Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,023 reviews across 2 platforms
825-827 Fulham Road, London, SW6 5HG, Hammersmith and Fulham, SW6 5HG
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 825-827 Fulham Road, is rated 4.4 out of 5 across 2,023 reviews on two platforms, including 269 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient, straightforward and very nice staff.
Very efficient and responsive service. The team at the Clerkenwell office, especially Sunny, were nice, straightforward and answered emails and phone calls immediately. Our purchase went very smoothly - completion within just over a month.
5/5
TrustpilotFirst class service in arranging mortgage
We had a very good exerience with KFH. Fred and Sharon have provided us with first class service in arranging our mortage. They are very helpful and professional. Thank you Fred and Sharon.
5/5
TrustpilotWell I found the staff is honest and…
Well I found the staff is honest and hard working specially Jay, Dorota and of course Keith. I am glad that I am in capable hands and they are enthusiastic. When ever and what ever the information or advise I needed they were ready to assist me. It’s a wonderful team with boss JAY. Well done guys and thank you so much for your support and cooperation 👍
2/5
TrustpilotStrong start…downhill from there
We recently sold our flat through a combination of KFH’s Sydenham and Crystal Palace branches. Whilst they did sell our flat quickly, which is of course a positive outcome, the experience we had was far from ideal. The initial listing process and the arrangement of viewings was very smooth and faultless, but the journey from accepting an offer to completion saw a marked drop in communication, culminating in us being told we had 10 days (including two weekends) to complete, or our buyer would withdraw, as they had a firm deadline due to their tenancy ending. Whilst we fully accept this scenario can happen, it appears that our agent at KFH was aware of this potential requirement in the timeline, and either failed to follow up and confirm this, or did so and failed to relay this to us - and this despite our asking for confirmation before the demand came. All this culminated in us having to place all our possessions in storage for three weeks, and having to arrange to stay in a combination of family hospitality, and a costly short term rental, until our final property was ready for completion. Overall, KFH got the job done of selling our property, but the poor communication and organisation has left a very bad feeling, and we would not consider using them again or recommending them to others.
5/5
TrustpilotVery professional
Very professional, friendly and very helpful in every aspect. They have been in touch with me and updated me all the time during the sale.Thanks KFH and thanks Stephen.
1/5
TrustpilotAvoid …
Complete let down throughout the whole sale process. Now the market is down and it’s a buyers market they take the buyer’s side and try to convince the seller to decrease asking price further and further just to get their listings sold quickly, but not to achieve the best price by actually selling it for you. All they do is open the front door, no active selling happening. I regret not going with jdm as they sold our neighbour’s house for £25k more, at the same time. Also, their assistant manager got very rude in the end and was completely unwilling to work with us to achieve the least financial loss we suffered due to an unreliable buyer who wasn’t vetted properly by KFH before we accepted the offer.
5/5
TrustpilotWe dealt with Ottavia from the Raynes…
We dealt with Ottavia from the Raynes Park office. She was extremely helpful and knowledgable. She has been a huge help post tenancy agreement as well sorting out any questions or issues we’ve had.
5/5
TrustpilotProfessional
Professional, hardworking, great advice and makes his clients feel very well looked after - highly recommend Pardeep.
5/5
GoogleIn my arduous search of apartment I have been lucky enough to be attended with a lot of patience, efficiency and professionalism by Renee, always aware of my requirements, besides her sweet character that makes the whole process easier. It has been very pleasing to have her help, since in other occasions I have had very bad experiences in other agencies. Thanks Renee
5/5
GoogleMegan was super helpful and always kept us updated with new properties when searching for a flat. Thank you!!
5/5
TrustpilotGreat reliable team at KFH always available to help and advise
I've been with KFH for the best part 8 years now and am very pleased with their level of service, help and support over this time. Yes, there have been times of stress and conflict when getting new tenants in and out which is has all been part of the process. Thanks to KFH and it's staff, all issues get resolved and the renting process gets on the way.A nice friendly team who have always been available to help and advise.Thank you everyone at KFH!Kind Regards
5/5
TrustpilotKFH were brilliant In all aspects from…
KFH were brilliant In all aspects from market appraisal to sale with an executors sale. They never lost enthusiasm or their professionalism. The best property agent I've ever used. Thank you Sebastien, Oliver, Liam and Beyzan
4/5
TrustpilotLucas was very good in getting the…
Lucas was very good in getting the mortgage application submitted in as little time as possible and securing the rate i required.
5/5
GoogleMy fiancé and I have sold two house through KFH within a few months of each other. Sarah Thomas in Fulham is an exceptional agent. She was always extremely polite, courteous and willing to go the extra mile, Sarah was the one person who we had total faith in selling both our properties, so thank you. We have no hesitation in recommending Sarah to anyone!
5/5
GoogleSam was super helpful in finding our perfect rental. She was very communicative and organised. The whole experience was easy and we were kept up to date from start to finish. Thanks again, Sam!
5/5
GoogleDuncan was brilliant throughout the whole process and was on hand to help with any queries we had. Totally restored our faith in estate agents following some awful experiences with another agent. Highly recommend!
5/5
TrustpilotYinka is a great team worker with both…
Yinka is a great team worker with both buyers and sellers. I would recommend him to all
5/5
TrustpilotI strongly recommend KFH Muswell Hill…
I strongly recommend KFH Muswell Hill Branch, great service, high professionalism. Many thanks to Miss Eliza Mustata for supervising all aspects of the contract, creation, approval, and reviewing contract, keeping track of all legal requirements.
5/5
TrustpilotVery helpful and professional
I've had very mixed experience with previous agents until Mohammed Ahmed the new sales director started at the Lee office. He is always giving constructive feedback and makes you feel that he has your best interest at heart. What I appreciate the most is that he always provide a solution, whatever the situation,in a very professional and respectful manner. I would highly recommend him!
5/5
TrustpilotDelighted by the service provided by…
Delighted by the service provided by Siobhan and her team. They were highly efficient and responsive and we have no hesitation in recommending them to others.
5/5
TrustpilotAudrey was fantastic!
Audrey was fantastic!! She understood our needs from the first moment and guided us through the whole process. The rental process was smooth and fast. Thank you Audrey for your help and the amazing experience.
1/5
TrustpilotKFH would put me on multiple viewings…
KFH would put me on multiple viewings back to back with other buyers so the whole process in the lead up to offering felt cold and badly managed. They never listened to the brief only your ‘best offer’. The priority is not to find the right place for you as an individual, just a generic estate agent experience. Once I found somewhere, the negotiation skills to get me a decent offer were limited. I offered on a place I reallywanted and they failed to tell me the property had rising and saturated mould and damp from the floors and ceilings including other structural issues which I only found out after spending £2,000. As a result, I had to pull out and then within seconds of pulling out they sent me the sales memo for the flat with a £15,000 reduction. I am appalled by the level of customer care and would not recommend the Balham office. They could not care less about your process.
5/5
TrustpilotGreat service!
Great service!The staff at KFH and especially Haydar were very helpful for us to find our new home. Haydar guided us through the letting process and was always responsive to our enquiries and requests. Would definitely recommend them.
5/5
TrustpilotSohaila
My partner and I had a fantastic experience with KFH! Ottavia was so helpful and went above and beyond with our search. She made everything so easy and stress free and was professional throughout. Can't recommend the team enough!
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