Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHamptons at Fulham park are a very professional, diligent & very hands on agents, particularly Justyna who I had the pleasure of working with some tricky situations. Aggie was always amazing in securing tenants every year.
Thanks to Sam & Robert for the guidance & diligence in finding a buyer for my flat.
Yamini · 10 July 2026
Agent replied · 10 October 2026
We are thrilled to hear about your positive experience with our team at Hamptons at Fulham park! Our agents, Justyna, Aggie, Sam, and Robert, are dedicated to providing exceptional service and we are delighted to have been able to assist you through difficult situations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOur experience with Hamptons Estate Agents was outstanding from start to finish. They handled the letting process with expertise and care, making everything seamless. Justyna, in particular, was exceptional, always approachable, reassuring, and ready to help whenever needed. We are delighted with the service provided and wouldn’t hesitate to recommend them to others.
Agnieszka · 10 July 2026
Agent replied · 10 October 2026
Thank you, Agnieszka, for your wonderful review! We're thrilled to hear that your experience with Hamptons Estate Agents was outstanding and that Justyna provided you with exceptional support throughout the letting process. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had an excellent experience purchasing our home thanks to Sam at Hamptons Estate Agents. From the moment we started the search, Sam demonstrated exceptional knowledge, patience, (which was great with our ever changing brief to him!) and dedication. He listened carefully to our needs, sourced strong options, and guided us through each step of the process with clarity and confidence. His responsiveness and proactive communication kept us informed and reassured, even when decisions felt stressful.
What stood out most was his genuine care for our satisfaction and his ability to explain complex details in an easy-to-understand way. Sam always followed through on promises, provided thoughtful recommendations, and went above and beyond to ensure a smooth closing. He is a true professional who makes the home-buying journey feel confident and well-supported.
Sam is a great asset to Hamptons Estate Agents, and I wouldn’t hesitate to recommend him to anyone looking for a knowledgeable, attentive, and customer-focused agent. Thank you, Sam, for helping us find and secure our perfect home!
Jen · 15 November 2025
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear about your excellent experience with Sam at Hamptons Estate Agents. It's wonderful to know that he was able to provide exceptional knowledge, patience, and dedication while guiding you through the home buying process. We are proud to have Sam on our team and are grateful for his genuine care for your satisfaction. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotNew Landlord
As a new Landlord, Hamptons have been so helpful in guiding us through the process, finding tenants and managing the property for us Andzelika has been particularly helpful, nothing is ever too much trouble. Highly reccomend!
Kirsty · 5 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that your experience as a new landlord has been such a positive one. Letting and managing a property for the first time can feel daunting, so it is fantastic to know that the team has been able to guide you through the process and provide the support you needed.
We're especially pleased to hear your kind comments about Andzelika. Providing responsive and helpful service is something we pride ourselves on, and it's wonderful to know that nothing has been too much trouble for her.
Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you with your property in the years ahead.
★★★★★ 5/5
GoogleWe sold our property through Hamptons Parsons Green and Fulham. The whole team were great! They were always available to answer questions via a dedicated WhatsApp group with the whole team. Sam was particularly great at coordinating the three parties to get the transaction over the line. He was also very knowledgeable and trustworthy. We have two indoor cats and felt very comfortable with Sam leading the viewings.
Tom · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! Our team at Hamptons Parsons Green and Fulham is dedicated to making every step of the selling process as seamless and stress-free as possible. We are thrilled that you felt comfortable and well taken care of, and we appreciate your trust in our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotHamptons in Maidenhead have managed…
Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!
Chris · 17 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years.
We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience.
We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team.
Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.
★★★★★ 5/5
GoogleAggie has been a fantastic agent throughout the whole process - from viewing the property to handing over the keys for our new home. She was very reachable, responsive and helpful, we have felt supported throughout. It made the process a pleasure and would recommend working with her.
Cecilia · 10 July 2026
Agent replied · 10 October 2026
Thank you for the kind words, we are thrilled to hear that Aggie provided exceptional service for your new home. We pride ourselves on making the process seamless and are delighted to have played a role in your positive experience. Thank you for the recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy flat in Fulham has been managed by Hamptons for several years and I have had a number of problems with tenants.
These have been dealt with professionally and successfully by Justyna and Aggie.
Helpful, friendly and patient, always responding despite my frequent calls to them.
Recently my tenants moved out and a new tenant found who wanted to move in very quickly. The hob had been broken and we wanted to refurbish, remove furniture and lay new carpets. With only 11 days to do so we did not really believe that this could be achieved in time.
I am very grateful to Justyna for advising on the redecoration, choice of carpets and colour and Aggie who arranged a contractor to work over the Easter weekend whilst she liaised with both myself and the tenant reassuring me that the work would be completed and the flat cleaned in time, which it was.
I would like to thank them both for their time and help when they have a large number of properties to look after besides mine.
