Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotGenuinely wish I could put 0 stars
Genuinely wish I could put 0 stars. Hands down the WORST real estate agents I’ve ever dealt with in my entire life. I would never ever rent or even look at anything to do with Marsh and Parsons. The worst part is it was not only 1-2 estate agents it was multiple over 2 years of non stop headaches and problems. All they care about is money. My house flooded as well as having the worst mice infestation you will ever see and rather than help me they tried to make me live in the flat even though it was deemed UNINHABITABLE. ALL the estate agents I dealt with at marsh and parsons (and there have been many) are void of conscience. They need to be shut down. Worst estate agents EVER. If you value your sanity and your value of life do not work with them.
Zeina · 13 September 2023
Agent replied · 25 October 2024
Dear Zeina, I am very concerned to read your 1 star review. I am unable to locate you on our database. We would like to look into this matter further. If you could provide us with more information at customerrelations@marshandparsons.co.uk, I can look into this for you as we would like to make things right. Many thanks. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotOwain had been nothing but helpful time…
Owain had been nothing but helpful time and again
O · 17 April 2026
Agent replied · 28 May 2026
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards Hayley
★★★★★ 5/5
TrustpilotGreat job
Thanks to Lydia, Arati and Baran for doing a stellar job finding new tenants for our property and getting everything sorted with the minimum of hassle. A great team, responsive to issues and easy to deal with. Thank you.
Alison · 24 December 2024
★★★★★ 5/5
TrustpilotTor is refreshingly proactive
Tor is refreshingly proactive and responsive - a rarity in this sector. Tor achieved a good and quick result with my tenant. Highly recommend.
Freya · 8 March 2024
Agent replied · 25 October 2024
Dear Freya, Thank you for taking the time to leave a wonderful 5* review. Tor will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotDO NOT RENT A PROPERTY WITH THIS COMPANY
DO NOT RENT A PROPERTY WITH THIS AGENCY. They are liars and manipulators. My agent convinced me that the landlord agreed to a few conditions before I signed the contract, and then completely disappeared when it was time to meet these conditions! Also, my agent was supposed to meet me on the day I was arriving to the UK. She agreed to meet me on the 28th of august, not informing that it was a bank holiday. (It’s my first time living in london and I am an international student). Neither she, or this horrible agency were answering the phone, and there was no emergency contact. I was simply stranded at the airport with no where to go. I was forced to book a hotel. A respectable agency would reimburse the cost of the hotel because of the inconvenience and stress the agent’s mistake has caused. All the offered when the agent answered 3 hours later was an apology. Not only that, but they stopped answering after giving us the keys, and left us to deal with an uncooperative landlord that I deliberately breaching the contract (mould, not cleaned, stained). I have tried to come in contact with the manager of the agent but I have received no response. DO NOT USE THIS AGENCY.
Amina · 2 September 2023
Agent replied · 25 October 2024
Dear Amina, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information regarding which office you were in contact with and email me at customerrelations@marshandparsons.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotI had a great experience with William @…
I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.
Megan · 22 October 2024
Agent replied · 29 December 2024
Dear Megan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
TrustpilotAbdullah Great Mediation Skills
Abdullah was very good at mediating between the tenant and the landlord on some maintenance work and make sure everything was done in time and efficiently
Daniele · 19 January 2024
Agent replied · 25 October 2024
Dear Daniele, Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMy tenancy manager Victry was very…
My tenancy manager Victry was very helpful in sorting out my deposit return while closing my account. Highly recommend
Nemat · 5 June 2024
Agent replied · 25 October 2024
Dear Nemat, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTor was superb
Tor was superb, answering all my queries quickly and negotiating the tenancy renewal with everyone concerned. He made it all very easy. Thank you
Caroline · 27 February 2024
Agent replied · 25 October 2024
Dear Caroline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleRamsey provided an excellent service. He provided constant communication and assistance throughout the buying process. I wouldn't hesitate in recommending him to future buyers and sellers.
Karen · 16 November 2025
Agent replied · 16 April 2026
Dear Karen, Thank you for your kind comments regarding Ramsey and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Hayley
★★★★★ 5/5
TrustpilotI found the service very efficient and…
I found the service very efficient and the staff particularly friendly, especially Daniel Leung, whom I found particularly helpful to me.
