Trusted Agent profile · Hammersmith and Fulham

Dexters Fulham reviews in Hammersmith and Fulham

4.4

★★★★★ Great

2,278 reviews across 2 platforms

569 Fulham Road, Fulham, SW6 1ES, Hammersmith and Fulham, SW6 1ES

Dexters's office in Hammersmith and Fulham, at 569 Fulham Road, is rated 4.4 out of 5 across 2,278 reviews on two platforms, including 325 Google reviews rated 4.7.

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4.7 / 5

325

Reviews on Google

This office

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1,953

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Google

I had a great experience with Dexters thanks to Liz Widdicombe and Avni Patel! Being a first time buyer i was unsure on how the whole buying process works however both Liz & Avni went above and beyond to kindly guide me through and respond to any concerns promptly which gave me the confidence i was in good hands. From offer to completion they were very attentative and flexible in ensuring both parties were happy which in turn made everything go over the line as smoothly as possible! Thanks again Liz & Avni!

Bruno · 11 November 2023

Agent replied · 10 November 2024

Dear Bruno, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and Liz will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Having been disappointed with other local estate agent's we asked Charlie at Dexters in Fulham to market the property and we have been delighted with the result. Charlie and his team are very professional, persistent, highly motivated and have a well oiled process to get the best outcome for their clients. Charlie is a great leader and has made the Fulham office the best estate agent in the area, he and his team manage the tricky stages and keep the process on track. I was also impressed by Liz who has done a great job through out the process including following up and pushing the legal teams on both sides.

Saeed · 11 November 2023

Agent replied · 10 November 2024

Dear Saeed, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The thing that differentiated Dexters Fulham was teamwork. Whereas other estate agents try to differentiate themselves on years of experience in a corner of the market, Dexters worked as an energetic team, worked very hard a getting qualified buyers through the door, were very professional and always kept me up to date. I had the benefit of multiple agents bringing their clients to my property and as good a conveyancing process as can be - managed by Devin and Avni. Very grateful and would definitely work with Dexters Fulham again.

Kasia · 11 November 2023

Agent replied · 10 November 2024

Dear Kasia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thank you Dexters team, especially Liz Widdicombe and Charlie Ince Green. 5* service throughout! I feel we were very well advised by Charlie in terms of timing, price point and off-market sales strategy, and we were extremely happy with the result, which was several great offers within a week or so, ultimately leading to the successful sale of our flat at a price we were happy with. Fab work by Liz also to shepherd the sale through from offer to completion and support all parties in making sure the sale got over the line. Overall, very proactive, tenacious, communicative team, with an extensive network of buyers and a great leader in the form of Charlie, whose sensible advice on sales strategy I think was the reason for a successful sale at a great price. We had a brilliant experience and would highly recommend!

Camilla · 11 November 2023

Agent replied · 10 November 2024

Dear Camilla, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I worked with Liz when buying my first flat in Fulham. From start to finish she has been absolutely fantastic, responsive and has generally been brilliant to work with. Could not recommend more! If she has been away, it has been clear that the team have been prepped on all details ensuring a very smooth process. She made sure to chase me if I had fallen behind on anything and we exchanged on the planned date. Thank you again, Liz!

Liam · 11 November 2023

Agent replied · 10 November 2024

Dear Liam, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Liz. Please do not hesitate to contact us again. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Liz and Charlie have been great, very efficient and helpful. They gave us feedback after each viewing of our flat. Liz took us through the exchange stage in spite of all the many difficulties arising all along the process. Eventually, thanks to Liz and Charlie professionalism, tenacity, persuasive skills, positive and pleasant personalities, we managed to exchange three months after getting a firm offer for our maisonette. I strongly recommend Charlie and Liz if you wish to sell your property using Dexter Fulham.