Heather
Andrew · 10 October 2025
Agent replied · 8 October 2025
Thank you so much for your kind review, Heather! Our team at Hamptons takes pride in providing top-notch management services and we're thrilled to hear that you had a positive experience with Justyna and Aggie. We understand how important it is to have a reliable and responsive team, especially when it comes to handling issues with tenants. We're grateful for your trust and we look forward to continuing to exceed your expectations. Best wishes, Lucy, Hamptons Customer Care.
★★★★★ 1/5
TrustpilotNever order online
I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.
Nicola · 5 October 2026
Agent replied · 10 October 2026
We're sorry to read about your experience and understand your frustration.
However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services.
We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.
★★★★★ 5/5
TrustpilotThank you Hamtptons Balham
I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.
Thank you, you have made it enjoyable. Maria
Maria · 13 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you.
Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleI had a really smooth and pleasant experience renting my flat thanks to Aggie. From the beginning, she was professional, responsive, and helpful with every step of the process. She clearly explained all the details, followed up promptly whenever I had questions, and made sure everything was completed on time. Moving can be stressful, but Aggie made it much easier. I appreciate her support and would definitely recommend her to anyone looking to rent.
Ziyi · 10 October 2025
Agent replied · 22 September 2025
Thank you so much for your kind words, we're so glad Aggie was able to provide a smooth and stress-free rental experience for you. She truly goes above and beyond to make sure our customers are satisfied. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotPatryk from Hamptons Windsor has been great
Patryk from Hamptons Windsor has been our property manager for the last 12 months and I have been pleasantly surprised on his professionalism, follow-up and quality of work
Benn · 30 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has provided such a positive experience over the past 12 months. His professionalism, attention to detail and commitment to keeping things moving are qualities we know our clients value, so it's wonderful to see this reflected in your feedback.
Thank you again.
★★★★★ 5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience.
We'll make sure your feedback is passed on to him, as I know he'll really appreciate it.
Thank you again for your continued support and for sharing your experience with us.
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free.
I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated.
Thank you again for your feedback and for sharing your experience with us.
★★★★★ 1/5
GoogleI was very disappointed by my experience with Hamptons.
A failure to communicate an important rent review resulted in avoidable financial inconvenience. Rather than acknowledging that their lack of communication contributed to the situation, Hamptons refused to accept any responsibility and maintained that the entire burden rested with me.
What disappointed me most was not having to pay the outstanding amount, but the unwillingness to acknowledge their own role in what happened or to just apologise for the huge inconvenience they caused.
Overall, I found the handling of the matter unnecessarily adversarial and the customer service lacking.
I tried resolving the issue via email and all I got back in response was lines and lines of AI-generated text showing no human warmth, lacking of any effort to make me feel valued as a customer.
Alexander · 10 August 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt your concerns were not addressed in the way you expected.
We understand how frustrating financial inconvenience and a lack of timely communication can be. We are particularly sorry to read that you felt our handling of the matter was impersonal and that we did not adequately acknowledge the impact the situation had on you.
We take comments such as yours seriously and would welcome the opportunity to review your experience further. Please contact our Customer Care team at customercare@hamptons.co.uk with your property details and any additional information, and we will be happy to look into this for you.
★★★★★ 5/5
GoogleI could not be happier with the amazing service from Hamptons and in particular Aggie, who assisted diligently and thoroughly at all times with my new letting. Thank you very much Aggie and Hamptons for making the process so smooth.
Lucas · 10 June 2026
Agent replied · 10 October 2026
Thank you for the wonderful feedback! We are thrilled to hear that Aggie and our team at Hamptons provided you with top-notch service during your new letting process. We strive to make the experience smooth and we appreciate your kind words. Cheers! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
GoogleWe are so happy with our experience so far with Aggie from Hamptons Fulham. She was so helpful to find our new home after many months of search. Thank you so much Aggie !!
Malek · 10 July 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHamptons is a wonderful company to work with, my experience with Justina was exceptional. She is clear and concise. She has a great experience and made my whole interaction with Hamptons feel very seamless
Gordon · 10 July 2026
Agent replied · 10 October 2026
Thank you for your kind words! We are so glad to hear that you had an exceptional experience with Justina at Hamptons. Our team prides itself on providing clear and seamless interactions with our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotStress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
M · 9 October 2026
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
GoogleAs a renter with two dogs, blanket policies and companies who don’t see clients as individuals have always made an already stressful time, worse. I’m so glad to have contacted Justyna, who couldn’t have been more different!
She was patient with all my questions, reassured all my concerns and made the whole process very easy. Everything from enquiring to moving in to our new home was a very efficient process. I was kept updated throughout and didn’t feel unsure about what was happening at any time. The service felt personal and careful, while remaining professional throughout.
Should such a time come that I need to find a new home for me and my dogs, I know who I’ll be reaching out to straight away!
Sian · 10 July 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your experience with us! Our team at Justyna is dedicated to providing personalised and efficient service to all of our clients, no matter the situation. We are thrilled to hear that we were able to make the stressful process of finding a home for you and your dogs easier. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
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