Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,978 reviews across 3 platforms
29 Effie Road, London, SW6 1EN, Hammersmith and Fulham, SW6 1EN
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 29 Effie Road, is rated 4.4 out of 5 across 1,978 reviews on three platforms, including 241 Google reviews rated 4.9.
241
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1,720
Reviews on Trustpilot
Business-wide
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and professional
I've had very mixed experience with previous agents until Mohammed Ahmed the new sales director started at the Lee office. He is always giving constructive feedback and makes you feel that he has your best interest at heart. What I appreciate the most is that he always provide a solution, whatever the situation,in a very professional and respectful manner. I would highly recommend him!
5/5
TrustpilotYinka is a great team worker with both…
Yinka is a great team worker with both buyers and sellers. I would recommend him to all
5/5
TrustpilotDelighted by the service provided by…
Delighted by the service provided by Siobhan and her team. They were highly efficient and responsive and we have no hesitation in recommending them to others.
5/5
TrustpilotAudrey was fantastic!
Audrey was fantastic!! She understood our needs from the first moment and guided us through the whole process. The rental process was smooth and fast. Thank you Audrey for your help and the amazing experience.
5/5
TrustpilotGreat service!
Great service!The staff at KFH and especially Haydar were very helpful for us to find our new home. Haydar guided us through the letting process and was always responsive to our enquiries and requests. Would definitely recommend them.
5/5
TrustpilotSohaila
My partner and I had a fantastic experience with KFH! Ottavia was so helpful and went above and beyond with our search. She made everything so easy and stress free and was professional throughout. Can't recommend the team enough!
1/5
TrustpilotKFH would put me on multiple viewings…
KFH would put me on multiple viewings back to back with other buyers so the whole process in the lead up to offering felt cold and badly managed. They never listened to the brief only your ‘best offer’. The priority is not to find the right place for you as an individual, just a generic estate agent experience. Once I found somewhere, the negotiation skills to get me a decent offer were limited. I offered on a place I reallywanted and they failed to tell me the property had rising and saturated mould and damp from the floors and ceilings including other structural issues which I only found out after spending £2,000. As a result, I had to pull out and then within seconds of pulling out they sent me the sales memo for the flat with a £15,000 reduction. I am appalled by the level of customer care and would not recommend the Balham office. They could not care less about your process.
4/5
TrustpilotAn error was made and repeated several…
An error was made and repeated several times. They were good at finding us a buyer and keeping us informed.
2/5
Trustpilot'No floorplan' available for flat to let, unprofessional approach, bad communication
I arranged to view a property to let through KFH. While the estate agents I dealt with directly were pleasant and responsive, I was disappointed by the unprofessionalism overall. Firstly, the flat advertised was not the flat available - the pictures were of a larger, more recently refurbished flat. Following the viewing, I requested a floorplan (a fairly basic requirement when considering committing almost £2K a month in rent) which I was told 'was not available' and that 'management couldn't locate one.' I had to chase repeatedly to ask if a floorplan was available, each time being told one wasn't, which simply won't have been true - all agents have floorplans to hand. In the end, I withdrew my offer out of frustration.
5/5
GoogleI couldn't recommend KFH Fulham more but particularly Naz for her incredible support and professionalism. She was a pleasure to work with. In the past my husband and I have been very unlucky with estate agents so it was a welcome change and delight to work with. Thank you thank you thank you.PositiveProfessionalism
5/5
TrustpilotAll staff I had contact were very…
All staff I had contact were very efficient but would like to particularly thanks Lucy Baker for making the process as simple as she could
5/5
TrustpilotAn estate agent who inspires confidence
Liam was polite, prompt and courteous at all times. He dealt efficiently with paperwork, and responded quickly to our requests for information, including liaison with the vendor before completion. We were very satisfied with our dealings with Kinleigh, Folkard and Hayward.
5/5
GoogleProfessional, empathetic and always goes the extra mile. Tom Wright was fantastic and was always available to help.
