards Xiuxiu
Xiuxiu · 19 July 2024
Agent replied · 22 October 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Customer Experience
Found Marsh & Parsons to be very responsive in dealing with all aspects of the tenancy covering the collection of the rent to arranging ancillary services such as inventories etc.
Heather · 25 January 2024
Agent replied · 22 October 2024
Dear Heather, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotOver the last year
Over the last year, Abdullah Leghari has always been great at communicating with me and keeping me in the loop on all aspects with regard to my property. I would not hesitate in recommending him.
Emily · 27 September 2023
Agent replied · 22 October 2024
Dear Emily, Thank you for taking the time to leave a wonderful 4 star review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley Alfordi, Customer Relations Team
★★★★★ 5/5
GoogleFantastic virtual viewing hosted by the delightful George Forde. Couldn’t have been more helpful
Liam · 3 November 2024
Agent replied · 22 November 2024
Dear Liam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Never use. Will loose your documents, up rent by over 25% on year (no where near inflation levels) and generally never take accountability for anything. Stay clear.
Mr · 1 December 2023
Agent replied · 22 October 2024
Dear Mr Kerr, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk. I can look into this further for you. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotA V O I D
Stress and unwanted worry, AVOID.Worse agency I've every rented with. If you've got anything important to sort with them my advice would be give them 3 months to deal with it, and expect false accusations and unwanted stress. Every agent we've had who have 'managed' our property have been appalling, they drop out halfway through dealing with your request and then you're back to square one. Had 2 tenancy swaps and both have taken 3+ months to complete.It's easy to say avoid, but if there's a chance you can I would suggest it. I hope I never have to deal with Marsh and Parsons again.
Hugo · 13 July 2022
★★★★★ 5/5
TrustpilotJasmin Popalzai - great service
Jasmin Popalzai has helped with any queries very quickly and dealt well with all parties involved.
William · 27 September 2024
Agent replied · 22 October 2024
Dear William, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 2/5
TrustpilotForcing to sign a 3 year lease with no break clause
Me and my partner were looking for a flat, and found some really great ones with Marsh and Parsons. However, we were consistently told that the landlords wanted a 3 year lease, and completely disregarded a break clause to be put in the contract. Having read other reviews of horror stories of this exact situation of tenants being unable to get out of their lease due to this, we decided to avoid them. Thought I'd post a review saying to be wary of the 3 year tenancy! A break clause should be absolutely required and is not a luxury to ask for.
Maria · 17 June 2022
★★★★★ 5/5
TrustpilotExcellent service in Streatham
We've just completed on the sale of our flat in Streatham with Marsh & Parsons as the agents. Other agents completely inflated/exaggerated what they thought we could achieve. It was instantly clear that Charlie had excellent knowledge of the area and current market and he was honest in managing our expectations. In the end, our sale price was bang on what he originally thought we would achieve. It was great working with him, and Negin as the sale negotiator. We had lots of issues with solicitors and the searches, and Negin worked tirelessly, following up with them and ensuring that we reached completion. We would have had serious delays if it wasn't for her diligence, and we are extremely grateful.
Danielle · 16 June 2022
★★★★★ 5/5
TrustpilotGreat sales team
We bought our first home in brixton, most of our communication was with Sarah who was absolutely amazing. She really went above and beyond anything we expected including staying in touch when she was on holiday. Also had some communication with the brixton manager who was also lovely. Really happy with the Marsh& Parsons sales team.
Shlomit · 9 February 2021
Agent replied · 22 October 2024
Hi Shlomit, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to the team. All the best, M&P
★★★★★ 5/5
Trustpilotthe response from the agent was quick…
the response from the agent was quick and he dealt with our query professionally
Omar · 21 October 2024
Agent replied · 25 December 2024
Dear Omar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotChange in property manager
Change in property manager. Cameron M. made the difference. Albeit, the starting point was low, Cameron managed to bring it back on par and beyond my expectations. Thank you!
Carlo · 17 January 2024
Agent replied · 22 October 2024
Dear Carlo, Thank you for taking the time to leave a lovely review regarding Cameron. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilotgreat support from Charlie Carrol
we had great support from Charlie Carrol in finding our soon to be home. He went beyond our expectations, sparing time even on off schedule times to help us make our decision.
Bengi · 9 November 2023
Agent replied · 22 October 2024
Dear Bengi, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh & Parsons is my best agency.
Marsh & Parsons is my best agency.They are always there when I need to to contact and re-acted without any delay. 👍
JONGHA · 5 June 2024
Agent replied · 22 October 2024
Dear Jongha, Thank you for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
