Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur experience with Knight Frank has…
Our experience with Knight Frank has been very positive. We have had a lot of contact with our property manager Yemi during the first few weeks of living in the new property. He has been extremely timely in responding and liaising with our landlord efficiently. It has been a pleasure to have him as our property manager and we feel much more at ease knowing we have someone like Yemi looking after the property and ready to solve any issues that may come up.
Maja · 20 August 2024
Agent replied · 22 October 2024
Thank you so much for your kind words and thoughtful feedback. I'm truly pleased to hear that your experience with Knight Frank, and with me as your property manager, has been so positive. It’s been a pleasure working with you and ensuring your move-in process was as smooth as possible.
★★★★★ 5/5
TrustpilotSummer has been helping me with…
Summer has been helping me with negotiations for year and a half. She is professional, always responds promptly, and knows how to close deals.
Consumer · 19 December 2024
Agent replied · 22 October 2024
We are really sorry to hear aboutyour experience with the team. We are afraid we have been unable to locate your details. Please do reach out to complaints@knightfrank.com. Thank you and please accept our apologies again.
★★★★★ 5/5
TrustpilotFahmida Rouf is the best agent I ever…
Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.
Charlie · 4 October 2024
Agent replied · 22 October 2024
Thank you Charlie for taking the time to leave a review, it was an absolute pleasure working with you and managing your property.Wishing you all the best - Fahmida
★★★★★ 5/5
TrustpilotVirginia Water office
The team in the Virginia Water office were courteous and professional. Zara went out of her way to keep us updated, chased all estate agents and solicitors along the chain to keep things moving and on track.
Emma · 19 May 2024
Agent replied · 22 October 2024
Thank you very much for your kind words Emma. We were delighted to help you sell and glad it all worked out in the end.
★★★★★ 5/5
TrustpilotHelen was very easy to work with
Helen was very easy to work with. As the buyer you are often left in the dark but she was very communicative and helpful throughout the purchase of our house. Much better than our experience with other estate agents in the stow-on-the-wold area.
Abigail · 17 January 2024
Agent replied · 22 October 2024
Thank you for your kind review, it was a pleasure working with you towards your purchase, and we hope you will be very happy in your new home. If we can help in the future, please let us know. Best wishes Helen
★★★★★ 5/5
TrustpilotLee Murad is the best!
Lee Murad is the Property Manager for the building I rent a flat in. He is the most attentive, responsive, communicative and professional manager I have ever dealt with. HE is the main reason I have just renewed my tenancy again. Thank you Lee!
Alison · 26 December 2023
Agent replied · 22 October 2024
Many thanks for your review. It is greatly appreciated. Kind regards, Lee
★★★★★ 4/5
TrustpilotOur first purchase in the UK
It was a stressful experience to buy a property as to be expected when a lot of chains are involved and there was a point when I got very anxious with the unclarity about the dates but Morten (our knight Frank agent) maintained a very good and open communication line with us which helped to reduce the stress in the process , he was also very quick in his responses and also communicated well with our sellers on various matters related to the house. Thank you for the support and patience !
Bm · 14 August 2024
Agent replied · 22 October 2024
Thank you so much for your kind words, it means a huge amount. Many congratulations on your beautiful new home and your patience throughout the process.All the bestMorten
★★★★★ 5/5
TrustpilotA five star agent *****
Brigette is a kind and understanding negotiator, who appreciates both her client's and tenants needs. She works both sides, rarely make mistakes, and if she does she acknowledges them.She is a great combination of assertiveness and consideration.
Jeremy · 17 May 2024
Agent replied · 22 October 2024
Dear Jeremy,Thank you for your feedback and phone call. I really appreciate it. It was my pleasure helping you with the lease renewal and I'm glad that we achieved good results for both parties.Kind regards,Brigette
★★★★★ 5/5
TrustpilotWe would like to thank Vinnie from…
We would like to thank Vinnie from Renewals who is very professional and did an excellent job in renewing our contract. A great asset to Knight Frank.
