Dexters West Kensington reviews in Hammersmith and Fulham

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 1/5

Google

AVOID AT ALL COSTS. Would give 0 stars if I could. Absolutely trash agency and service. (Our Letting agent was Jeriah Johnson) Useless, unprofessional apprentices for agents that are wasting everyone’s time. Enquired about a flat in West Ken - showed up to the viewing and Jeriah’s replacement agent was 10 minutes late on a Saturday. Entered the building and he took us in to a completely wrong apartment. When we asked to see the right one, he said he didn’t know which one it was (???). We had to climb 3 floors in 3 different buildings to try and find it - all whilst attempting to enter random apartments with his bag of keys (unlabeled and unmarked). Some of those flats were definitely occupied with existing residents and would have been intruded on had he accidentally opened their doors. WE NEVER FOUND OR VIEWED THE LISTED FLAT. Wasted 90 minutes on a weekend. No rent prices were stated and he did not know which flats were handled by Dexters, nor which ones were available, or which building the flat we wanted to view was in. We had to help him do his job by looking up which building we thought it was depending on the listing map view. It was an utterly embarrassing and pathetic experience start to end. Jeriah Johnson is the agent who called us on multiple occasions, saying the flat was ready to be viewed immediately. When we arrived at the address, he was never there and his agents had no clue of what was being shown. We were asked to view the same property twice due to the incompetence of the agency and their staff. The second viewing, Joseph was the agent who showed up in place of Jeriah because apparently he was too busy “negotiating” at the time of our scheduled appointment. He took us to two of the same WRONG flats we’d seen before, and told us that they’re “all pretty much the same” - when on the listing they are clearly much different. Don’t bother going through them because it’s just an office full of apprentices who are disguising their incompetence in suits and will reiterate the same scripted nonsense to you when questioned.

Eesha · 26 March 2024

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 5/5

Google

I had a fabulous experience with Dexters West Kensington Estate Agents during my recent property search. Jeriah was a fantastic agent - unfailingly helpful and communicative from the very start. After just one phone call he organised multiple viewings for me on the same day and was highly efficient, knowledgeable and just a pleasure to work with. Thank you Jeriah for being a friendly guide during an extremely daunting property search!

Isabel · 23 August 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

★★★★★ 4/5

Trustpilot

My flat has been managed by Dexter…

My flat has been managed by Dexter since 2006. For the past 20 years, my experiences with them are generally good, but I did need to look at the repair tasks carefully to make sure they are not the repeative ones.

FW · 28 September 2026

★★★★★ 5/5

Google

We’ve recently signed a tenancy agreement through Dexters which has been a very smooth process! Special thanks to Dawid who has been extremely good at communicating and helping us. I definitely recommend using Dexters :)

Hana · 8 November 2025

★★★★★ 5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

★★★★★ 5/5

Google

I called the office to enquire about a property and Akil was super helpful, knowledgable and great to talk to

Luke · 16 March 2026

★★★★★ 5/5

Google

The team I worked with at Dexters have been fantastic from start to finish. Alex, James, Avni, Zac and Oliver were all involved in every step of the process which ran smoothly from the get go. I purchased the property through Dexters, rented it out for two years with them and then they sold it for me at the end. One very happy and satisfied customer!!

Henry · 27 October 2024

★★★★★ 5/5

Trustpilot

Helpful and responsive.

I had a very smooth experience with Dexters. Especially helpful was Charlotte who arrived early to work on the weekend to accommodate my movers time and Emika who was very understanding and accommodating of my complaints to the building management!

George · 28 September 2026

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 2/5

Trustpilot

Absolutely useless team of managing…

Absolutely useless team of managing agents. Always take forever to reply to your emails/calls. Constantly making out everything is our fault. We had a 20 year old bath in our flat, a small crack appeared and when we reported it, they said we were liable to buy a new one. Thankfully I know my rights and this constitutes ‘fair wear and tear’. However, they dug their heels in and it took over a month for them to replace it, at one point they suggested we go 50/50.

Gannit · 20 November 2025

★★★★★ 5/5

Google

I would like to give a special thanks to Viktoria from Dexters West Kensington branch. She was absolutely amazing! we had a very difficult time looking for a property during the holiday season, so we decided to look in West Kensington. Within a week Viktoria was able to help us with our paperwork as well as give us tips for the whole process. She was always happy to answer any questions we had. Very happy with her hard work and can’t wait to move into the new flat.

Maria · 26 January 2024

★★★★★ 5/5

Google

Have rented my flat for many years with Dexters West Ken and always had a very good experience (and a succession of good tenants). Many thanks to Dawid Swiatek and his team for their professionalism.

Alison · 20 October 2025

★★★★★ 1/5

Trustpilot

Cold water during winter…

Renting with Dexters in a north west property that has central heating. Me and my neighbors in the higher floor often experienced the hot water issues during evenings despite the weather is getting very cold recently - Dexter claimed the issues are fixed and reassured, and indeed I had some lucky weeks that didn’t need to take cold showers, however, here we go again, the issue is back and we again only have cold water, in the evening with freezing weather outside. The building is not really well managed I’d say, and despite it took two week to investigate the issues, it persisted, so if you rent with Dexters, be prepared to deal with 100 issues constantly and inconvenience.

Julie · 16 November 2025

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 4/5

Trustpilot

Renting and support after moving in

We have rented from Dexters. Our property viewing experience was good as Jack Beacom arranged for us to view the property twice before deciding. However, we felt a bit pressured when we learned many others were bidding for the rental and it felt like a now or never decision. After moving in we raised multiple repair issues which Talia White promptly dealt with. Talia is responsive and considerate as a property manager. Overall, we are happy with the support after moving in.

KA · 20 December 2023

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023

★★★★★ 5/5

Trustpilot

Nice service - Petros - Dexters North Property Management Team

Good service, always clear communication. I have been renting from Dexters for more than a year. My house is under Dexters North Property Management Team, my personal property assistant is Petros. He always helps me with all my queries pretty fast and condition of property is always brilliant - regular checks of carpets, filters for AC system, maintenance etc. Actually Petros is one of those people who really want to help you if you face any issues with your flat.I am going to prolong my contract with them in a year

Vsevolod · 8 December 2023

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023