Dexters Shepherds Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

I had raised few issues with my rental…

I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!

Setareh · 10 April 2024

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024

★★★★★ 4/5

Trustpilot

First tenancy experience

First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.

Anton · 27 March 2024

★★★★★ 5/5

Trustpilot

Need a home? Dexter's will help

Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff

J · 18 March 2024

★★★★★ 1/5

Google

We have been EXTREMELY DISAPPOINTED in the services provided by Dexters Shepherds Bush. We have been waiting for 5 months for anything to be done about issues that we have raised and have had high levels of concern for our health due to dampness, high humidity and mould present. We have noticed similar reviews on here where the agent were notified of problems yet never got back or have delayed the resolution process by months to even half a year with no real call to action. Almost 5 months later after sending constant emails and calls to dexters from our end, we have only had a damp survey which was done 4 months in. Only since we told Dexters we wanted to leave the home due to no issues being resolved did they agree to do a temporary fix via chemical damp and mould treatment. Dexters had knowingly supplied and let us live in a sub-par property that was not up to standard with the health and safety guidelines. Upon every email reply and call, dexters agents showed eagerness to help at first but every time it fell on deaf ears - almost as if it seems like they care and want to help but then are uncontactable after that for weeks until we hear from them again to which we go back to square one. Our outdoor deck was not fit for purpose upon moving in which we had notified dexters within a week of our tenancy start date, the wooden planks are rotten and dip down which is hazardous to stand on and deep puddles form all over so we have not made any use of the outdoor area. There is still no resolution in place for this. We have reached our absolute limit, after waiting 5 months and getting no where. We are paying for this with our mental and physical health, we would like to move out immediately but are being held by their inactivity and unaccountability to us. Dexters want us to pay a fee to leave the property even though we had given them the benefit of the doubt every time to rectify the problems to no avail. We don’t see why we are penalised for putting up with a sub standard rental when they are the ones breaching the contract terms by supplying us with a damp and mouldy house in the first place. Any amount of time delayed on this matter of mould for any tenant is not acceptable given the nature of the complaint, so at 5 months and being after we had already decided to leave it was beyond a joke. Now it is taking weeks for them to work through our options and prolonging the process for us, when we simply just want to leave. Following that we were misinformed of our options at the start of the process and a month later, while we were held at standstill, we are properly informed of our options. Our time has been wasted by Dexters not communicating and providing misinformation meaning we can’t move forward with our lives. The only time they acted like an agent to us was when they were eager to take our money in signing of the lease papers back in sept 2023. Since then it has been a nightmare for us all.

Bernard · 17 March 2024

★★★★★ 5/5

Trustpilot

Roksana has been awesome during my…

Roksana has been awesome during my tenancy and during the move out process!

Amy · 14 May 2026

★★★★★ 5/5

Trustpilot

Smooth renting journey

My partner and I have been renting with Dexters for just over a year. The experience so far has been very smooth - particularly on the property management side where Petros Giorganios has been on hand to resolve maintenance issues.

Conor · 17 June 2026

★★★★★ 5/5

Trustpilot

Would highly recommend Alistair if you want an active agent to represent you!

Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors

Bhavna · 2 October 2024

★★★★★ 5/5

Google

Our house had been on the market (for rent) with another agent for a couple of months with no movement, we moved to Dexters and we received three offers within a week and tenants moved in the following weekend. We were so impressed with the professionalism and speed of Natalie Manin and the team and are so grateful to them for letting our house so quickly!

Annis · 29 October 2024

★★★★★ 5/5

Trustpilot

Great service and very helpful

Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!

Jingqi · 17 September 2026

★★★★★ 5/5

Google

A BIG shoutout to Jenny at Dexter's, she went above and beyond to help us find the right home (ticking all the boxes) in a very short time frame - since we have just moved in from overseas. Throughout the whole process, Jenny was extremely attentive to us, very resourceful, honest, and next level efficient. We highly recommend Dexter's Shepherds Bush to anyone looking to rent or buy a property. Moreso, my family and I strongly recommend working with Jenny, she is excellent! Thank you so much.