S · 1 November 2024
Agent replied · 22 December 2024
‘Dear Mr Varma,Thank you for the lovely review.It has been a pleasure to assist you through the years and most recently your renewal.Thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotBeth was great.
Beth Tigbe was great at securing a rental property for me. She was professional but also friendly. She gave sound advice with securing the property. She kept me updated throughout the process and guided me to ensure the process wasn’t tedious. Thank you Beth for being efficient and very helpful
RO · 25 July 2023
Agent replied · 22 October 2024
Thank you for your review. It was a pleasure working with you and I am sure we will cross paths in the future!Beth
★★★★★ 5/5
TrustpilotDebbie Pinkham is one of the best
Debbie Pinkham is one of the best . Sensible , commercial and responsive . A pleasure to deal with . I wish she dealt with all my lettings
Arnold · 13 October 2024
Agent replied · 22 October 2024
Thank you for your kind words Arnold. It was a pleasure assisting you. Debbie
★★★★★ 5/5
TrustpilotSuper helpful property manager
I needed to have the flat for my own use for a while. My property manager Mo Govani was super helpful in coordinating this. He was also very efficient in arranging for the replacement of some old furniture.
Amy · 22 April 2024
Agent replied · 22 October 2024
Thank you Amy, it is a pleasure assisting you with your property and i look forward to the future. Mo
★★★★★ 5/5
Trustpilotprofessionalism
I have a long experience with Real Estates agents, Knight Frank is the best. All the member staff was super end excellent. Many thanks to Charlotte Moore. She is very efficient, responsive and professional. She is fantastic , I am very happy with her service. She was always struggling to keep my property maintained .Many thanks to Chanel, she was also very helpful when she was managing my flat.
Mohamed · 16 February 2021
Agent replied · 22 October 2024
Thank you so much for your kind words Mohamed. They really do mean a lot. I look forward to working with you continuously. If there is anything else I can assist with then please do not hesitate to contact me. Kind regards Charlotte
★★★★★ 5/5
GoogleSam, Riccardo, Nick and the team were absolutely brilliant in the sale of my property. Incredibly professional, helpful and knowledgable, they made the process very straightforward and really worked as a team. Highly recommended.
Sam · 26 June 2024
Agent replied · 25 October 2024
Dear Sam, it was an absolute pleasure working with you too. We were extremely happy to bring you asking price offers so soon after coming online with us, and we were able to exchange on your property in great time. Credit also due to an excellent buyer that was also very easy to work with. We wish you all the best moving forward, and we hope to be of service again should you need.
Kind Regards,
Riccardo
★★★★★ 5/5
TrustpilotVery efficient and frustration free…
Very efficient and frustration free experience with Vinnie from Renewals. The lease extension was discussed, negotiated, and completed within 2-3 days. I always appreciated hassle free service, thank you Vinnie! George
George · 16 August 2024
Agent replied · 22 October 2024
Dear George,Thank you for the lovely review.It was a pleasure to assist you.Thank you for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat Renting Experience
Lexi Sloane and James Szalay were fantastic to work with! Reachable, clear in their communication, and extremely helpful. I had a great experience renting a flat thanks to them.
Gleb · 18 September 2024
Agent replied · 22 October 2024
Thank you so much for the review, Gleb.It has been a pleasure helping you with your new home.Looking forward to working together again in the future!Very best,Lexi and James
★★★★★ 5/5
TrustpilotEmma Soanes has been efficient.
Emma Soanes has been efficient, professional and pleasant to approach with any problems or matters in regards to our capacity as landlord. She is clearly an asset to the knight Frank team. I hope her efforts are recognised.
Anita · 10 April 2024
Agent replied · 22 October 2024
Thank you so much for your lovely review Anita. It has been a pleasure to manage your apartment! All the best, Emma.
