Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have rented my property through Marsh…
I have rented my property through Marsh & Parsons for the last 3 years. I am especially happy with the property management team given that I live abroad. They respond to queries from my tenants and from my promptly and always provide detailed information about any issue. Big endorsement for the Hammersmith property management team, especially Kisha Quintas.
Natalia · 22 August 2025
★★★★★ 5/5
TrustpilotVery responsive
Charlie was very responsive when we were chasing down an old electrical report in order to exchange on a flat. Many thanks Richard
Richard · 19 June 2026
★★★★★ 5/5
TrustpilotAsh Hutchings Review
Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!
Jane · 23 January 2024
Agent replied · 25 October 2024
Dear Jane, Thank you for taking the time to leave a lovely review regarding Ash. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEllie was amazing
Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.
Zsa · 4 June 2024
Agent replied · 25 October 2024
Dear Zsa Zsa, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGiles Grainger - the property manager that you want!
Have been working with Giles Grainger on my rental property. Had plumbing issues for over a year and due to the multiple change of property managers, the issue fell into a blackhole and cost me money!! This all changed when Giles took over. He had laser focus on the issue, prioritised the matter and got the problem fixed. This is what you need from a property manager - THANK YOU Giles.
Kwokker · 20 March 2025
★★★★★ 5/5
TrustpilotThank you to our Property Manager
Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.
Karen · 19 April 2024
Agent replied · 25 October 2024
Dear Karen, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Experience
I’ve worked with Marsh & Parsons for a number of years and can say nothing but great things about the service being provided. My most recent point of contact, Owain, has been exceptionally helpful with his knowledge and understanding of lettings.
Kimmoy · 29 May 2026
Agent replied · 24 June 2026
Dear Kimmoy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotBest Property Manager!
From the first day we arrived at our apartment on the coldest day of the year and no heating, our Property Manager Abdullah Leghari has been fantastic in helping us. He’s professional, experienced, polite and ever ready to assist. No issue or question is too big or small for him to solve, and he’s a lightning fast ninja in his replies. Thanks, Abdullah!
SU · 15 February 2024
Agent replied · 25 October 2024
Dear SU Khoo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh & Parsons … a great team, on YOUR side.
I’ve been repeatedly delighted by the service and support that I’ve received by Marsh & Parsons, including from such professional and friendly individuals as Charlie C, Charlie H, Aidan, Baran, Harj, Doug H, Helen B, Ella, Tom W, Ben.
Tony · 8 June 2026
Agent replied · 24 June 2026
Dear Tony, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotSabina was extremely helpful and…
Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.
Lara · 28 November 2024
Agent replied · 29 December 2024
Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotGreat service from the Marsh & Parsons…
Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.
Taras · 19 September 2026
Agent replied · 10 October 2026
Dear Taras, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
GoogleI had a great experience with Reuben. From the very beginning, he was incredibly patient and understanding, taking the time to carefully listen to my needs and preferences. I couldn’t recommend Reuben more for anyone looking for a reliable, patient, and friendly real estate agent.
Emma · 20 November 2024
Agent replied · 23 November 2024
Dear Emma, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
★★★★★ 5/5
TrustpilotExcellent Service Support
I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.
Jenny · 24 April 2026
Agent replied · 28 May 2026
Dear Jenny, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotMarsh and Parsons Management
Abdullah Leghari was the perfect property manager. He was always courteous and polite and super attentive. We felt we got great value for money. Abdullah used his common sense when dealing with any issues that came up at our property and always worked with our best interests in mind. We would 100% recommend Abdullah and Marsh & Parsons.
LMD · 5 April 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotPortfolio landlord
Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!
Gemma · 19 December 2025
★★★★★ 5/5
GoogleWould highly recommend Ramsey - his straightforward and direct approach to valuation and marketing of the property resulted in a good outcome.
Alex · 24 August 2025
Agent replied · 23 September 2025
Dear Alex, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleIf you think customer service is long gone, you haven't met Artur. He pulled out all the stops on a rainy Friday night to drive me to properties and ensure i got to a bus stop safely as I had a mobility problem. He was patient and courteous, honest and consistent.
Maxine · 16 February 2026
Agent replied · 16 April 2026
Dear Maxine, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
TrustpilotMy current property manager is…Jaeyda Dovie
My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.
Christopher · 14 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotKisha's patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.
Kisha Quintas made our change of tenancy so easy. My partner and I were initially worried that the whole process would be a daunting task but our tenancy manager Kisha really offered some outsanding service. Her patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.
Cliente · 20 August 2024
Agent replied · 25 October 2024
Dear Cliente, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSabina was quick and efficient
Sabina was quick and efficient, she responded quickly to my emails and the process was done very quickly, baring in mind we had to terminate our tenancy early. She made it easy for us to which I’m very grateful for. Thank you Sabina!
Jess · 5 December 2024
Agent replied · 29 December 2024
Dear Jess, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotExceptional Tenancy Manager
Exceptional tenancy manager - swift and superb service! I had a fantastic experience working with Jordann Webb. Their quick responses and excellent service made the entire tenancy switch process smooth and stress-free. I highly recommend Jordann for anyone in need of a responsive and dedicated tenancy manager. I'm grateful for their outstanding support and look forward to working with them again.
Bec · 19 January 2024
Agent replied · 25 October 2024
Dear Bec, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Nicolo, Ramsey and the Marsh & Parsons team for a an outstanding service in helping us to sell our property. From the initial viewings through to final completion they have demonstrated excellence, attention to detail and courtesy throughout. We recommend them highly.
Wendy · 2 November 2024
Agent replied · 23 November 2024
Dear wendy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley
★★★★★ 5/5
TrustpilotMany thanks to Charlie Hope
Many thanks to Charlie Hope, he was amazing and he gave me a great service! Thanks so much!
Mariely · 18 June 2026
★★★★★ 5/5
GoogleVig’s knowledge of the local area, insights into the property market in general and positive and helpful attitude have made my house hunt a real pleasure.
Ariz · 11 August 2026
Agent replied · 11 October 2026
Dear Ariz, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
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