Sophia · 23 January 2024

★★★★★ 5/5

Trustpilot

It all comes down to the individual…

It all comes down to the individual agent you have as your contact, and I count myself very lucky to have Fahima as my contact. I have been with Dexters for many years and have had good experience over the years, but I find that Fahima is outstanding. My wife and I met her at the apartment and found her charming. She has also dealt very proficiently with a contractor who did a very poor job and who were uncooperative in returning to remedy the problem (and who in my opinion Dexters should never use). Eventually I gave up with them, and Fahima found a very satisfactory alternative who was new to Dexters. In my opinion she is a great advertisement for Dexters.

David · 17 January 2024

★★★★★ 5/5

Google

Rita was great. We only had a 10 min call on my purchase criteria. That same week she drove me around to see 3 excellent properties back to back. It’s one of the best viewings I had with an agent as she absolutely got the brief right and had top notch properties on hand to show. She understood the market well, and also arranged it so that all viewings can happen back to back so it saves me time. We didn’t end up purchasing through Dexter as we had shifted our focus to another area - however this was a great experience. Thanks so much Rita

Nune · 13 January 2024

★★★★★ 4/5

Trustpilot

Been in the apartment since Sept last…

Been in the apartment since Sept last year I won’t lie there where some issues that got me angry I.e Mould, the house heaters , where to mount my bike to name but a few but am happy to say that from the moment I got in touch with Poppy he really made sure that all the issues are sorted out, he is prompt in answering emails and following up. Latest was the fridge issue I had to send him mail to thank him for the effort. I thought I should put my appreciation here.

Collin · 22 May 2025

★★★★★ 5/5

Google

Natalie is the most proactive person that I have ever met ! She is highly motivated and so professional. We have always experienced an outstanding from her . The entire Dexters team have also been excellent , the services are always so coordinated and streamlined , I highly recommend Natalie and the entire Dexters Shepherds Bush Estate Agents - thanks

Almond · 13 December 2024

★★★★★ 5/5

Google

We spoke to Jemuel at Dexters and he was an absolute hero, not only finding us a range of properties in the area but forwarding our details to other branches to help expand our property search. He is one of the most helpful people working in the business that I have ever come across; he acts swiftly but I've never felt hurried or pressured, and his great work is underscored by his friendly and professional manner.

Trish · 17 March 2024

★★★★★ 5/5

Trustpilot

Helpful, diligent and polite

I am a landlord and recently asked Dexters, specifically Neil Plit, if they could or orchestrate activity to meet the new fire door regulations. Neil has been exceptionally accommodating and kept me updated every step of the way. Neil was also very helpful, efficient and empathetic when there was a pipe leak in the last year. Their contractors are always first rate and diligent in their work.

Eldritch · 24 August 2024

★★★★★ 5/5

Google

Penelope Harold is amazing and her service was outstanding! She was our agent throughout the whole process of purchasing a property, facilitating and chasing all stakeholders involved to meet timelines. She is professional, reliant, responsive, with great knowledge and she radiates with positive energy! With her, we could feel that our case is in good hands. Avni Patel did an amazing job with chasing solicitors and helping to get legals done as quickly as possible to reach exchange and completion on the transaction. She has been proactive in terms of checking in if everything is ok.

