Trusted Agent profile · Hammersmith and Fulham
★★★★★
1,974 reviews across 3 platforms
29 Effie Road, London, SW6 1EN, Hammersmith and Fulham, SW6 1EN
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Hammersmith and Fulham, at 29 Effie Road, is rated 4.4 out of 5 across 1,974 reviews on three platforms, including 241 Google reviews rated 4.9.
241
Reviews on Google
This office
17
Reviews on Facebook
Business-wide
1,716
Reviews on Trustpilot
Business-wide
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotExceeded my expectations
I feel fortunate to have visited KFH Kennington, where I met Darren Tait. Darren gave us a very comprehensive overview of the company and how they could assist with my flat sale. It was a fairly long complex process due to 3rd parties, but Darren and Priyesh remained diplomatic and professional throughout and until we completed. I would unreservedly recommend them, they are true professionals!
5/5
TrustpilotDominic was as always
Dominic was as always, friendly, knowledgeable and always kept his promises, the flat is rented for years, flawlessly
5/5
TrustpilotElijah is an exceptional estate agent
Elijah is an exceptional estate agent, providing professional and personalised service. He is attentive to client needs, responsive, and has a deep knowledge of the market. His proactive communication and dedication made our process smooth and stress-free. Highly recommended for anyone looking for a trustworthy and efficient experience!
4/5
TrustpilotFlat Purchase & Mortgage
On the whole, KFH have been efficient and professional throughout. A couple of staff we felt could have been far more empathetic and helpful explaining timelines, processes and giving more info rather than clipped/brief responses to our queries. However, mostly it's been a good experience with special mention to Daniel from Tooting branch and Iryna on the mortgage side standing out as really helpful and personable.
5/5
GoogleI just wanted to recommend Peter K. for the excellent service he provided. His professionalism and efficiency made the renting process smooth and stress-free. My fiancée and I are very happy, thank you for everything!
5/5
TrustpilotA thoroughly excellent service. Thank you!
KFH Crouch End recently dealt with a probate sale for us. Barrington and his team of David, Harry and Finn did a thoroughly excellent job. This could have been a challenging sale for us but their professionalism, market expertise and flexibility ensured that all went well.I would highly recommend their services and would have absolutely no hesitation in choosing them in the future.
5/5
TrustpilotDimitri was super helpful in our search…
Dimitri was super helpful in our search for a property, he was professional and super helpful in every aspect, unfortunately we opted for another property that suited us better with another agent but I would 100% recommend Dimitri and will contact him in the future for sure.
5/5
TrustpilotLucas Matta - Mortgage Consultant, KFH Tooting
Lucas was incredibly diligent throughout the mortgage process. As a first time buyer I had a number of questions and he was always on hand to answer them quickly and clearly. Not only did Lucas help me find a fair deal in a difficult market, he was well versed enough to spot where problems might arise and helped avoid any delays. I would recommend Lucas every time.
1/5
TrustpilotConfrontational in Peckham
A quick call this morning from the Peckham team has put me off using them. Confrontational and unpleasant, and not interested in the customer. I cancelled the valuation and chose a different agent to value and sell my house.
5/5
GoogleGreat service from Alistair and the team (Ruby and India) - fast, efficient and a good outcome for both the seller and the buyer.
5/5
GoogleRuby keeble was efficient and communicative pushing our sale forward. I would highly recommend.
Thank you so much for your wonderful feedback, Camilla. We truly appreciate your kind words about Ruby Keeble's efficiency and communication in pushing your sale forward. Your trust in our service means a lot to us, and we look forward to supporting you again in the future.
4/5
TrustpilotMostly communication was good
Mostly communication was good. And ultimately they got the job done!We used Catford Branch and the personal service we received from Tate Smith was what made the experience above average. She was patient and managed to liaise fairly and confidently between us and the other parties/solicitors. She was personable as well as efficient.
5/5
TrustpilotI found KFH to be extremely…
I found KFH to be extremely professional and helpful from start to finish, with clear communication and prompt responses to any questions asked.
5/5
TrustpilotPardeep Chahal Mortgage Consultant
Pardeep Chahal has been my Mortgage Consultant throughout the buying process. He has been amazing to work with, making everything transparent and easy to understand. I would have no hesitation recommending him to anyone looking for a suitable broker - I can’t thank Pardeep enough for his help.
