Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotYears of mould issues finally sorted
We have been renting our current property for almost 5 years and have had mould issues since the beginning of our tenancy. It was not until Monika Piszczyk took over the management of our property, did we finally get our severe mould issues sorted. Monika, with her determination and hard work, managed to get our landlord to finally agree to put in the money to install proper ventilation, get mould treatment and redecoration done. She saw through the whole process and made sure things were done well. Thank you Monika for fighting for our rights to live in a safe and comfortable home.
Safiah · 11 July 2024
Agent replied · 23 October 2024
Dear Safiah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleIshika was extremely helpful in assisting us with placing our property on the market. She was very easy to communicate with and made instructing Dexters very smooth! Would highly recommend!
Silpa · 3 October 2026
★★★★★ 5/5
TrustpilotGreat!
I want to thank Ellis as she has been really helpful throughout our moving in process! Thank you!
The · 19 May 2026
Agent replied · 25 May 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
GoogleAs a first-time buyer, I was quite unfamiliar with all the processes and terminology that accompany purchasing a property. Thankfully, the team at Dexters made everything very straightforward. There were certainly some moments of stress, as is the norm with these things, but my agent Oliver was always a calming influence for all parties. Communication was flawless throughout, and it was never a problem to get in touch, something that may seem insignificant until it becomes very significant!
From the time I was looking around properties in the winter to having the keys in hand, I had a great experience with Dexters and the team there, special shout out to Oliver!
Tyler · 26 June 2024
Agent replied · 24 October 2024
Dear Tyler, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Oliver . Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
Trustpilotshould not show or even take the property on their books
viewing arranged fine. day of viewing phone call to say go to second site first and then the first . no one turned up so i phone office. then viewing person who justs works weekend turned up ,she said been waiting at other property!. problem with communication from dexters staff? shown property that had broken in door with padlocks added and surrounding wood frame all broken.
Customer · 18 May 2026
Agent replied · 23 October 2024
I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleWe had an excellent experience working with Ailsa during our apartment search. From the very beginning, she was professional, approachable, and incredibly helpful. Ailsa made the whole process smooth, guiding us through each step and answering all our questions with patience. Thanks to her diligence and negotiation skills, our offer was accepted, and we are now excited to start the purchase process.
We highly recommend Ailsa to anyone looking to buy a property!
Diego · 24 September 2024
Agent replied · 24 October 2024
Dear Diego, Thank you for your kind comments regarding the Hammersmith team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
TrustpilotVery happy with Dexters
We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!
Silvia · 20 August 2024
Agent replied · 23 October 2024
Dear Silvia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRachel Campbell is an excellent agent
Rachel Campbell is an excellent agent . She helped me rent my apartment at a higher rate . I do appreciate the services .Great and professional services.
Elias · 6 October 2026
★★★★★ 5/5
GoogleI don’t normally take the time to put a review on google but after the exceptional service here I just had to. I want to especially point out how brilliant Kelvin was in helping me and my friends find a flat. He managed to secure us the best flat possible and was perfect through the whole process, easy to reach and always keeping us up to date. Overall hats off to Dexters and Kelvin.
Robert · 25 August 2024
Agent replied · 24 October 2024
Dear Robert, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Olivier!
I recently had the pleasure of working with Olivier to renew my lease, and I couldn’t be happier with the experience. Olivier was incredibly proactive, ensuring that everything was handled efficiently and that I secured the best deal that perfectly suits my current situation. His extensive knowledge and honesty throughout the process were truly refreshing. If you’re looking for an estate agent who genuinely has your best interests at heart, I highly recommend Olivier!
Angelika · 19 August 2024
Agent replied · 23 October 2024
Dear Angelika, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Property Management Service
I am very happy with the property management service provided by Dexter and I would like to give a special shout out to the Senior Property Manager, Petros Giorganios. There was an appliance broken in my apartment and needed repair service. Throughout the process, Petros followed up my case closely, give me clear instructions and options on what I could do/choose to get repair done. He would give me phone calls to clarify and explain the situation, like how I should arrange parking space in my property estate and make sure I got it right. During the phone call, he is very polite and explain things to me patiently.
Ken · 3 May 2024
Agent replied · 23 October 2024
Dear Ken, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
I am very happy and grateful with how issues are promptly dealt with in management of my property.. Your timely communication with me and cost effecient solutions deserve high commendation I am over the moon with your service More grease to your elbows
Fred · 1 October 2026
Agent replied · 10 October 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
TrustpilotExcellent work George Calderara and Isabelle Strack
My self and my husband had made the decision to value our property by 3/4 local estate agents. By far Dexter’s was the best so professional and I knew at that stage I wanted to instruct with them. George at the Hendon branch and Isabell were the two individuals we had the pleasure of dealing with. As much as I didn’t enjoy the process of selling and buying they could not have done any more to be supportive and professional. It’s a very emotional process and takes time and patience but like I said they were very professional, kind, patient and always there for a chat. Well done Dexters. Thank you George and Isabelle for everything. Trust them they will deliver and you will be impressed with them.