5/5
TrustpilotGreat, friendly, professional
Great, friendly, professional support from the team. Very knowledgeable, quick to follow up on any issues or queries, and very supportive to first-time buyers. Thanks to Laura and Conor at the Southfields branch especially!
1/5
TrustpilotBlock Management - Terrible Service
Absolutely terrible service from the block management team. Following a theft from one of their managed blocks I got in contact to request they obtain and review the CCTV footage. Three months later and still not resolved or any progress made due to no one responding to messages or keeping me updated. I'm guessing they aren't concerned with security or anything that doesn't earn them money.
1/5
TrustpilotThe worst property management company I…
The worst property management company I have ever come across, they are unresponsive, lack any kind of structure and can only imagine they do budgeting with their eyes closed. I would not recommend any developer to use them if they want to sell any properties. They struggle to even triage and priorities jobs, leaving two security doors unlocked for weeks as they didn’t contact an engineers, the whole development also didn’t have any security lights outside, and roof leaks untouched for months - but alas they left buckets in corridors “prevent a flood” ..:
4/5
TrustpilotI worked with The Earlsfield branch who…
I worked with The Earlsfield branch who were very pro- active. Josh Collins kept me up to date throughout this stressful process. Professional and reassuring.
5/5
TrustpilotI have had a great experience with…Natalia
I have had a great experience with dealing with Natalia in the selling of my property . I found her to have exceptional market knowlege , with great communication skills. I found her to be very professional in her approach and very reliable. She went that extra mile and gave genuine care throughout the sales process. I would use KFH again !
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Shania was exceptional. She was quick to respond, provided regular updates and made sure the sale of the flat went through smoothly. Would highly recommend.
5/5
TrustpilotThat reliable man David Davoli ! The Crouch end manager David Davoli was…
The Crouch end manager David Davoli was a beacon of good advice on our on going purchase , and his efficient and pleasant staff made the whole experience much less stressful than it could have been .
5/5
TrustpilotAmazing Service …
Jimmy and team provided a fantastic service, I was well informed during the whole process and he managed many challenging situations with ease, removing all stress. Massive thanks
1/5
TrustpilotIncompetence and Mismanagement by KFH Block Management
Horrible mismanagement by KFH Block Management. KFH manages my block at Regency Heights. I would especially call out Michael and Lauren from KFH Block Management who have displayed utter incompetence and unprofessionalism The story goes that KFH changed the Parking control in my block. They did not transfer information regarding the Parking spot owners to the new company and dumped the responsibility on to the residents. And how did they inform the residents - A couple of lines buried in the a 10 page monthly update. Many many residents missed it.I received 4 tickets for a parking spot I own (not rented). I complained and they blamed me. Finally they decided to cancel two tickets out of a whim. I protested but gave up and paid.But others faced the same and everyone complained. They were forced to rescind all tickets. This is when I asked them to process a refund for the ticket I paid. Michael and Lauren refused to take ownership and asked me to chase the parking company. After a lot of protest, I called Michael where on phone he gave me assurance that he will take care of it. Two months passed and nothing happened. When I followed up on email, Michael denied ever assuring me of "taking care of it."Utterly frustrated with this conduct. I also asked for a complaints process and it's been more than a week and I am yet to hear back from them.Absolutely ridiculous behavior.
1/5
GoogleAn absolute disgrace to the real estate industry. I cannot express how poor our experience has been over the last three years. They have failed time and time again on incredibly basic tasks, we are yet to recieve a correct contract. I deeply disturbed by the clearly fake reviews that are posted. Do not engage in this company.
1/5
TrustpilotKFH have been responsible for our block…
KFH have been responsible for our block management for over a decade now and as the cost has continued to increase, the quality of service has continued to go down. So few repairs have been made to the building over the last decade that we've become the target of homeless people constantly breaking and entering as they know they can get away with it. KFH rarely responds to emails about these issues and when they do fixes are slow to come by. This is all coupled with the fact KFH still haven't addressed our cladding issues after several years. We've not even had an update from them on it in over 10 months.I'm amazed what they do is legal.
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