Trusted Agent profile · Hammersmith and Fulham
★★★★★
955 reviews across 2 platforms
333 Fulham Palace Road, London, SW6 6TE, Hammersmith and Fulham, SW6 6TE
Marsh & Parsons's office in Hammersmith and Fulham, at 333 Fulham Palace Road, is rated 4.2 out of 5 across 955 reviews on two platforms, including 138 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotLucy has been amazing throughout our…
Lucy has been amazing throughout our tenancy. From our onboarding process to any issues in the house to our check out. Everything has been super smooth and we are so grateful to her for everything 😊
Dear Ishan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotFriendly and efficient!
I have been with Marsh and Parsons for 5 years, and have never had a moments worry. Debbie Lewis has been in charge of overseeing the rental of my flat.
Dear Richard, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotDebbie Lewis is always super helpful…
Debbie Lewis is always super helpful with any issues and speedy at getting back to us. Thanks so much!
Dear Lily, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley
5/5
TrustpilotI want thanks Marsh & Parsons Estate…
I want thanks Marsh & Parsons Estate Agents and especially Debbie Lewis for helping us organize our move to a new apartment. It was a wonderful experience working with this agency.
Dear Oleg, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotI’ve been letting my flat via marsh and…
I’ve been letting my flat via marsh and parsons for a few years now, and the most important person is your tenancy manager. In my case , Michael stout - he is always so quick and responsive to anything I ask and always lets me know anything important before hand so I can have time to act. He makes my life much easier when dealing with flat issues .
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleArtur and Harry has been professional throughout my rental process as it required a long time frame. Both consistently provided clear explanation and effective communication when it comes to the housing contract. In essence, both deserves promotion as they had managed to handle their client very well.
Dear Mohd, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Artur and Harry. Please do not hesitate to contact us again. Kind regards, Hayley
5/5
GoogleArtur is an absolute gentleman to deal with. Highly knowledgeable, friendly and a great representative for Marsh & Parsons. If you are in the market for a rental property, Artur is the best person to contact.
Dear Jason, Thank you for your kind comments regarding Artur and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotMarsh & Parsons
From the very first phone call and to collecting the keys Marsela & Mo’s communication has been amazing, always keeping me in the loop in everything from how much the flat is, to viewings, to landlords, to tenancy agreements to picking up the keys. They never made me feel belittled, silly, they always made me feel comfortable when talking to them.
Dear Caitlin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotDebbie was resourceful and proactive in…
Debbie was resourceful and proactive in helping us sort arrangements for our new flat. Thanks again!
Dear Ben, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotGreat Customer Service
Baran attended to me concerning an issue with my Landlord.During our conversation, he was polite, responsible, respectful and made every effort to understand my situation.He considered all the salient issues before making any comments.He was non-judgmental and unbiased when giving advice.He understood the requirements of his job and tried his best to endure costumer satisfaction was reached by the end of the discussion.His mediation and problem solving skills are excellent.His first concern was to do his utmost best to resolve the situation to a reasonable conclusion on both sides.It is my opinion that Baran is most definitely an asset to Marsh & Parsons.
we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley
5/5
TrustpilotAlways great service from Marsh &…
Always great service from Marsh & Parsons for my rental flat. Baran is always efficient & helpful resolving enquiries and suggesting great solutions. Highly recommend check out their services.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
3/5
TrustpilotWord to the wise regarding M&P
I have had multiple challenges working with this letting agent and and would not recommend them as a tenant. They look out for their landlord clients and make a pretty penny doing it. Even my landlord said their fees are high. The staff changes frequently and there was a lot of pressure for me to bid high and do a long tenancy to get a flat I ended up having to leave early as they neglected to put in a break clause which was very expensive for me and very lucrative for them. Max Davis and Roy Khan were very helpful though, but make sure you read the fine print before you sign anything as it may come back to bite you!
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
5/5
TrustpilotResponsive, helpful and professional.
Lucy Meehan has been a great. Very responsive, helpful and professional.
Dear Lucy, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotLucy Meehan
Lucy Meehan has been exceptionally helpful in dealing with problems we experienced, both with maintenance of our property and with demands from our tenants.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
1/5
TrustpilotArguably the worst agents in London
Arguably the worst agents in London. Don't even think of working with these people. They are nice and useful until you sign, after that they are not just useless, but will ignore you, make your life hell and purposely sabotage your peace. Also not a one person in the staff sort of thing. Disgraceful these bunch are still in business.
Dear Jason, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
GoogleArtur was excellent in helping us find the perfect place to live. He was always responsive, proactive, and made the entire process smooth and stress-free. We highly recommend him, thank you for all your help!
Dear Irene, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
GoogleRamsey was very helpful and professional in selling my property. He was quick to respond to any queries and kept me up to date every step of the way.
Dear Saria, Thank you for taking the time to leave a wonderful 5 star Google review. Ramsey will be thrilled to read your kind comments. Kind regards, Asma
5/5
GoogleI used Marsh and Parsons to value and market my flat for selling. I have dealt throughout with Ramsey Conyers, who has been realistic, helpful, proactive and supportive at every stage. Thank you Ramsey for getting me through the process. I am very grateful.
Dear Patricia, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
5/5
TrustpilotMax has been very helpful answering…
Max has been very helpful answering within 24 hrs and the issue was sorted within 48hrs. He was very responsive and reassuring.
Dear Antoine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleA huge thank you to Guy and the Marsh & Parsons team for their support in finding my new home. Guy was there from my first viewing all the way through to completion. His knowledge of the area was invaluable and I relied on him throughout the process. He did not disappoint. His prompt and clear communication was extremely reassuring. I highly recommend Guy if you’re looking for a stress-free buying experience. Exceptional service with a smile!
Dear Zelmari, Thank you for your kind comments regarding the Bishop's Park team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley
5/5
TrustpilotOutstanding Support..
Owain Wilson has been outstanding in any query, support towards my b2L property management ! Nice working with Owain !
Dear Natarajan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotCaitlin was absolutely fantastic
Caitlin was absolutely fantastic! Thank you
Dear Anna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleOn paper, our flat sale on Wardo Ave should have been quick and easy. In reality it turned out to be very protracted and stressful. Ramsey Conyers communicated with us throughout, gave us guidance and more than ample amount of reassurances. If it wasn’t for him, I’m not sure where we would be right now. He was quite simply amazing and the best estate agent we have ever dealt with. We completed today and the relief is immense. Thank you Ramsey!
5/5
GoogleI cannot thank Ruben enough for his incredible support. Even though my case involved a property he wasn’t managing and that he worked at a different branch (!), he went above and beyond to assist me. Ruben was always responsive, promptly returning my calls and keeping me updated while trying to resolve the situation with my unresponsive property manager and contract. Clients working with Ruben are very lucky to have him!
Dear Jessica, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh & Parsons's Hammersmith and Fulham office has 955 reviews across two platforms: 138 on Google, 817 on Trustpilot (across the whole business).
Marsh & Parsons Bishops Park is rated 4.2 out of 5 across all 955 reviews, and 4.8 out of 5 on Google from 138 reviews.
Marsh & Parsons Bishops Park, 333 Fulham Palace Road, London, SW6 6TE, Hammersmith and Fulham, SW6 6TE.
