Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFailings by KFH
Feedback from my Review on here was from KFH: Thank you for sharing your experience with us. We apologise for the lack of clarity regarding the renewal terms and understand how disappointing this must have been. We strive for reliable and supportive service, and your feedback highlights areas where we can improve. Please feel free to reach out to us directly to discuss this further.
Why don’t you call me?? I’m happy to discuss your attrocious service. You haven’t even provided a name of someone to speak to. You really read g other reviews do not care about customers.
Sunil · 17 April 2026
★★★★★ 5/5
TrustpilotBrilliant experience
I’ve had a brilliant experience for the last 4 years. Andree wood has been so helpful with anything that needs to be done, and is so prompt in doing it!! Cannot fault her!! Amazing. Please never leave the best there is!! Thanks lovely x
Jo · 15 May 2026
Agent replied · 12 October 2026
Thank you for sharing your wonderful experience, Jo. We are thrilled to hear that Andree has been so supportive and prompt in assisting you. Our goal is to provide reliable and quality service, and it's gratifying to know we've achieved that for you.
★★★★★ 5/5
GoogleRicardo has been super I’d really recommend going to him for all your enquiries!
Tabitha · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your lovely feedback! We're delighted to hear that Ricardo has been so helpful. If you need anything further, please don’t hesitate to get in touch!
★★★★★ 1/5
TrustpilotI began renting a flat with Draker and…
I began renting a flat with Draker and was impressed by their quick responses. However since the merger with KFH I have been very frustrated. They are quick to take their fee and slow to provide service.
Waiting nearly two months for KFH to address a matter of reference checking is wholly unacceptable and demonstrates a lack of professionalism.
I would suggest thinking twice before using this firm
Chris · 6 July 2026
★★★★★ 1/5
TrustpilotBought a property from KFH Battersea
Bought a property from KFH Battersea. Only a selection of keys were provided by the office once completion was confirmed. One key was missing and I had to purchase this key for £15 from the buildings reception area.
I messaged the agent who confirmed the error also acknowledging not all of the keys had been given when I visited the office.
Asked for a refund of £15 due to their error. They refused to give me a refund. What ever happened to customer service!! I will never use this agency again. Extremely disappointed!
Pam · 7 April 2026
★★★★★ 5/5
TrustpilotGreat service, highly recommend
I sold my apartment through KFH. It was a really positive experience. I had tenants in the apartment and they worked with them for viewings taking a lot of the stress out of it. Throughout the process, Jayden Salih, our agent was fantastic, he was very good at proactively engaging and where we weren’t getting responses from the buyer’s solicitor he followed up with the buyer to minimise delays. Massive thank you to Jayden for taking a lot of the stress out of the process. Really recommend.
Deirdre · 11 November 2024
★★★★★ 1/5
GoogleDrakers has been consistently unprofessional throughout my tenancy. Communication has been virtually non-existent. As a house we have had to constantly chase them for updates and basic responses. Issues were often ignored or passed around with no one taking responsibility. I would not recommend Drakers to anyone for their property management services.
Sam · 10 October 2025
★★★★★ 5/5
GoogleI had a fantastic experience with Luisa at KFH. From start to finish, she was professional, efficient, and incredibly helpful. Luisa made the entire letting process smooth and stress-free, always keeping me informed and responding quickly to any queries. Highly recommend her for anyone looking for a reliable and personable letting agent.
Rhys · 10 October 2025
★★★★★ 5/5
TrustpilotGreat service from Sawan Shah
We had an excellent experience with Sawan Shah as our mortgage broker. They were incredibly helpful from start to finish, always responsive to emails and calls, and kept us in the loop throughout the entire process. Sawan made sure we understood each step, explained all our options, and ultimately found us a fantastic deal that suited our needs perfectly. We felt well-supported and confident thanks to their expertise and dedication. Highly recommend Sawan for anyone looking for a knowledgeable, reliable, and efficient mortgage broker!
