Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWeronika was extremely helpful and…
Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!
Frances · 8 February 2024
Agent replied · 25 October 2024
Dear Frances, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been working with Marsh &…
I have been working with Marsh & Parsons, and in particular with Baran, for the management of my property. Baran has consistently provided an excellent level of service: professional, responsive, and highly reliable. Communication has always been timely and clear, and every issue has been handled efficiently and with great attention to detail. I truly appreciate his support and would highly recommend both Baran and Marsh & Parsons to anyone looking for a trustworthy and proactive property management service.
Stefano · 16 June 2026
★★★★★ 5/5
TrustpilotGiven a quick notice, it was welcomed with quick kindness.
I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.
Elle · 17 April 2026
Agent replied · 28 May 2026
Dear Ellie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley
★★★★★ 5/5
GoogleVery friendly and professional services. Guy was truly helpful and efficient!!
Ho · 16 March 2026
Agent replied · 16 April 2026
Dear Ho, Thank you for taking the time to leave a wonderful 5 star Google review. Guy will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
TrustpilotAn excellent experience.
Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.
Sarah · 22 May 2026
Agent replied · 24 June 2026
Dear Sarah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
★★★★★ 5/5
TrustpilotElisabeth Ppasa - Amazing property manager !!
Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.
Afshin · 27 April 2024
Agent replied · 25 October 2024
Dear Afshin, Thank you for taking the time to leave a lovely review regarding Elisabeth. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMarsh Parsons (Debbie Lewis)
Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.
Kirsty · 28 May 2026
Agent replied · 24 June 2026
Dear Kirtsy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 1/5
TrustpilotAbysmal service
Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.
Daniel · 28 May 2023
Agent replied · 25 October 2024
Hi Daniel, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. Please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.
★★★★★ 5/5
GoogleGreat service, especially Josh. Very helpful and attentive to our needs. Thanks
Guilherme · 16 February 2026
Agent replied · 16 April 2026
Dear Guilherme, Thank you for leaving a 5 star Google review. Kind regards, Asma
★★★★★ 5/5
TrustpilotBaran was very helpful and professional…
Baran was very helpful and professional when I contacted March & Parsons office to enquire about invoices. He explained everything in details and sorted my issues. Good customer experience.
Mahmoud · 5 June 2026
★★★★★ 5/5
GoogleGuy was excellent throughout a tricky property transaction. He stayed on top of everything, kept me fully updated, and handled all questions smoothly. I highly recommend Guy if you’re looking for a stress-free buying experience given his professional, reliable, and friendly approach!
Milo · 4 April 2025
Agent replied · 23 April 2025
Dear Milo, We really appreciate you taking the time to leave such lovely comments about Guy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
★★★★★ 5/5
TrustpilotBrilliant Client Service
I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!
Jenico · 11 January 2024
Agent replied · 25 October 2024
Dear Jenico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleArtur was a great help while looking for a new property to let! Unfortunately we went with another letting agency but Artur was very attentive to our requirements for our new home!
Olivia · 25 July 2025
Agent replied · 23 September 2025
Dear Olivia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
GoogleA huge thank you has to go to Ramsey in helping us through the purchase of our first home. From negotiations through to completion he has been nothing short of excellent, ensuring a smooth process throughout. Communication was excellent and the outcome was completion in under 6 weeks of offering. We would recommend Ramsey to anyone looking to purchase or sell their property.
Jack · 28 April 2024
Agent replied · 25 October 2024
Dear Jack, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent communication and build good relationships
M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!
Lorraine · 15 January 2024
Agent replied · 25 October 2024
Dear Lorraine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMy fiancee and I recently purchased a property through M&P and Ramsey and Nicolo were always on hand to help push the sale through. Their communication was great and felt like mates towards the end! Would definitely recommend and be contacting them if we ever sell in the future. Thanks a lot!
Matty · 18 October 2024
Agent replied · 25 October 2024
Dear Matty, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleWe can't thank the team at M&P enough for facilitating the sale of my parent's property. Ramsey was brilliant from start to finish and ensured top notch communication (with a great sense of humour!) which helped put us at ease and allow us to all be on the same page, and ultimately, get the sale over the line. Thank you all again!
Zahra · 28 April 2024
Agent replied · 25 October 2024
Dear Zahra, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWorking with estate agent Debbie Lewis for my rental flat
I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.
Liz · 27 July 2026
Agent replied · 24 September 2026
Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
★★★★★ 5/5
TrustpilotKyrsten went above and beyond to help.
Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.
Spyros · 3 July 2024
Agent replied · 25 October 2024
Dear Spyros, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kyrsten, and hope we can help again in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive
Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating
Savan · 15 May 2026
Agent replied · 28 May 2026
Dear Savan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleWe bought a flat in Fulham just under a month ago and Nicolo Cristofori acted as agent for the seller and was a big help. It ended up being a very long process with all sorts of problems, but Nicolo was very responsive throughout, helping coordinate everything and we are thrilled to have got there in the end. Massive thank you to Nicolo!
Thomas · 29 March 2024
Agent replied · 25 October 2024
Dear Thomas, We are really pleased to hear you enjoyed your experience with Nicolo and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotElisabeth Ppasa, outstanding M&P Manager
Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.
Tsegaye · 26 February 2024
Agent replied · 25 October 2024
Dear Tsegaye, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotPlease to deal with
Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.
Charl · 19 December 2023
Agent replied · 25 October 2024
Dear Charl, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotI rent my flat out with Marsh and…
I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.
Jez · 21 August 2026
Agent replied · 24 September 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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