Kinleigh Folkard & Hayward Fulham and Parsons Green Sales reviews in Hammersmith and Fulham

★★★★★ 4/5

Trustpilot

We had some issues at the start. But

We had some issues with our tenancy before and when we first got our property which caused alot of things to be very stressful due to our letting agent but once we were passed on to our property manager, Nick Di Palma things went much more smoothly. He has been a huge help with any issues we have raised so far and has fought for us on a few occasions I believe if he continues to be our property manager he will make us truly love living here with kfh.

Stephen · 4 September 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

Under KFH’s management, prolonged water ingress caused damp and mould so serious that the council’s Environmental Health team had to serve a statutory notice because necessary works had not been completed. Despite that intervention, remedial works remained outstanding when our tenancy ended. We also endured approximately eight months without a properly functioning shower and a separate roof leak that persisted for around 235 days. This was not one unfortunate delay, but a sustained failure to manage serious defects effectively. Based on our fully documented experience, I strongly warn tenants and landlords against entrusting a property to KFH. If zero stars were possible, that is what I would give. Avoid at all costs.

J · 29 August 2026

★★★★★ 5/5

Google

Ricardo has been amazing in helping us find an incredible home to rent! He has been so professional, helpful and constantly kept us updated throughout the process! I would highly recommend Ricardo!

Olivia · 16 December 2025

★★★★★ 5/5

Google

Ricardo replied to my messages promptly. He processed my rental recommendation efficiently. I have lived in the property he recommended for one year, and the agency also helped maintain everything smoothly. I would highly recommend him to anyone looking for a flat.

Jiayi · 26 September 2026

★★★★★ 5/5

Google

We were looking for a flat and Ricardo was very helpful and prompt! He responded to all our questions quickly and made the process less daunting.

Maxxie · 26 September 2026

★★★★★ 1/5

Trustpilot

Poor staff experience

We experienced unacceptably poor service regarding our change of sharer request. Despite providing two months' notice, the change was delayed by an additional 6, 7 weeks. Throughout this period, our numerous phone calls and emails went completely ignored, and staff were consistently unable to assist us. Furthermore, we visited the branch multiple times during posted business hours, only to find it closed. This complete lack of communication and competence caused us significant unnecessary stress. Given this experience, I am extremely dissatisfied with this branch and would strongly avoid using their services again.

London · 10 August 2026

★★★★★ 5/5

Google

I had a great experience working with India Klein from KFH from start to finish. She was consistently responsive, proactive, and genuinely invested in making the process as smooth as possible. What really stood out was her support beyond the sale itself, helping me find the right insurance for renovations, which made a real difference. Professional, reliable, and easy to work with.

Maria · 10 May 2026

★★★★★ 5/5

Trustpilot

Used KFH mortgage brokers when…

Used KFH mortgage brokers when purchasing a flat. Emma Marsden and Heather Jones were absolutely amazing, Emma was soo incredibly supportive throughout the process, going above and beyond and at the end of the process Heather was constantly checking in with me to know where we were at within the process. Will be recommending them to everyone I know who is looking to purchase a property.

Bethany · 9 November 2025

★★★★★ 5/5

Trustpilot

Thanks to the team at KFH

Thanks to Harry and team at KFH for the professional assistance in renting my property. Harry was excellent, kept me informed throughout the letting process. I was satisfied with the service provided.

Terry · 1 August 2026

★★★★★ 1/5

Trustpilot

Terrible experience with Tim Beattie in…

Terrible experience with Tim Beattie in West Dulwich. Do not sell your home with him. There was a lack of communication, he doesn’t listen, he doesn’t answer calls, and he is simply ill-mannered. I do not recommend him and pity the team working under him.

Anonymous · 25 April 2026

★★★★★ 5/5

Google

Ricardo was amazing at helping me secure my new home. Whenever I had questions he responded promptly and never left me waiting. He has been such a huge help and his great energy, friendliness and huge efforts never went unnoticed!

Ilselena · 24 August 2025

★★★★★ 5/5

Trustpilot

Great service

Maria Sanchez has been absolutely amazing to my property manager. Professional, kind and extremely responsive.

