Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recently had the pleasure of working with KF Property Agent to find tenants
I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.
Connie · 12 September 2024
Agent replied · 22 October 2024
Thank you ever so much Connie for your brilliant review. We are thrilled the team has been able to assist you. Thank you!Knight Frank
★★★★★ 5/5
TrustpilotPhillip Dunn
10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.
Anna · 13 March 2024
Agent replied · 22 October 2024
Dear Anna,Thank you for kind words, it has been a pleasure to look after your property and I wish you well for the future.Phillip
★★★★★ 5/5
TrustpilotVinnie from Renewals
Vinnie has been very helpful in my recent renewal with tenant . She has provided very up to date market info and also get a good renewal terms for me . Good work Vinnie . Tks a lot
Edward · 29 May 2024
Agent replied · 22 October 2024
Dear Edward,Thank you for the lovely review.It has been a pleasure to assist you in your renewal.All the best.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotAva Ho , property manager review
Ava Ho is our property manager. Since she came on board, we get excellent service and she always follows up on issues diligently .
CL · 9 May 2026
Agent replied · 25 May 2026
Hi Ms Poon
Thank you very much. I am always happy to assist.
Best regards,
Ava
★★★★★ 5/5
GoogleBest in class in Fulham. Couldn’t have engaged a better agent. Through a very challenging market, KF tirelessly worked to get our house sold. Jo spearheaded our sale and couldn’t have been more engaged and proactive - doing what was needed …
Thomas · 10 December 2025
Agent replied · 12 January 2026
Thank you Thomas and Leslie, so pleased that Jo got this one over the line for you. It was a pleasure working with you both and we loved having a few laughs along the way. If you're ever stopping by Fulham again then do pop in to say Hi! … More
★★★★★ 5/5
TrustpilotDaniel Lloyd has been our property…
Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf
Anna · 28 March 2024
Agent replied · 22 October 2024
Thanks, you so much Anna for the review. I look forward to working with you throughout the duration of your tenancy. Fingers crossed all the repairs are now completed. All the best Dan
★★★★★ 5/5
TrustpilotExcellent service
Having moved several times in the last few years, this is the first time that we have used Knight Frank to help us find a rental property. In comparison to every other rental agent this has been by far our best experience. Katie (Shaw) has helped us every step of the way. Due to personal circumstances there has been rather a lot of extra administration required but Katie has helped this go smoothly. We are so excited to be moving into our new home next week and we are very grateful that Knight Frank has been such an easy company to work with.
JJ2014 · 5 September 2024
Agent replied · 22 October 2024
Dear Jemima,Thank you very much for such lovely feedback, I’ve really enjoyed working with you and I am so pleased I was able to help you find your new home. Good luck with the move!Best wishes,Katie
★★★★★ 5/5
TrustpilotGreat support for overseas landlord
My building manager is responsive and follow thru with requests. I really appreciate that given I am an overseas landlord. I can be assured my property is being taken care of.
Anon · 13 March 2026
Agent replied · 22 October 2024
Thank you for your kind review. It was a pleasure assisting you.
Knight Frank
★★★★★ 5/5
TrustpilotElla Kae has been a huge help as our…
Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.
Zak · 22 October 2024
Agent replied · 22 December 2024
Thank you so much for your lovely feedback! It has been a pleasure working with you, and I’m glad I’ve been able to help as your property manager. I’m delighted to hear that your experience with our team has been positive so far, and I look forward to continuing to assist you.Ella
★★★★★ 4/5
TrustpilotCatrin Baker has been excellent…
Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.
Rob · 21 October 2024
Agent replied · 22 December 2024
Dear RobThank you for your review. It was a pleasure to be able to resolve the leak for you with as little disruption to the tenants as possible.Kind regardsCatrin
★★★★★ 5/5
TrustpilotOlly Hayden was fantastic from start to…
Olly Hayden was fantastic from start to finish, viewing arranged quickly, very communicative and kept me in the loop at all times - he couldn’t have done more in helping me to secure a beautiful property.
RD · 26 June 2024
Agent replied · 22 October 2024
Thank you for your lovely review. It was a pleasure working with you and should you require any assistance in the future, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotWe had a pleasant experience working…
We had a pleasant experience working with Ms Sophie Alexander of Knight Frank. We went to her with our requirements and she created an extensive list for us to review and was accommodating in arranging viewings at short notice. We flew down for a week to settle our housing ahead of our move and she made efficient use of our time. She even went above and beyond by shortlisting places outside of her domain. Would highly recommend using her for your rental needs.
