Trusted Agent profile · Hammersmith and Fulham

Dexters Fulham reviews in Hammersmith and Fulham

4.4

★★★★★ Great

2,278 reviews across 2 platforms

569 Fulham Road, Fulham, SW6 1ES, Hammersmith and Fulham, SW6 1ES

Dexters's office in Hammersmith and Fulham, at 569 Fulham Road, is rated 4.4 out of 5 across 2,278 reviews on two platforms, including 325 Google reviews rated 4.7.

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4.7 / 5

325

Reviews on Google

This office

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1,953

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Finally fix after 2 weeks of no "hot water"

I just want to thank Jessica Joy from Property Management Team. I am new to this city and rent my current apartment through a Dexter agent. However, I found there was no hot water for shower. Thanks for Jessica's timely services, my family could finally enjoy hot-water shower without boiling water myself after 2 weeks. Other than that, she also helped out on my other issues, like getting the parking license. I could totally feel her urgency of getting things done. Every time I told her about an issue, she would be able to give me a call back the day after to update me the progress and status. This is so impressive.

Tony · 11 October 2023

Agent replied · 26 December 2024

Dear Tony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!

JS · 9 October 2023

Agent replied · 26 December 2024

Dear JS Happy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amber, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience with Dexters Fulham. I went out on several occasions viewing properties and they were always very well informed with the market and helped put me in touch with a great mortgage broker. I unfortunately did not end up purchasing through Dexter’s but their help was much appreciated. Special shout out to Hamish looked after my search.

Jordan · 12 October 2024

Agent replied · 10 November 2024

Dear Jordan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Trustpilot

Good service

Many thanks to Sophie Sheppard, she was extremely helpful and receptive. She has been an excellent property manager for us.

Edyta · 14 September 2026

5/5

Google

Massive thanks to Liz & Charlie! We sold our flat through Dexters Fulham who were extremely proactive throughout the initial valuation to exchange. Liz and Charlie were fantastic in firstly, getting us a great price and secondly, managing all parties & unforeseen situations that arose during the process. Confident if we had gone with another less caring & attentive agency we would have sold it for less… or still be on the market! Thanks again Liz & Charlie!

Tom · 11 November 2023

Agent replied · 10 November 2024

Dear Tom, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Liz & Charlie, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Malachi was excellent at helping to…

Malachi was excellent at helping to handle a payment which tenant was responsible for. Thank you!

Enkay · 6 October 2026

5/5

Trustpilot

Special thanks to Sophie

Special thanks to Sophie. She looks after our property and does a great job. Thanks Sophie

James · 6 October 2026

5/5

Google

We had a fantastic experience with Ria at Dexters Fulham. She managed to secure us our dream flat within hours of viewing the property! She’s reliable, consistent and explained the rental process clearly throughout. Thank you for all of your help and cannot recommend enough!

Emily · 10 July 2026

Agent replied · 10 October 2026

Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

Outstanding Service

My husband and I had a great experience with Dexters Estate Agents and wish to express special thanks to Sr. Lettings Consultant, Amy Butler for her energy, enthusiasm and patience in escorting us to property viewings and answering all our many questions. Her warmth and helpful attitude made the stressful process of trying to find a new place into a pleasant one. Amy is truly an asset to Dexter's

Charlene · 7 May 2024

Agent replied · 26 December 2024

Dear Charlene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service from Vanessa at Acton Dexters

I had a very positive experience working with Vanessa, a property manager at the Acton branch of Dexters who efficiently organized contractors for my flat. Communication with Vanessa was excellent as she promptly addressed my questions and concerns, and kept me informed of progress. She also handled a tenant issue successfully in a timely and diplomatic manner.Based on my experience, I would recommend Vanessa at Dexters for her competence in contractor management and tenant issues.

Catherine · 5 January 2024

Agent replied · 26 December 2024

Dear Catherine, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had an excellent experience with Noni from this company. When I found myself in a time crunch to secure a new flat, Noni went above and beyond to assist me. Her responsiveness was impressive, and she demonstrated a proactive approach throughout the entire process. Noni's efficiency and dedication made my search much smoother, and I'm grateful for her commitment to ensuring I found a suitable place within my tight timeframe. Highly recommend!

Min · 14 February 2024

Agent replied · 10 November 2024

Dear Min, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Noni. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

5/5

Google

I personally want to share my experience with Rico, one of the Dexters agents. Not only was he kind and fast when it came to problem solving some of the challenges I’d faced (such as having to move out before contract ended), he’s very communicative about the process which never left me with any concerns or confusions as legal things tend to do when you’re from abroad. If you ever need a rental property in Fulham, ask for Rico to be your agent because he’s the man. He deserves a bonus for the incredible service he provides. Not a glaze, I always give credit where it’s due.