Marco · 2 April 2026

★★★★★ 1/5

Trustpilot

We've been waiting close 5/6 months for…

We've been waiting close 5/6 months for a basic tenancy changeover - with other estate agents this would take us 2 weeks in London. For some of this time they just stopped replying to basic emails asking about it. They only started responding to us once the outgoing flatmate threatened to go to the ombudsman. They tried to evict us in May before the laws changed, and gave me about 2 working days to fix the HMO licence issue for this. (We had failed an HMO licence check maybe 5 months prior to that. - It was a fixable issue that the HMO didn't seem to be too worried about, so I am not sure why they decided to only work on this a couple of days before the laws changed, which gave us very little time to fix the issue at hand and meant we were close to being evicted. I'm also not sure why they hadn't decided to 'protect' our landlord when we initially failed the check which was the reason given to us for their actions? They also didn't explain it to our landlord particularly well, and we're lucky we know them well and could discuss it ourselves.) They often don't turn up for fire and safety inspections and sometimes when they have done they don't know what they are looking for. - We have a simple process so it's easy to check. They have a high changeover of staff. One staff member made up a law, I believe, which was kind of understandable but a bit weird. They outsource everything to other companies that don't make sense and sometimes need additional charges from us - it's not much but annoying given how slow and incompetent they are. All the companies they outsource to don't work. Especially goodlord. Do not listen to them when they say goodlord are easy to get hold of and easy to use. Goodlord require a serious amount of unnecessary and invasive information and we believe are likely selling data because it just does not make sense. Also everything they do is AI. For previous tenancy changeovers my flatmate had to go in and physically shout at KFH to get something started, which is not particularly usual behaviour for that flatmate and I think they had to do that twice. We managed to move a flatmate in once because we were told that everything was complete, for them then to ask for references about three weeks later. We are not protected by the housing rights act, but got written protections from a property manager about payments due to this concern (who we think left shortly after). They were very happy to try and forget that we had this in writing, and made us consistently bring it up whenever we had a change in sharer as they try and charge us serious money because we're not protected by the law. I believe my landlord also had to ask them about the fees they were charging them because they became a bit ridiculous.

Xx · 20 July 2026

★★★★★ 5/5

Trustpilot

These guys always go the extra mile

These guys always go the extra mile, and offer a really phenomenal service, I feel really well looked after by the property manager Auriel and she always communicates promptly, professionally, and has the loveliest energy. It actually brightens up my day. Cant recommend highly enough.

M · 6 August 2026

★★★★★ 5/5

Trustpilot

Linda was Fantastic

Linda was personable, trustworthy and knowledgeable. We built up a fantastic rapport and she was always quick to respond. Would recommend. Would use again.

Alfie · 2 September 2026

★★★★★ 5/5

Trustpilot

Property Manager Nick

Property manager Nick at KFH Wimbledon has been amazing. We’ve had various maintenance issues that haven’t been simple to resolve, and Nick’s the first person in the world of renting that we actually feel cares and that we can rely on. Cheers Nick!

Aaron · 21 April 2026

★★★★★ 5/5

Trustpilot

Lily has been great

Lily has been great: speedy, attentive and very diligent. A great service

Feisal · 30 March 2026

★★★★★ 1/5

Google

Agent Ben Spanton completely lied to us just to get the deal signed, said the landlord didn’t live in the property and only came by every few months. In reality, the landlord lives there full-time, constantly showing up and harassing us. When we tried to leave because of this, Ben still allowed the landlord to keep our deposit, even though we didn’t spend a single night there. Totally dishonest and unprofessional. Avoid at all costs.

Amanda · 16 November 2025

★★★★★ 5/5

Trustpilot

Maria Sanchez has been excellent

Maria Sanchez has been excellent: very responsive and takes ownership.

An · 2 April 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish…

Amazing experience from start to finish - thank you for all your support. So excited to move in! Thank you Melissa and team!

Radhika · 30 July 2026

★★★★★ 5/5

Trustpilot

KFH Beckenham/Jesse Jacobs

I would like to say thank you to Jesse Jacobs at KFH Beckenham for all his support through out the whole process of renting the property very quickly. He was very helpful and straightforward. He was able to fulfill our needs with a good result. Thank you Jesse. Kind regards from Stella N.

Stella · 8 November 2025

★★★★★ 5/5

Google

I recently rented a flat with my girlfriend through KFH and had a great experience from start to finish. Jatan was incredibly helpful throughout the whole process. He was professional, responsive, and made everything feel smooth and straightforward. It really made a difference having someone so reliable and easy to work with, especially during a stressful process. Would definitely recommend both KFH and Jatan if you're looking to rent in the area.

Elliot · 10 April 2025

★★★★★ 4/5

Trustpilot

Good. And not so good.

So, I’ve hesitated to review as overall the sales people seemed good and committed and my property sold quite quickly for not too far below asking. However, there were some mistakes along the way I should mention. The sales team told me that, strangely and very unusually, they had had hardly any response from the internet launch and all the views they conducted were clients they already had. That made me feel bad. Then, once the property was under offer the local council queried the fact that the estate agents had advertised the flat as ground floor instead of first floor. This would have put buyers off, it being an ex council properly on an urban estate. Also as a ground floor you might expect a garden or terrace which it did not have. Would I have achieved asking if they hadn’t been so careless? I don’t know. The other strange thing was that when the offer was made the agent phoned saying he had “very good news”. But it was a £24,000 below asking! Good news? The same people later bought the flat for £7,000 below asking so I’m glad I didn’t take his advice to accept the first “good news” offer.

Liz · 21 December 2024

★★★★★ 1/5

Trustpilot

Terrible experience renting

They told me on the day I collected my keys that the toilet was broken (which they knew about the week before) and suggested "maybe there's a local gym or something I could use in the meantime". There was a ton of issues I had to raise when moving in, they were already aware of the majority of them, yet were incredibly slow at getting them resolved. It took 6 weeks to get my mailbox fixed (no access to post until then) and 7 weeks to fix my shower. Other issues remain outstanding. Communication is generally very poor, lack of urgency and the property manager is very blasé about dealing with tenant issues, regardless of how much they inconvenience you. Avoid if possible.

Mark · 21 December 2024