Agata · 18 December 2023

★★★★★ 1/5

Trustpilot

Dear Dexters (Asma Chughtai

Dear Dexters (Asma Chughtai, Customer Relations Team ), I can confidently say I’ve been a good tenant. We’ve consistently paid rent, and there have been no issues during our one-and-a-half-year stay. Although there was a three-month renovation for one of the bathrooms (located in our bedroom), which I can’t currently use, nothing else has been broken. I am writing to express my concern about the experiences I have endured over the past year and a half as a tenant at 55 Queens Gardens. The consistent stress arising from unilateral practices during our tenure has been evident in numerous email exchanges, covering everything from trivial matters to emergency situations. Throughout, we have consistently adhered to your preferred methods of resolution.The issue lies in the inconsistent workflow and frequent turnover of personnel, coupled with the frustration of not receiving responses for at least a week. It’s noteworthy that notifications from Dexters about various situations are often last-minute, creating an unfair and stressful environment.Despite having a 2-year lease agreement, we terminated our contract with Dexter’s on November 8th due to the conclusion of the contracts between Dexter’s and the landlord. We meticulously followed the outlined rules in the contract for handover. However, we are perplexed by the continuous delays in receiving responses.We have heard that the landlord raised concerns about wall paint (for which we had a permit and left in good condition) and water marks related to the laundry and dishwasher machine (in the same condition as when we moved in). We submitted references by comparing the check-in and check-out lists, and our position, asserting that there are no discrepancies, has not been addressed in any of the numerous emails. The latest email received last Friday stated that we would receive results this Monday. However, we sent another email yesterday and have yet to receive a response from Paul, the senior representative, causing additional concern.The points I wish to convey are: 1. Why haven’t we received a response regarding the evidence we submitted, questioning why we should pay for costs not in line with the contract rules? 2. Why is there a consistent delay, and why do we have to continually send emails, pleading for a response? 3. I am appealing to the stress and unfairness I am currently experiencing in this situation as a tenant with Dexters.Could you please provide assistance in resolving this matter promptly?Sincerely,Hyo Joo Lee

Hyo · 15 December 2023

★★★★★ 5/5

Google

Our experience with Dexters and in particular Ollie and Avni has been excellent. Ollie and Avni are professional, friendly, efficient and so diligent in handling issues and communicating with us at every stage. In the lead up to property exchange there were some challenges that Avni handled perfectly, professionally and very competently. Avni is an asset to Dexters and her knowledge of the market and friendly and helpful manner makes such a difference. We cannot recommend Dexters and Ollie and Avni highly enough. Thanks to you both! Gill and Nigel

GB · 11 December 2023

★★★★★ 5/5

Trustpilot

Nice service - Petros - Dexters North Property Management Team

Good service, always clear communication. I have been renting from Dexters for more than a year. My house is under Dexters North Property Management Team, my personal property assistant is Petros. He always helps me with all my queries pretty fast and condition of property is always brilliant - regular checks of carpets, filters for AC system, maintenance etc. Actually Petros is one of those people who really want to help you if you face any issues with your flat.I am going to prolong my contract with them in a year

Vsevolod · 8 December 2023

★★★★★ 4/5

Trustpilot

I lived in a Dexters new build (Ambrose…

I lived in a Dexters new build (Ambrose House) for about 18 months from 2022-2023. Although there were some promised amenities that weren't delivered (gym, Tesco express, etc), a lower score wouldn't reflect the service we received from two attentive members of the team who went above and beyond.I was particularly impressed by Petros when he came on board. I found him personable, responsive and helpful. He and Suzy, another fabulous associate, are great members of the Dexters team and every interaction with them was pleasant. Suzy provided clear and consistent phone and email support and advice during our moving out period and Petros was proactive in ensuring we received our deposit once the necessary checks were done on our apartment.

Oreoluwa · 7 December 2023

★★★★★ 5/5

Trustpilot

Peckham office

Beyonce at the Peckham office was great! Beyonce was patient, honest and helpful throughout our search. We'd go back to her again!

Rhys · 17 September 2026

★★★★★ 5/5

Trustpilot

Where do I start?

Working with Kiera and the team at the Property Management department has been extremely smooth, The fast response and accurate measures taken by Kiera has helped us swiftly run alongside both Kiera and the team, The professionalism provided by Kiera is outstanding; as they say experience is key and thats what Kiera provides on every contact ! We have been working with Kiera just under a year and it is a pleasure working with Kiera and the team ! The property management team are very proactive with little, to no mistakes. Why choose another agency after reading this review? Stick to dexters thats all I can say.

Saem · 4 December 2023