5/5
TrustpilotRoss and his team did a great job selling the flat
Ross and his team guided me through the house sale process and were very helpful every step of the way. Advising on price and whether to accept offers and when and if to adjust the price. They did all the marketing and arranged all the viewing and follow up. I would recommend Ross & KFH to anyone who wants to sell their home.
1/5
GoogleAs a long-standing landlord and client of Kinleigh Folkard & Hayward, with six properties managed through their Southfields and Putney branches, I was extremely disappointed by the attitude and conduct I experienced from the Fulham and Chelsea branch. I contacted the branch to add a flat in Fulham to my portfolio and mentioned that I’ve been a loyal KFH client for years. I also asked whether the group discount rate applied to my existing properties could be extended. I spoke with Gareth, who introduced himself as the director of the branch. To my surprise, he stated that the Fulham branch operates independently and does not recognize clients from other KFH branches. He went further to say the branch is “very busy” and not interested in taking on clients “looking for cheap deals.” His tone was dismissive and condescending, and I was made to feel as though my loyalty and business were irrelevant. If this branch considers itself a "premium" operation, then that should be clearly communicated, and more importantly, premium should be reflected in the quality of service, not in arrogance or disregard for long-term clients. As a director representing the Kinleigh brand, Gareth should embody the company’s values of professionalism, respect, and client focus. Unfortunately, my experience reflected the opposite. This interaction has seriously damaged my confidence in the consistency of service across the KFH network. I hope senior management takes this feedback seriously and ensures all branches, especially those led by directors, uphold the standards that KFH is known for.
5/5
TrustpilotLucas was fantastic from start to…
Hannah Chown in the Putney Branch helped manage a tricky sale, keeping me updated at every stage of the process. For my onward purchase Lucas Matta was fantastic from start to finish. He helped support us through the entire process ensuring we found a suitable deal in tight timescales.
5/5
TrustpilotMuswell Hill Team
We were exceptionally well looked after by Sawan as our mortgage broker. He gave us frank and detailed advice and renegotiating multiple times to get us a great rate. Ravi was also fantastic to deal with on the insurance front. Would absolutely come back to these folks for future needs.
5/5
TrustpilotAmazing - so helpful and supportive
We could not fault our experience with KFH, we felt so supported from start to finish. Charlotte and Max both went out of their way to help us, were available for any questions that we had, and were so persistent in helping us find the perfect place. Charlotte was so kind to deal with and was always happy to help. We would recommend KFH to everyone, and are so grateful.
5/5
TrustpilotHighly professional and supportive
Jimmy and Linda were professional, enthusiastic and tenacious throughout the process of selling my property in Wimbledon. Jimmy has unparalleled market knowledge which, combined with KFH’s broad buyer database and Linda’s calm, unwavering dedication, produced a superb result. The KFH team were a terrific asset, bringing exemplary negotiating skills and providing great advice through what can often be a long process. They did a superb job and I would highly recommended them.
4/5
Trustpilotthe second time that I let my propertywith KFH.
It was the second time that I let my property with KFH. This time I was abroad and it proved a long process, as I had to vet potential tenants with very little information. There were many viewings and many offers, unfortunately many offers were unsuitable to me. KFH persevered, but I could sense that they were getting impatient with my rejections. However, delighted that they and I held on, as I now have the very kind of tenants that I was looking for, and who are indeed very happy with the property. I just wish that the referencing was more personal. Jack & Alex from the Kingston Branch were really good at communicating.
5/5
TrustpilotReally great experience from start to…
Really great experience from start to finish with KFH, Paul Bent and Natalia were fantastic. My house was under offer 5 days after going on Rightmove. Would definitely recommend as estate agents, they felt very honest and were easy to communicate with.
5/5
GoogleCannot recommend Alistair at Fulham KFH highly enough for his support and interest shown in the recent sale of my property. He was always willing to help with my queries and to chase responses on my behalf. His team members were also extremely friendly towards me. Very much appreciated.
5/5
TrustpilotVery helpful
We’ve had a great experience with our new property manager, Vyara Panayotova. She has been very supportive, responsive, and always checks to make sure everything is okay with us. It’s reassuring to have someone so helpful and attentive managing the property. Really appreciate her professionalism and care. Highly recommended!
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