Mr · 26 April 2024
Agent replied · 25 October 2024
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotDangerous level of gross negligence
Marsh & Parsons is incapable to the point of gross negligence. Avoid at all costs, tenants and landlords alike. Achieving anything on the paperwork side requires hours of chasing them and months before seeing any results.The lack of attention from maintenance is dangerous. Our CEILING COLLAPSED and we are being told to wait until Monday and that there is nothing they can do. The agency is rife with “that’s not my job” to the point of risking the safety of their tenants. Our home is unsafe to live in and all they have done is send an email.Do not take the risk of living in one of their homes. If there is an emergency, they are not equipped to deal with it at the appropriate level. This is dangerous.M&P should not be allowed to continue as a letting agent while they continue with this level of negligence and complete disregard for their clients. Unacceptable.
Callum · 19 August 2023
Agent replied · 25 October 2024
Dear Callum, I am really disappointed to read your your experience with Marsh & Parsons has not met your expectations. I’m keen to review what went wrong on this occasion. Please could provide me with more information regarding which office you were in contact with and email me at customerrelations@marshandparsons.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotThe worst estate agents I have ever dealt with
As other posts say, estate agents are estate agents but my experience with Marsh and Parson has been awful. They will tell you barefaced lies to your face without even blinking an eye. They try and get you to spend money when you haven't even got a confirmed offer. When you want an update from them they go incommunicado on you - however they hunt you down like a dog when they want something from you. And lastly, they are plain rude when they don't hear want they want from you.
Ian · 15 December 2021
★★★★★ 5/5
TrustpilotKisha has been really helpful and…
Kisha has been really helpful and efficient. I couldn’t have asked for a better service - thank you!
Sophie · 14 June 2024
Agent replied · 25 October 2024
Dear Sophie, Thank you for taking the time to leave a wonderful 5* review. Kisha will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotAsh Hustings has been very helpful in…
Ash Hustings has been very helpful in answering all my queries.
Sally · 10 October 2024
Agent replied · 29 December 2024
Dear Sally, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotJasmin is a great help
Jasmin is great, she’s been very helpful. Quick replies and always helps me with whatever query I have.
Rachel · 12 June 2024
Agent replied · 25 October 2024
Dear Rachel, Thank you so much for your 5* review regarding your experience with Jasmin and the team. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat customer focus
Tor has been very supportive and professional in helping me with the renting out of my property. I highly recommend his expertise and help.
Laura · 6 February 2024
Agent replied · 25 October 2024
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTatiana has been really helpful in…
Tatiana has been really helpful in helping solve issues with our rental and getting things fixed promptly.
OB · 21 June 2024
Agent replied · 25 October 2024
Dear Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotVictry was really great at…
Victry was really great at communicating all necessary information and was very patient and responsive which made my experience with moving much easier. Thank you
Anonym · 11 January 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
TrustpilotProperty Management
We are pleased with the property management support we've received from Debbie Lewis. Her responsiveness and commitment to keeping us informed as needed are greatly appreciated.
Maria · 22 July 2026
★★★★★ 5/5
TrustpilotHelpful, friendly customer service
I’m in a situation where I have to relocate quickly, and Tatiana has been providing a very prompt and helpful service. It’s much appreciated!
Emily · 1 February 2024
Agent replied · 25 October 2024
Dear Emily, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Manager Jasmin Popalzi
My Tenancy Manager Jasmin Popalzai is very professional and helpful always with fast response.
Mustafa · 5 August 2024
Agent replied · 25 October 2024
Dear Mustafa, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlways helpful!
Will is always helpful when any issue occurs with our letting. Would highly recommend him and the team for any tennants looking to let.
Joshua · 24 January 2024
Agent replied · 25 October 2024
Dear Joshua, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid at all costs
We have been dealing with Marsh & Parsons as renters for almost two years now and they are absolutely terrible. There is no urgency for any request even if it is something important such as the heating being broken for days, they seem completely incompetent at dealing with anything and have horrible communication. Our landlords are clearly frustrated with them but I'm sure it is a hassle to change. Avoid!!!!
Alexandra · 3 January 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