Nora · 11 November 2023

Agent replied · 10 November 2024

Dear Nora, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Where do I begin!! Dexters Fulham are amazing!! If you want to sell your home in SW6, this is the agency to go with. Besides the great guidance and advice Charlie provided, the team at Dexter's Fulham are professional, approachable and fun to deal with. Thanks to Liz Widdicombe, I received an offer within 2 weeks of me signing with Dexters, and we exchanged 3 weeks later! Thank you Charlie, Liz, Oliver & Tom for the wonderful support throughout my property journey. All the best, Maria Legros

M · 11 November 2023

Agent replied · 10 November 2024

Dear M SLC, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

My name is Alex Mroue (Mroue…

My name is Alex Mroue (Mroue Maintenance LTD). I have been working with the North team for over a year now and I must say they are all amazing at what they do! The director, definitely knows how to motivate and support his team! The communication and listening skills are really good and they are always understanding. I really enjoy working with them and carrying out variety of different jobs! On that note, I would like to say that Paris Marshall is always willing to help us as a business and go the extra mile, he is certainly the person to go to if you are looking for a solution! Friendly, caring and always in a happy mood! Thank you all! Alex Mroue Mroue Maintenance LTD

Alex · 8 November 2023

Agent replied · 26 December 2024

Dear Alex, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great property management team

My family and I have several properties rented out by Dexters for a number of years now. I also have properties with different management agents and can honestly say they have been one of the best. Special thanks to Natasha Benedik for all she has done for me over the years, and the rest of her team including Lydia Beesley, Rachel Sapurco and John Miller - very proactive in getting new tenants in, quick to reply to emails and help sort out flat maintenance. All in all, a great property management team and highly recommend them.

Tonia · 8 November 2023

Agent replied · 26 December 2024

Dear Tonia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We’ve just completed the purchase of our new home in Fulham! It was a long-dated completion and not the most straightforward transaction, but we made it through thanks to the invaluable support of Hamish, who guided us every step of the way. He was truly exceptional, always available to answer our questions and consistently delivering outstanding service to both us and the sellers. He played a key role in making this happen, and we’re incredibly grateful. Huge thanks to Hamish! We would recommend him and Dexters in general to everyone.

Valentina · 24 April 2025

5/5

Trustpilot

Dexters - Chris McCandlish - Outstanding Property Manager

We live in Australia and Dexters have been our managing agents since 1999. Our principal contact in the firm changed to Chris McCandlish, the Head of Property Management and I have nothing but praise for his work on our behalf. So much so in fact that, only half jokingly, I told him that if he ever fancied a move 'down under', I'd definitely employ him. He's frank in his advice, active in finding the right solutions for you and rigorous in execution. Given the distance between us and the limitations imposed by the time difference, communication is all important. Chris has again set a very high bar, he's even called me a couple of times when its either been very early or very late in the UK. In summary, I can't recall a better property manager that I've dealt with, here or in the UK, in over 24 years. Chris is outstanding and I unreservedly recommend his services. If he ever left Dexter's I'd go with him.

David · 4 November 2023

Agent replied · 26 December 2024

Dear David, Thank you for taking the time to leave a lovely review regarding Chris. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

My experience with Dexters has been…

My experience with Dexters has been great. Since I moved in to a property, whenever I have a maintenance issue, Donalina Gargrupe/Property Manager is absolutely lovely and helpful. Most recently I had a boiler issue and Dona has been very helpful and diligent, since she got my first e-mail reporting the issue. She e-mailed and called me many times to keep me updated and kept in contact with the vendor until it was all sorted. So, a BIG thank you!

Ana · 3 November 2023

Agent replied · 26 December 2024

Dear Ana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Christian is a real problem solver

Christian is a real problem solver, sorts things out with minimum hassle - much better than previous companies.I recommend Dexters 100%

Andy · 15 September 2026

5/5

Trustpilot

Christian Pengelly is the best ever

I am dealing with Dexters for 5 years now, and I was not happy with them like I am now because Christian Pengelly is the head of property management. He is the best property manager I have ever dealt with. He is keen to solve every problem/ concern in the quickest time he can. He even sends the required emails during the call which I explain the problem in it. If I have the choice, Christian is the manager who I hope deal with him always, not anyone else.

Sameh · 29 October 2023

Agent replied · 26 December 2024

Dear Sameh, Thank you for taking the time to leave a lovely review regarding Christian. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Can't thank Myra enough...

I have had a great experience with Dexters as my property management company, but I want to give a special mention to my property management consultant, Myra Mettam. I have been letting my property for nearly 5 years, and Myra has been my continued support during the time at my flat. Myra is fast acting, efficient, empathetic and a total delight to liaise with. Every time I have had an issue at my property (and there have been many as it is an old building: faulty boiler, blocked toilet, shower not working etc). Myra has been on hand to find a very quick solution, she really is a magic maker and I couldn't ask for more from her. Myra also often exceeds my expectations with her quick turnaround times and she is an excellent communicator. The Dexter's leadership team should feel very lucky to have her!