Timothy · 2 September 2024
Agent replied · 22 October 2024
Hi Timothy,Thank you so much for your kind message, I wish you and Marissa all the best in future with your big move to London!Best wishes,Sophie
★★★★★ 5/5
TrustpilotRent renewal
Knight Frank and in my case Scott Eddy was very responsive to my queries. We closed the renewal in a timely manner with no issues.
Cagatay · 16 December 2024
Agent replied · 22 December 2024
Hello Cagatay,Thank you so much for your kind review, I do appreciate it. It is a pleasure working with you.Happy Holidays and I wish you a prosperous 2025. Best regards, Scott
★★★★★ 5/5
TrustpilotGreat service from start to finish!
Great service from start to finish, thank you team! And thank you Jamie for your speedy replies and always being on hand to answer my queries!
Samantha · 30 November 2024
Agent replied · 22 December 2024
Thanks kindly Sam, It is always a pleasure to work with you! Feel free to reach out at any time. All the best, Jamie
★★★★★ 5/5
TrustpilotMy property manager
My property manager, Ms Jocelyn Zhang, has been super responsive and attentive to my concerns in particular about utility bill payments and check out procedures. She is experienced and skillful in handling tenants.We are very pleased with her professional service and work ethic! Thank you Jocelyn!
Jacqueline · 30 November 2023
Agent replied · 22 October 2024
Dear Jacqueline,Thank you for your kind words; it is a pleasure to manage your property. I will continue to provide the same service. If you have any queries, please do not hesitate to contact me. Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotVery attentive and efficient service
Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend
Mónica · 28 August 2024
Agent replied · 22 October 2024
Dear MonicaThank you for your kind words and your phone call. I truly appreciate it and it has been lovely working with you on this renewal as well. Kind regardsBrigette
★★★★★ 5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
Michal · 7 October 2026
★★★★★ 5/5
TrustpilotAbsolutely nothing but praise for…
Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!
Mr · 12 March 2024
Agent replied · 22 October 2024
Thank you Mr Sandhu! I wish you much happiness in your lovely new home.
★★★★★ 5/5
TrustpilotGreat service
Great service, efficient communication and speedy resolution. Many thanks to Rishi for the quick turnaround on a Friday afternoon and we really appreciated the promptness and professionalism of Walid and team who put all the paperwork together in a matter of days. Job well done!
Ciprian · 15 December 2023
Agent replied · 22 October 2024
Thank you Ciprian. It was a pleasure assisting you. Walid
★★★★★ 5/5
GoogleRiccardo was excellent. He kept our transaction together all the way through to the end. No doubt a relief for both sides. Thank you and well done. To be recommended.
Tom · 24 September 2024
Agent replied · 25 October 2024
Dear Tom,
It has been a pleasure working with both you and Charlotte on the sale of your property in Fulham. I wish you both all the best moving forward and should you … More
★★★★★ 5/5
TrustpilotI had an amazing rental experience with…
I had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.
William · 22 August 2024
Agent replied · 22 October 2024
Thank you William for such a thoughtful review. We are incredibly grateful that you took the time out to leave us a 5-star review and are glad that everything worked out well in the end. We will share this with the team to let them know to keep up the amazing work.
★★★★★ 5/5
GoogleA huge thank you to Luke for all help and efforts in the process of selling our flat. We couldn't be happier to have the sale completed. Luke was a pleasure to work with, making us feel at ease whilst also pushing things along. Thanks to Dylan too for everything. Now time to celebrate! Jess Padgham & Harry Hembrow
Jessi · 26 October 2022
Agent replied · 25 October 2024
Thank you do much for your kind words Jess & Harry! It was a pleasure working with you and it was great to be part of your move, wishing you all the best in your new home.
★★★★★ 5/5
GoogleI would like to personally thank Younis from the Fulham Lettings Office for going above and beyond to ensure I secured my first choice property in a very competitive market. He was highly professional throughout, kept me informed where necessary and responded promptly to any questions or quiries I had. Couldn’t recommend him and the KF team enough. Amelia.
Amelia · 26 October 2022
Agent replied · 25 October 2024
Thank you for your kind words Amelia. It was a pleasure working with you and I wish you all the best in your new home.
★★★★★ 5/5
TrustpilotOur experience with Knight Frank has…
Our experience with Knight Frank has been very positive. We have had a lot of contact with our property manager Yemi during the first few weeks of living in the new property. He has been extremely timely in responding and liaising with our landlord efficiently. It has been a pleasure to have him as our property manager and we feel much more at ease knowing we have someone like Yemi looking after the property and ready to solve any issues that may come up.
Maja · 20 August 2024
Agent replied · 22 October 2024
Thank you so much for your kind words and thoughtful feedback. I'm truly pleased to hear that your experience with Knight Frank, and with me as your property manager, has been so positive. It’s been a pleasure working with you and ensuring your move-in process was as smooth as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
