Trusted Agent profile · Hammersmith and Fulham

Dexters West Kensington reviews in Hammersmith and Fulham

4.3

★★★★★ Great

2,217 reviews across 3 platforms

181 North End Road, London, W14 9NL, Hammersmith and Fulham, W14 9NL

Dexters's office in Hammersmith and Fulham, at 181 North End Road, is rated 4.3 out of 5 across 2,217 reviews on three platforms, including 327 Google reviews rated 4.7.

Google logo

4.7 / 5

327

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,888

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

1/5

Trustpilot

Buying a property being sold via…

Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.

Amanda · 27 June 2022

Agent replied · 27 October 2024

Dear Amanda, I am sorry that your experience with us was not as we would have expected. I have passed your comments on to the Office and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Myra has looked after our rented flat…

Myra has looked after our rented flat in SE london for 8 years at Dexters and before that at the company they took over. She and the team have always done an amazing job both with us and the tenants in the flat. I would heartedly recommend them to anyone.

Stephen · 27 October 2023

Agent replied · 27 October 2024

Dear Stephen Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very responsive and great service

Very responsive and great service. Jaden Alie was particularly helpful throughout the whole process of finding a property to rent. Would recommend.

Luke · 24 September 2021

Agent replied · 22 November 2024

Dear Luke, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Bought & then sold my flat 8 years later with Dexters West Ken. Really great team lead by Alex. I was particularly impressed with the support given during the flat sale with Avni supporting both myself and the buyer through the process and smoothing the way for a successful completion

Anna · 23 October 2023

Agent replied · 22 October 2024

Dear Anna, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our West Kensington office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good customer service

Monika and Dominic, they have Good customer service. When reporting any problem they respond promptly promising to address the problem. And making a follow up giving you updates each and everytime until it is resolved.

Eswatini · 20 August 2024

Agent replied · 27 October 2024

Dear Eswatini, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team

4/5

Google

I let a flat through this branch of Dexters recently and the experience was very positive. The agents were fast during all the steps - arranging the viewing, preparing and conducting our offer, preparing the let agreement, etc. Additionally, they were available to reply to all our queries and always kept us informed (even if they didn't have an up-to-date information, they would give me a call just to let me know they were waiting for this or that). I found them oriented to close our deal, fast and transparent.

Rita · 24 October 2017

Agent replied · 22 October 2024

Dear Rita, Thank you very much for your great review regarding our West Hampsted Office. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Trustpilot

Jadasa Andjadiumi

Jadasa Andjadiumi, helped with all the necessary requirements to get our deposit back and handle this situation in a great professional matter, im very glad dexters has someone like her that brings a lot of potential and adds a lot of value to their teams thanks so much.

Leopoldo · 4 December 2023

Agent replied · 27 October 2024

Dear Leopoldo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Landlords beware!!

Landlords beware!!! Thanks to this company ignoring instructions and locking me into a two year fixed priced contract with no break clauses I am losing money. But they of course are only interested in securing themselves for two years. Never heard of no break clauses but Dexters look after themselves. BEWARE OF HENDON OFFICE!!!

Laura · 3 July 2023

Agent replied · 27 October 2024

Dear Laura, I am sorry your experience with us has not been as we would have expected. The Director of the office will be in contact regarding this. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I am very impressed with Dexters North…

I am very impressed with Dexters North Property Management Team. I have been dealing with Petros and he has been incredibly helpful and patient in listening and helping with any issues I have had and answering my many questions! The service I have received from the team has been fantastic!

H · 10 October 2023

Agent replied · 27 October 2024

Dear H Shepherd, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Incompetent top to bottom.

Incompetent top to bottom.I rent out nearly 30 properties with Dexters and have done so for a number of years. Their letting service has always been very patchy but recently they have surpassed themselves by getting pretty much every transaction wrong. Go elsewhere (as I am going to do).

Peter · 3 November 2023

Agent replied · 27 October 2024

Dear Peter, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Fantastic

Manon Dechy was excellent in helping us through the process of purchasing a property. Thank you!