Yvonne · 25 October 2023

Agent replied · 26 December 2024

Dear Yvonne, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Natasha and her team contributed to a positive experience

Overall positive experience of using Dexters. Natasha and her team have been very good in managing the property.I have deducted 1-star due to inconsistencies between letting teams - One office forced us (renters) to pay 1 months worth of early-termination fees on the contract despite the rent going up considerably. I understand this is well within their rights but with another office I (Landlord) was told that Dexters would waive the fees for my outgoing tenant who was leaving with 1 month left on the contract so felt slightly cheated!

Ben · 25 October 2023

Agent replied · 26 December 2024

Dear Ben, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Brilliant team

Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.

Jennifer · 22 October 2023

Agent replied · 26 December 2024

Dear Jennifer, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Our big thank you to Natasha Bedenik…

Our big thank you to Natasha Bedenik and her team at Dexters for managing our property in the Docklands. Natasha had been looking after this property for many years while with previous agents before they were taken over by Dexters. Natasha has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompt with her responses to any queries and in providing a fantastic service. I would highly recommend Natasha and Dexters to landlords and tenants alike.

Harmander · 19 October 2023

Agent replied · 26 December 2024

Dear Harmander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We recently had the pleasure of working with Maddy as our letting agent while searching for our perfect rental property in Fulham. From the outset, Maddy stood out with her professionalism, knowledge, and genuine passion for helping us find the right place. What could have been a stressful process was made fun and easy, thanks to her. We are incredibly grateful for all her efforts and dedication. If you're considering letting in the Fulham region, we wholeheartedly recommend Maddy.

Ronan · 11 November 2023

Agent replied · 10 November 2024

Dear Ronan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Repair of Side Gate

During the repair process of a side gate, Idis Plaatjies at Dexter was very helpful in calling me to keeping me update throughout the whole process from start to finish. This included making sure I was happy with the finished replaces from repair contractor Mr Totman who did a brilliant job restoring the side gate and gave advice to maintain it. I will be happy to contact Dexter if there’s every a problem in the future and that’s the reason for 5 stars.

Patrick · 18 October 2023

Agent replied · 26 December 2024

Dear Patrick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Danilo - 5 stars for you!

The performance of any company is defined by the performance of their employees. I didn't have great experience with Dexters to be honest initially. But since Danilo has become the property manager, everything is super smooth. Danilo is extremely professional, polite and considerate towards tenant's needs. So prompt in responding to emails and not missing any point. His communications skills are great plus he is easily approchable. He makes sure that your issues/questions are resolved and follows up on it. He is honestly the best broker I have ever dealt with. Dexters need to re-examine their staff and need to hire more leads like Danilo in order to stand out in the market. Excellency at the peak, thank you!

Swati · 13 October 2023

Agent replied · 26 December 2024

Dear Swati, Thank you for taking the time to leave a wonderful 5 star Google review. Danilo will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

SOOO Impressed

The management of my flat was recently taken over by Dexters. I have been so impressed! Rachel Deacon-Holmes is my property manager and she has exceeded my expectations. My flat had not been properly managed previously and she had to quickly sort out some serious water damage. There have been a lot of other issues and both Rachel and Tom Bussman have been absolutely superb in assisting me in dealing with some overwhelming refurb works in order to bring my flat up to a particular standard. They have both responded promptly and given me honest advice in terms of getting and making the most of my flat. They have both been handed a tricky situation to sort out and they are doing it professionally and responsibly. for now it is still in the process of being done. I cannot thank them and Dexters enough as I could not manage it myself!!! Thank you Rachel and Tom! Rosannna

Rosanna · 13 October 2023

Agent replied · 26 December 2024

Dear Rosanna, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Rai was incredibly easy to deal with…

Rai was incredibly easy to deal with and made the process as simple for us as possible.

Jack · 6 October 2026

5/5

Trustpilot

Jessica is a Joy to deal with

Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.

Amol · 11 October 2023

Agent replied · 26 December 2024

Dear Amol, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

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