Dexters West Kensington reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

High quality property management

I have been a customer of Dexter's now for almost a year. I wanted to single out Donalina Gargrupe for excellent customer service in the day to day management of my account. - Payments are on time- Email communications are timely and well written- Work to address any issues flagged by my tenants have been timely and completed to a high quality at a decent priceIt is great to work with an agency who put as much care and attention into the day-to-day management as buying and selling properties. Thanks Donalina

100003788584045 · 21 November 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi

Jadasa was a tremendous, conscientious, and thorough resource for my wife and I as we settled into our flat managed by Dexters. The property was not in an ideal condition after the prior tenants' departure and required a lot of attention to bring things up to par. Jadasa masterfully managed the process, tactfully engaging both the owners and contractors to complete the various tasks in the most time efficient manner possible. Moving is always a gut wrenching experience but Jadasa helped ease many of the difficulties we encountered along the way. We are grateful for her help and vigilance and are hopeful Dexters recognizes her contributions to the company.

Thomas · 18 November 2023

★★★★★ 5/5

Google

We recently rented a flat through Dexters and would like to thank Dawid for his outstanding support. Despite some challenges with the landlord, Dawid handled everything with professionalism and efficiency, making the entire process seamless.

Alona · 21 September 2025

★★★★★ 5/5

Trustpilot

Prompt and efficient

Stefan was great at helping us get into our rental property and dealt with us on a very human level. When dealt with issues within the property, Elizabeth from property management was quick to help deal with these and assure we were happy in our new home.

George · 19 March 2026

★★★★★ 5/5

Google

As a landlord I've been dealing with Dexters for several years, specifically Dawid Swiatek. I would be lost without his expertise, professionalism and the kindness he has shown me for so long. A valued asset to the company.

Richard · 15 September 2026

★★★★★ 5/5

Trustpilot

Petros Giorganios

Inspection with Petros went very smoothly. Much appreciated!!!

Areena · 12 May 2026

★★★★★ 5/5

Trustpilot

My name is Alex Mroue (Mroue…

My name is Alex Mroue (Mroue Maintenance LTD). I have been working with the North team for over a year now and I must say they are all amazing at what they do! The director, definitely knows how to motivate and support his team! The communication and listening skills are really good and they are always understanding. I really enjoy working with them and carrying out variety of different jobs! On that note, I would like to say that Paris Marshall is always willing to help us as a business and go the extra mile, he is certainly the person to go to if you are looking for a solution! Friendly, caring and always in a happy mood! Thank you all! Alex Mroue Mroue Maintenance LTD

Alex · 8 November 2023

★★★★★ 5/5

Trustpilot

Quick deposit release

Huseyin Tas made our moving process very smooth.

Oscar · 12 May 2026

★★★★★ 5/5

Trustpilot

Great property management team

My family and I have several properties rented out by Dexters for a number of years now. I also have properties with different management agents and can honestly say they have been one of the best. Special thanks to Natasha Benedik for all she has done for me over the years, and the rest of her team including Lydia Beesley, Rachel Sapurco and John Miller - very proactive in getting new tenants in, quick to reply to emails and help sort out flat maintenance. All in all, a great property management team and highly recommend them.

Tonia · 8 November 2023

★★★★★ 5/5

Google

Oliver was a great support and always available the whole time ! thanks

Elodie · 2 April 2026

★★★★★ 5/5

Trustpilot

Dexters - Chris McCandlish - Outstanding Property Manager

We live in Australia and Dexters have been our managing agents since 1999. Our principal contact in the firm changed to Chris McCandlish, the Head of Property Management and I have nothing but praise for his work on our behalf. So much so in fact that, only half jokingly, I told him that if he ever fancied a move 'down under', I'd definitely employ him. He's frank in his advice, active in finding the right solutions for you and rigorous in execution. Given the distance between us and the limitations imposed by the time difference, communication is all important. Chris has again set a very high bar, he's even called me a couple of times when its either been very early or very late in the UK. In summary, I can't recall a better property manager that I've dealt with, here or in the UK, in over 24 years. Chris is outstanding and I unreservedly recommend his services. If he ever left Dexter's I'd go with him.

David · 4 November 2023

★★★★★ 5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been great. Since I moved in to a property, whenever I have a maintenance issue, Donalina Gargrupe/Property Manager is absolutely lovely and helpful. Most recently I had a boiler issue and Dona has been very helpful and diligent, since she got my first e-mail reporting the issue. She e-mailed and called me many times to keep me updated and kept in contact with the vendor until it was all sorted. So, a BIG thank you!