Will · 30 June 2022

Agent replied · 27 October 2024

Dear Will, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very satisfied in overall with the…

Very satisfied in overall with the supervision of our property by Petros Giorganios, whenever there’s a repair to be made or any issues with the property, he makes us feel valuable and looked after.Recommend Dexters as an agency to be renting with

Natalia · 2 April 2024

Agent replied · 27 October 2024

Dear Natalia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Estate agency, landlord tenant ..good relationship

Connor and Martin have called to confirm if there are any concerns. Tbh we have very good tenants as they keep the property well and I am good to them too repairing things rapidly when needed. This makes our relationship work well. The agents also make sure that both the tenants and landlord have their needs met.

Sviti · 16 March 2023

Agent replied · 27 October 2024

Dear Sviti, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better. Connor and Martin will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Rasel

Rasel, in particular, has been a wonderful assistance. He is a terrific communicator and extremely knowledgable in his field. The renewal process was handled really effectively, professionally and smoothly. It was a delight to work with Rasel; his people skills are exceptional. He is honestly the best employee at dexters i sincerely recommend

Lilian · 14 July 2023

Agent replied · 27 October 2024

Dear Lilian, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I would like to record my gratitude to Mrs. Ana Ferreira

I would like to record my gratitude to Mrs. Ana Ferreira, for all the services provided, with efficiency and professionalism.From the beginning, she made all the difference, being present at all times.Everything she did for me and my family makes her worthy of all our recognition.Ana Ferreira, thank you!

Marcos · 25 October 2023

Agent replied · 27 October 2024

Dear Marcos, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Central

I have worked with Dexters for 2 years now and we have a great relationship with them, their staff are extremely professional and hard working, and particularly the central office and Team 1, notably Kaitlyn Watson who always goes above and beyond to try and resolve any issues!

Sal · 14 November 2023

Agent replied · 27 October 2024

Dear Sal, Thank you for taking the time to leave a lovely review regarding Kaitlyn. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters (St Margaret's branch) has been…

Dexters (St Margaret's branch) has been spot on with their service all through our tenancy. Always attentive and very clear on all aspects of changes and services related to the property we let. A seamless and professional process all round with no issues.

BRUNO · 4 March 2024

Agent replied · 27 October 2024

Dear Bruno, Thank you for taking the time to leave a lovely review regarding St Margaret's team. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters are Amazing

I would recommend Dexters for everyone to try as the service we get is amazing.

James · 20 March 2026

5/5

Trustpilot

Narayan went out of his way to find us…

Narayan went out of his way to find us the best house and was always friendly and professional.

Jonathan · 14 February 2022

Agent replied · 27 October 2024

Dear Jonathan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The whole team at Dexters made the whole process easy. Theinitial marketing and dealing with offers was straightforward. Avni dealt with managing the legal process and everything post offer acceptance - this made our lives easy. Would highly recommend the West Ken branch.

Andy · 25 February 2024

Agent replied · 22 October 2024

Dear Andy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

You have a very honest opinion and…

You have a very honest opinion and helpful and very good feedback with me.Thank you Leorenta

Gaz · 13 May 2022

Agent replied · 27 October 2024

Dear Gaz, It’s great to hear that you have had a brilliant experience with our Maida Vale office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Graziana in the management team makes…

Graziana in the management team makes everything effortless! She is always willing to help and always comes up with a solution - and she always follows through to make sure that everything has been actioned. She’s always very professional and upbeat, and an absolute pleasure to deal with!

Nadia · 25 October 2023

Agent replied · 27 October 2024

Dear Nadia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I would like to say what a pleasure it was dealing with Oliver Boldero at Dexters in selling my flat. He was a good negotiator and kept me informed all the way through what was a difficult process. I would highly recommend him and also Alex and Myles.

Bridget · 23 October 2023

Agent replied · 22 October 2024

Dear Bridget, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Helpful

I was predominantly in communication with Bailey and found her to be very supportive, informative and helpful. She is always prompt to respond, resolve any issues and checks in regularly. I am very grateful.

Sai · 2 August 2024

Agent replied · 27 October 2024

Dear Sai, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

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