Marela · 29 April 2024
Agent replied · 23 October 2024
Dear Marela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGabrielle was a pleasure to work with! So efficient , responsive and kind. No question was left unanswered she truly is the best x thanks again
R · 3 October 2026
★★★★★ 5/5
TrustpilotI had raised few issues with my rental…
I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!
Setareh · 10 April 2024
Agent replied · 23 October 2024
Dear Setareh, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotHendon property
We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.
John · 7 August 2024
Agent replied · 23 October 2024
Dear Johh, Thank you for taking the time to leave us a 4* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDexters Hammersmith has been amazing to me! Manny came to see my flat as I wanted to rent it out and I was hooked right away. She is a very experienced professional and a lovely person to work with.
Austin, Kelvin, and Gabby have done a fantastic job in promoting the flat and found my tenants in record time.
I am very happy with Dexters Hammersmith and highly recommend them!
Cvattani · 24 September 2024
Agent replied · 24 October 2024
Dear Cvattani, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Hammersmith office will be thrilled to read this. Kind regards, Asma
★★★★★ 4/5
TrustpilotFirst tenancy experience
First of all I have no previous experience to compare with but I as per my opinion Dexters really tries to provide good service. There are minuses and pluses, but in general I have a good opinion about this company.I was checking in my apartment but it was not clean at all. Dexters could manage cleaning service of the carpets on the 24 of Dec right before Christmas.But after check in I have been receiving a good assistance from Property Management as well as Maintenance teams.Many thanks to Jada Palmer for her willingness to help, address the issues and quick communication with the owner of apartment.
Anton · 27 March 2024
Agent replied · 23 October 2024
Dear Anton, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotNeed a home? Dexter's will help
Dexter's have patience, perseverance, andPanache. I found interacting with them very easy and they were clear and helpful all the time. Tyanna is fantastic! So willing to help and was answering my questions before I'd thought of them! Great sales style, not pressured but clearly wanting to ensure it's the right fit. I felt in confident Dexter's. They have excellent properties on the books and all 3 staff members had great personality and a willingness to help. Easy to contact, kind and know their stuff
J · 18 March 2024
Agent replied · 23 October 2024
Dear J Wrenn, Thank you for taking the time to leave a lovely review regarding Tyanna. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotMy flat has been managed by Dexter…
My flat has been managed by Dexter since 2006. For the past 20 years, my experiences with them are generally good, but I did need to look at the repair tasks carefully to make sure they are not the repeative ones.
FW · 28 September 2026
Agent replied · 10 October 2026
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 5/5
TrustpilotRoksana has been awesome during my…
Roksana has been awesome during my tenancy and during the move out process!
Amy · 14 May 2026
Agent replied · 25 May 2026
Dear Amy, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotHigh quality property management from Donalina Gargrupe
I have worked with Donalina Gargrupe, who has been an excellent property manager. I really like the fact that she has always consulted me quickly about any problems that arise in a calm and professional manner, as well as making sure I get reasonably priced quotes for work that needs doing. I have appreciated her advice and feel she has helped me to be a good landlord. I have not always had the communication I want from property managers in the past and wish there were more like Donalina!
Tina · 4 March 2024
Agent replied · 23 October 2024
Dear Tina, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWould highly recommend Alistair if you want an active agent to represent you!
Would highly recommend Alistair if you are buying or selling a property. He is professional, reliable and will work tirelessly to ensure the client's preferred timescales are met and happy to assist the clients and third parties involved in the transaction. Thank you for your help in assisting with the recent transaction and look forward to working with you again in the future. Bhavna at Chadwick Lawrence Solicitors
Bhavna · 2 October 2024
Agent replied · 23 October 2024
Dear Bhavna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
★★★★★ 5/5
GoogleFinding a new house to move in, it is always a stressful experience but since the first conversation I had with Manny I knew I was in really good hands! My previous experience with a different estate agency was not great but she made the whole process much easier with her knowledge about the flat I wanted to rent. Manny is really professional and understood my needs but the most important thing is her people skills and empathic manner to deal with tenants and landlords. Highly recommended.
Michela · 27 February 2024
Agent replied · 24 October 2024
Dear Michela, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Manny, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.
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