Ana · 3 November 2023

★★★★★ 5/5

Trustpilot

A big thank you

I had a great experience with Dexters Estate Agents. I rented a property through them 2 years ago, Sonia DE Abreu letting manager provided me with an amazing services from first day she knew how to keep customer happy and satisfied with her great services and a lot of patience. Each time I have an issue she helps me with great service and always make me happy.She is Amazing. Thank you Sonia. I also would like to thank Claudia De Abreu , she is an amazing person, very helpful and friendly. she helped me a lot , she provided me with an excellent great services. She knows how to keep customer satisfied, she provided me with great customer services. Honestly, I highly recommend Dextors Estate Agents. They provide high quality services to their customers. Thank you very much Sonia and Claudia for the great services you provided me . I highly appreciated. Hanan

Hanan · 2 November 2023

★★★★★ 5/5

Trustpilot

Christian Pengelly is the best ever

I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.

Sameh · 29 October 2023

★★★★★ 5/5

Trustpilot

Can't thank Myra enough...

I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!

Yvonne · 25 October 2023

★★★★★ 4/5

Trustpilot

Natasha and her team contributed to a positive experience

Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!

Ben · 25 October 2023

★★★★★ 5/5

Google

Absolutely wonderful experience with the team. I couldn't be more grateful for all their support, as a new buyer, having the team support me through the journey has been greatly appreciated. A particular thank you to JC and Avni, who ensured everything was progressed speedly and wrapped up in time for Christmas! Buying a first home is anxiety inducing in itself, (without the additional pressures of the current climate,) and I can honestly say that the consistent communication and support of JC and Avni made the process, dare I say it, smooth sailing! Thank you again to the whole team at West Ken Dexters! I couldn't recommend you all more highly!

Meera · 23 October 2023

★★★★★ 4/5

Google

The team at Dexters West Kensington (Darien, Alex, and Avni) were very helpful as we searched for a new place to live. Darien listened to our requirements/desires and kept us in mind as they received properties. It was through this that we eventually offered on a property. After our offer was accepted, the team at Dexters helped push this forward, with regular calls to both sides to make sure everything was moving towards completion. Whenever a sticking point arose, they (especially Avni) worked between the two parties to find a resolution. While the process hasn’t completed yet for us, the team at Dexters has been helpful while navigating this complicated process.

Clifford · 23 October 2023

★★★★★ 4/5

Google

My experience with Dexters West Kensington has been mixed. The agents were very responsive and tried to work really hard with the landlord to try and make the process of renting somewhere as quick and smooth as possible, however there were many obstacles in the way. The main issue was that we ended up signing a contract with an invalid HMO license (it only allowed 4 sharers to live at the property rather than 5 despite being a 5 bed property). We only found this out after paying our deposit and signing the contract. I do think it’s strange that the agents weren’t aware of this issue at all until after the contract was signed. The keys for one of the tenants were withheld and they weren’t allowed to move in until later than everyone else despite paying a full amount of rent. Obviously this issue isn’t at the fault of the agents however it’s disappointing that they couldn’t find out about this issue before we signed and paid for everything. Other than that, the agents are really friendly and communicative. Jeriah Johnson was incredibly professional and attentive and was super lovely during our viewing and during our communications. Despite the obstacles that came with renting the property he maintained a good level of professionalism and transparency with everything that he was aware of. Dawid was also super helpful and tried his hardest to maintain good communication between us and the landlord. They both tried really hard to make sure we could move as soon as possible and I’m very grateful for that.

Anouska · 23 October 2023

★★★★★ 5/5

Google

I saw a studio advertised on the Dexters Website which resulted in me starting my search with their company (West Kensington Branch) I’m glad I did as I received a fantastic service which was quick and professional. Reuben understood the urgency of my situation needing to find accommodation as soon as possible and once we found the right place he worked quickly and effectively to secure this for me. Reuben was really friendly and easy to talk to about my requirements, I feel that he went over and above to give the best customer service! 5* thank you!

Hollie · 23 October 2023

★★★★★ 5/5

Google

Part of Dexters business is to appoint a sales coordinator, in my case it was Avni Patel. Avni deserves 10 stars. She is extremely personable, quick to respond and move issues along, and she was also a huge support and very kind to me. Without Avni the sale may not have gone through. Unfortunately Dexters also recommended Taylor Rose MW Solicitors whom I cannot recommend at all. My solicitor was unhelpful, and patronising. To finish, Alex and his team at West Kensington were great from the beginning. Thank you.

Josephine · 23 October 2023

★★★★★ 5/5

Google

5 stars for James Balitaan and Avni Patel who were extremely helpful with my first time buy. James is so enthusiastic and you can tell he is genuinely interested in trying to meet your needs and get you the best deal possible. Avni was superb when it came to dealing with the solicitor side of things. Regrettably we had chosen some god-awful warehouse solicitors who were dragging their feet but Avni handled it very professionally so as to not jeopardise the sale.

Varun · 23 October 2023

★★★★★ 5/5

Google

Dexters were brilliant from start to finish during the very stressful process of buying a flat. From the very start, James, the agent we dealt with, was professional, friendly and prompt. Once the offer was through, Avni did a marvellous job of making sure everything proceeded as smoothly as possible with minimal fuss and stress. I do not like having my time wasted, and James and Avni were amazing at getting things through to the finish line within the very tight deadline we were working with. Thanks very much for all your hard work :)

Natasha · 23 October 2023