Lanya · 4 November 2024
★★★★★ 1/5
TrustpilotDishonest Staff
We were lied to by a member of staff who told us that the solicitor she recommended was working on all of the new build properties in the development we were buying in. Using a recommended solicitor results in income for KFH. The solicitor was not instructed on any of the properties in the development. When we raised this the member of staff she was defensive and unprofessional. Despite raising a complaint the issue of them profiting from us using the recommended solicitor was avoided. We’ve been told that she didn’t intentionally mislead us. She either told a blatant lie or didn’t fact check the advice she gave. Either is a major concern and we believe that it was a lie. It’s a shame that our experience with this one person was so bad, as on the whole, considering that you’re dealing with estate agents Finan didn’t do too bad a job.
Tara · 27 October 2024
★★★★★ 1/5
TrustpilotKFH Block Management incompetence
KFH Block Management:We are a block of 18 flats (in KT8) and we were mis-managed by KFH for many years. The start of the change came when we established our own Residents Association in late 2019. This enabled us to really understand where and how our Service Charge funds were being spent. And we found it was not being spent well. In the first 6 months of exercising our rights to inspect the accounts (and the decisions that under-pinned those accounts): we saved almost £12k; a significant proportion of our total Service Charge funds of c£53k pa.Upon further investigation we found clear negligence and incompetence. Firstly, two cleaning contractors had been awarded contracts containing the exact same scope of work. This had been the case for 6 years. Secondly, over £11k was spent without the mandatory Section 20 consultation taking place; and if the the Leaseholders had been consulted these works would not have gone ahead. These issues were escalated within KFH but even after conversation with the Managing Director of the Block Management division no liability was accepted on behalf of KFH for either of these issues. Fortunately the First Tier Tribunal found differently and a liability of around £23k was found in favour of us, the Leaseholders. KFH were then immediately dismissed by the Landlord and we selected the replacement Managing Agent.My advice re KFH: if you are a relatively small block, they are completely unable to deal with you in a fair way; eg you will get their preferred contractors. That is for their benefit, not yours. We have proven that contractors who are local to us can deliver (equal or better) service much more economically than anybody KFH selects. So: if you are a small block: stay away from KFH. If you are larger, I cannot comment. I leave that to you to investigate and make your own decision
Gerry · 25 October 2024
★★★★★ 5/5
Trustpilot“I am absolutely delighted to recommend…
“I am absolutely delighted to recommend Kinleigh Folkard & Hayward Chiswick Estate Agents to anyone who requires their services. Having previously worked with many other Estate Agents in my location over a number of years I can honestly say the team at KFH in Chiswick were beyond First Class, Liam, Craig, Charlotte and team always exuded professional excellence when dealing with me, but most importantly they were always kind, considerate and understanding throughout my journey with them, they basically held my hand and guided me through the whole process, for which I will always be grateful to them. I cannot recommend Kinleigh Folkard & Hayward in Chiswick highly enough, I would always use them again.”
Fabian · 23 October 2024
★★★★★ 5/5
TrustpilotEmma and Heather were an amazing team…
Emma and Heather were an amazing team and really helped us with any questions and concerns. A real perfect team and knowing they’ll be ready to help with and questions we have a long the way is very reassuring.
Matt · 28 January 2026
★★★★★ 5/5
TrustpilotAndree is always very prompt and is…
Andree is always very prompt and is good about replying and keeping me informed with property management issues
Steve · 9 July 2026
★★★★★ 4/5
TrustpilotFirst time using KFH
First time using an agent to let out our property and KFH secured a tenant within 1 week.Initially they claimed they have asked 200 people on their books and felt the asking price was high. We stuck with it as we felt we just need the right people. Fortunately Edmund found us the perfect tenant after the first (and only) viewing. There were some minor issues with the listing details, we felt some staff did not have the attention to detail but they were quick to rectify. We were particularly pleased with Edmund, he was professional, responsive and had a can do attitude. Thank you for your help.
Jen · 21 October 2024
★★★★★ 2/5
TrustpilotOverall I felt like KFH dropped the…
Overall I felt like KFH dropped the ball on our purchase. The person handling it left half way through and they failed to tell us. Secondly Daniel Webster is pretty rude to females on the phone and doesn’t let you get a word in edgeways. Amir sat there in a time of crisis and wasn’t helpful, he didn’t go above and beyond to help. I gave 2 stars because some of what happened wasn’t their fault but rudeness from Daniel really let them down here. He chased us to hurry on exchange and then they failed to make it happen on the Friday that we were ready.