★★★★★ 4/5
TrustpilotThank you Ines for finding me suitable…
Thank you Ines for finding me suitable new tenants and facilitating a smooth transition into the new tenancy at my flat - your calm professionalism helped enormously and was much appreciated…
V · 15 August 2024
Agent replied · 22 October 2024
My absolute pleasure Venetia! I hope all is well with the tenancy. Speak soon! Ines
★★★★★ 5/5
TrustpilotUnderstood my needs
Maisie and the team, were attentive and worked well advising and times reassuring me through the process. They worked hard to understand my needs and worked hard to accommodate these throughout the process.
Rachael · 11 July 2024
Agent replied · 22 October 2024
It was a pleasure working with you and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotDebbie Pinkham in Renewals
Debbie Pinkham in renewals at Knight Frank was terrific. 5 stars. She is very responsive, efficient and made the whole renewal process go very smoothly. We really appreciated her help. Thank you Debbie!
JPG · 8 July 2024
Agent replied · 22 October 2024
Thank you for very much for taking the time to write a review - it was a pleasure dealing with you both.
★★★★★ 4/5
TrustpilotMany thanks to Shantel Sikanartey to…
Many thanks to Shantel Sikanartey to take care of the day to day of my rental property and being so responsive and easy to liaise with.
Customer · 29 October 2024
Agent replied · 22 December 2024
Many thanks for your kind words. It was a pleasure to represent the sale of your exceptional property. I look forward to the opportunity to work together again in the future!Kind regards,Anna and the Knight Frank Chelsea team
★★★★★ 5/5
TrustpilotIt was a pleasure collaborating with Anna Ni of Baker St office!
I have the pleasure of dealing with Knight Frank on a number of mutual client accross the years and it has always been a joy working together. On this occasion, I was dealing with Anna Ni of the Baker Street office, who was a pleasure to work with.My client's circumstances were slighly complex, but Anna has helped us get to the correct position, by patiently and professionally anwering all our questions, providing supporting evidence, etc.When working with clients who are looking for a reliable letting/property management agent, I will certainly keep Anna and the Knight Frank team in mind!
ADELA · 22 July 2024
Agent replied · 22 October 2024
Dear Adela,Thank you for writing such a kind review. I'm delighted to hear we have been able to provide an exceptional service to you and your clients. Please do not hesitate to contact us if you or your clients need any further assistance. Kind regards,Anna
★★★★★ 5/5
TrustpilotMy experience with switching flats on short notice via Knight Frank
Ivanka helped me move property within the same building (surrender existing lease and switch to a new one) with only a 2 day overlap. Both properties were marketed by Knight Frank. She made what could’ve been a very stressful task, easy and smooth. She supported me every step of the way. She was both courteous and professional. I’m very happy with my experience, as I really wanted to switch flats and that process was only possible because of her hard work and commitment.
Ahmed · 19 July 2024
Agent replied · 22 October 2024
Dear Ahmed, thank you for taking the time to write a review for me. I wish you all the best in your new home!
★★★★★ 5/5
TrustpilotSuperb communication by Giselle at…
Superb communication by Giselle at Knight Frank.We were so impressed by Giselle at Knight Frank. Her communication was above and beyond expectations. She was respectful and courteous at all times even when our exchange process was proving tricky. To have a friendly, welcoming, positive voice on the end of the phone made all the difference and eased our stress significantly. What an asset she is to the Knight Frank team. One HUGE thank you, Giselle.
Jenny · 9 October 2024
Agent replied · 22 October 2024
Dear JennyThank you so very much for your lovely and very welcomed review, it’s so appreciated. I wanted to thank you as well for being such wonderful buyers and we successfully navigated the chain with clear communication and a modicum of humour, which is essential when the waters got choppy in the run-up to exchanging contracts!Wishing you every happiness in your beautiful new home.Kind regards,Giselle, Charlie and the team.
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