3/5
TrustpilotThey were ok
They were ok. Nothing above the bare minimum in service and tend to ignore questions/queries they don't want to answer. The contractors they use all seem to be more expensive than average for the area.
Trusted Agent profile · Hammersmith and Fulham
Kinleigh Folkard & Hayward Fulham and Chelsea Sales reviews in Hammersmith and Fulham
★★★★★
1,978 reviews across 3 platforms
29 Effie Road, London, SW6 1EN, Hammersmith and Fulham, SW6 1EN
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 29 Effie Road, is rated 4.4 out of 5 across 1,978 reviews on three platforms, including 241 Google reviews rated 4.9.
241
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1,720
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI’m pleased with the service I received…
I’m pleased with the service I received for my home purchase. Home buying process can be daunting, but their team was fantastic and knowledgeable every step of the way.
5/5
TrustpilotLottie from KFH is fantastic!
Had a fantastic experience with Lottie from KFH Muswell Hill. She made my buying experience as stress free as possible and was always available via email or phone to answer the many questions I had as a first time buyer. Highly recommend!
5/5
GoogleEriselda was amazing, was very nice doing this search with her, was a tough decision given the amazing choices she presented us.
5/5
TrustpilotPippa @Raynes Park branch was…
Pippa @Raynes Park branch was absolutely amazing, so patient, supportive and totally committed to helping us through the process of selling and buying, we can’t thank her enough!
5/5
TrustpilotI would just like to say what fantastic…
I would just like to say what fantastic service Lilly provided us when we were looking for our new home . Outstanding
4/5
TrustpilotManaging an overseas property is hassle free with KFH
We live overseas so good property management is very important for us. KFH are always very professional and proactive and make managing a property remotely a simple exercise and we couldn't be happier.
4/5
TrustpilotHumanity and professionalism
I have appreciated the humanity that Fred Wykes from Wimbledon Branch emanated while building the professional relationship with me as a client looking for a flat to rent. Highly appreciated and grateful for such a character trait.
1/5
TrustpilotUsed them as an estate agent and dealt…
Used them as an estate agent and dealt with them as tenants. They are pushy and ill informed estate agents, and inattentive and annoying as a management company. Avoid at all costs.
5/5
TrustpilotI really enjoyed a night of "binge…
I really enjoyed a night of "binge viewings" with Alice who was well informed and seemed to know an answer to any question re flats, area, market, etc. Very knowledgeable and a nice lady to deal with!
5/5
TrustpilotI have amazing service from jennil…
I have amazing service from jennil johnsonshe always informed us about how going through the process and is was very helpful many thanks!!
5/5
TrustpilotAarti Chohan at the Abbeville branch…
Aarti Chohan at the Abbeville branch worked tirelessly for me in what was a very long and complex sale. She was in constant communication thoughout and I have nothing but praise for her commitment and effort.
1/5
TrustpilotAnnoying that I can’t give 0 stars
Annoying that I can’t give 0 stars! The worst property management company I have ever come across, their prices are extortionate and we’re currently paying thousands of pounds a year for what feels like a Henry Hoover to visit once a week! Do not use this company for anything!
5/5
GoogleRichard was just incredibly helpful, and very pleasant to deal with during my move. Much appreciated, and well recommended. Thank you once again!
1/5
FacebookIt would be nice if KFH would actually get back to owners of their flats. No one seems to be replying back to emails or taking phone calls. What is going on KFH???
Agent replied · 22 February 2025
completely agree, they are now trying to hold me to ransom when i'm trying to source and fit heritage double glazing they say i must use their own contractor and supplier, and not an equivalent brand, of course their own supplier is much more expensive than other brand, shame, they could have had nice new windows on outside of block, for now i will not bother , so they are left with the old 1920s crittal ones, and they say its all about aesthetics ! loads of crap, all about using their nominated supplier, avoid kfh like the plague if you can, they are a big corporate rip off, who fleece their clients . shame on them .
3/5
TrustpilotI liked the initial sales pitch and the…
I liked the initial sales pitch and the help in negotiating the purchase. Assistance on the exchange and completion process was not as strong.
5/5
TrustpilotProfessional and proactive support
I moved responsibility for selling a property to KFH from another agent. Immediately, I was impressed by the professional and proactive approach to the job. Throughout the process, I was kept in touch and was offered sound advice. I was given the kind of support that is essential.
4/5
TrustpilotStaff at my branch in Queensway are…
Staff at my branch in Queensway are very helpful but the person responsible for maintenance who sits in some other office rarely responds to emails.
5/5
TrustpilotExcellent team
Excellent team. Communication was the best that I have ever experienced. I would firmly recommend kfh to anyone wishing to sell or buy in the future Thanks guys
4/5
TrustpilotAsking price achieved.
I chose to sell my property through Kinleigh Folkard and Hayward (KFH) based on phone contact and initial conversations. The Solicitors and Conveyencing Teams recommended by them were very supportive and knowledgeable. Importantly the asking price was achieved during a difficult market.
5/5
GoogleGreat effort from Sabhah and the rest of KFH Fulham and Chelsea to get the property I was renting sorted so quickly with such a short turnaround. Very helpful and efficient at a time when the market is so busy, and understood my need to move as soon as possible. Would definitely recommend
4/5
TrustpilotThe friendly team got us a strong price…
The friendly team got us a strong price and worked hard to find us our new home, which they did. They are not 5* as the conveyancing firm they recommended was terrible and the single most stressful part of the experience.
5/5
GoogleThomas Syms of KFH Fulham & Chelsea helped me with a flat purchase in Fulham in January 2020 and the service he has provided throughout has been second to none. I am relocating to the area from Birmingham and he has helped provide valuable local knowledge and on going support throughout the transaction and wouldn't hesitate to recommend him and the team at KFH generally!
5/5
TrustpilotKFH did a great job selling my flat at…
KFH did a great job selling my flat at a hard time in the market. They got lots of people through the door for viewings and Alice (Balham office) was really helpful in assisting me with the flat.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward Fulham and Chelsea Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