Customer · 1 October 2024
★★★★★ 5/5
TrustpilotBest mortgage consultant: Sawan Shah
We were lucky enough to work with Sawan as our mortgage broker in Muswell Hill, who was fantastic throughout the whole process. As first-time buyers, we had a lot to learn but Sawan was so helpful, informative, and patient while negotiating highly competitive deals for us. He was also so friendly, which made things even better, and always happy to hop on the phone if needed for any last-minute questions. I’d highly recommend Sawan to anyone looking for a trusted mortgage advisor. Big thanks to Sharon as well for being so proactive managing everything after we received our mortgage offer, keeping all timelines on track.
Izzy · 30 September 2024
★★★★★ 5/5
TrustpilotSawan Shah mortgage advisor Muswell Hill
Our house purchase would not have been possible without the invaluable advice and assistance from our mortgage advisor, Sawan Shah. We were first time buyers and at every step of the process he was incredibly helpful and patient, always only a phone call away if we ever needed him. I would highly recommend Sawan to anyone looking for a mortgage advisor.I should also mention Sharon and Ravi, who were also very helpful throughout the entire process, with chasing up solicitors and helping us find the best insurance.
Ben · 30 September 2024
★★★★★ 5/5
TrustpilotPardeep Chahal excellent Mortgage Consultant
I recently had the pleasure of working with Pardeep Chahal as my mortgage consultant, and I cannot recommend him highly enough! From our very first meeting, he made the entire process feel seamless and stress-free. One of the standout qualities of Pardeep is his availability. No matter the time of day, he was always just a phone call or text away, ready to answer any questions we had. Throughout the process, Pardeep was professional, knowledgeable, and genuinely invested in finding the best mortgage solution for us. He took the time to explain every step clearly, ensuring we felt confident in our decisions. If you’re looking for a dedicated and responsive mortgage broker, look no further than Pardeep. He truly goes above and beyond for his clients, and I’m so grateful for his guidance and support!
Antonio · 28 September 2024
★★★★★ 5/5
TrustpilotExcellent service from my initial…
Excellent service from my initial contact with the manager Stuart Banham, through to the various negotiators I dealt with at the Muswell Hill branch, but in particular Charlotte (Lottie) Smith, who mostly dealt with my transaction, she was always very helpful and available, a pleasure to deal with. I received a professional service with regular updates - I was particularly happy with the weekly calls to go through the activity on my flat for the previous week. My calls were answered promptly and call backs were made if the person was unavailable when I called. Everyone I dealt with at the MH office was polite, professional and friendly. Based on my experience I would have no hesitation in recommending KFH, and would certainly use them in the future.
Kathy · 27 September 2024
★★★★★ 5/5
TrustpilotHad a great experience with KFH…
Had a great experience with KFH Wimbledon. Linda, Jimmy, and the rest of the team made for a very smooth purchase. Linda was especially flexible and helpful, especially when we wanted to see the house we liked for a 2nd time on the same day! Would recommend
F.A · 2 November 2025
★★★★★ 5/5
TrustpilotSpecial mention to Oliver for his…
Special mention to Oliver for his excellent work and committment.
Juan · 20 August 2026
★★★★★ 1/5
TrustpilotVery disappointed again
Very disappointed again. As soon you sign the contract with them they don’t care about you much. Really disappointed.
The first years were better, especially the first year but as longer you stay with them they care less and less and less about their customers.
Monika · 31 March 2026
Agent replied · 25 May 2026
Hi Monika, I sincerely apologize for your disappointment with our service. We strive to make sure our customer service is excellent, and your feedback shows us where we need to improve. Thank you for sharing your experience, and I encourage you to reach out directly to the office you were in contact with so we can discuss this matter further.
★★★★★ 5/5
TrustpilotGreat service
Kevin Hurley acted as my mortgage broker, and did a fantastic job - always full of great advice, and explained everything / my options very clearly to me, making the whole process very easy for me. He was very responsive to any questions I had, and was proactively looking for the best rates for me (sometimes even when I hadn't requested) - he was certainly going above and beyond what I would have expected. Would recommend Kevin to anyone!Heather Froment Jones supported with operations during the whole process, and ensured everything ran smoothly, corresponding with the sellers agents, making my life a lot easier.Overall, great service!
Chris · 12 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