Pablo · 20 September 2025

Agent replied · 22 October 2025

Dear Pablo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Always ask for Nadia, she’s a star.

Always ask for Nadia, words cannot describe her tenacity in securing your dream property. After having to deal with a bunch of bumbling agents for months on end and getting nowhere, dealing with Nadia was a breath of fresh air. She was on the ball from day 1, she literally got me, the perfect flat in 3 days of our first conversation. 10 min walk from bank station, unheard off. She’s absolutely brilliant. She even put in so much time after hours to make sure things run smoothly, she was unbelievably helpful, charismatic, and just genuinely stunning all round. Definitely recommend.

Hamza · 25 August 2023

Agent replied · 26 December 2024

Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that Nadia has achieved this for you. Thank you for taking the time to leave a wonderful review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Millie & Avni were exceptional to work with, we'd had some really disappointing experiences with estate agents when trying to sell our flat, Dexters found us real genuine buyers and my only regret is that we hadn't met them earlier in the process. If we were to sell again we would definitely only use Dexters and have also ended up buying through them!

Nada · 13 August 2024

Agent replied · 10 November 2024

Dear Nada, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Millie and Avni. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Waste of Time

I was looking for a flat to rent through Dexter. Even the agent has already got my account number for holding deposit and asked me to fill out an application, they still arrange viewings and turn the offer into a game of blind bidding. Unless you have endless time and unlimited budget, property search with Dexter is a waste if time.

Kcky · 14 September 2024

Agent replied · 26 December 2024

Dear Kcky, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

1/5

Google

We rented through Dexters Fulham for two years. They barely answer the phone, never answer emails unless you’ve chased several times. When we tried to set up a new property search for our move we received hundreds of calls from various negotiators where it was clear they had not communicated amongst themselves and were simply hounding us with no real knowledge of the market or what was available within their areas. I hope we never have to deal with them again.

Makesh · 15 September 2025

Agent replied · 22 September 2025

Dear Makesh, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma

5/5

Trustpilot

I have been renting with Dexter for…

I have been renting with Dexter for over 3 years, I have been very happy with the team. The management office as been very helpful always trying to find solutions and always trying to give 100% customer satisfaction. Thank you Remi for helping me, you have been wonderful. You have been amazing you are a great asset for Dexter!!! Keep up your good work.

Irene · 23 July 2024

Agent replied · 26 December 2024

Dear Irene, It’s great to hear that you have had a brilliant experience with our property management team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma,

5/5

Trustpilot

Team member Donalina Gargrupe has been…

Team member Donalina Gargrupe has been excellent honestly beyond helpful for an issue I had! She was great with communicating with me and providing me with the help at a really stressful issue and helped me worry less and guided me to sort it all out and honestly the stress was lifted once she organised and helped me out honestly Thankyou Donalina ! You are a star ⭐️ I really really appreciate your help !

Chloe · 19 December 2023

Agent replied · 26 December 2024

Dear Chloe, Thank you for leaving a Google review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

WOW I can't tell you how good Andrew…

WOW I can't tell you how good Andrew Stavrou is at Dexters East Dukwich. Ultimate professional, keeps informed (most important) and selects clients who match expensive properties with the perfect client ! Cannot fault the research and the friendly professional enthusiasm which resulted in a sale that no other Estate Agent could achieve on our behalf. Would highly recommend him and Dexters should be proud to have him !!

Brenda · 19 April 2024

Agent replied · 26 December 2024

Dear Brenda, Thank you for taking the time to leave a lovely review regarding Andrew. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service!

Dexters manage a property for me, and have recently handled some problems that have come up. I dealt with Karl and he has been brilliant. He managed what needed to be done efficiently and well within the deadline, and he kept me up to date without prompting. An excellent service.

Mark · 21 January 2026

2/5

Trustpilot

The overall experience is not good

The overall experience of dealing with Dexters estate agents is not very pleasant. I was looking for a new apartment to rent and after viewing the property sent in my offer on the apartment. First of all, I do not understand why they need my card details straight away - even when there is no certainty about which of the offers the landlord would choose. In my experience, it is not needed when dealing with other estate agents, up until the point your offer is accepted. What is more, I was not very pleased to receive phone calls asking whether I would want to offer more money for the property and confirming whether my reply is indeed "my best and final offer". Thirdly, never hearing back from the agents as to the landlords decision and just having to guess that since no one had bothered reaching out it meant I did not get the apartment. Overall experience is quite poor. There is definitely a sense of them trying to get the most out of you and not bothering to provide good service.Now that I have guessed that my offer was not successful, I am even more unhappy about the fact that they still keep my card details for no reason whatsoever.

Luba · 2 August 2023

Agent replied · 26 December 2024

Dear Luba, I am sorry to read you 1 star review. We would like to look into this matter further, if you could kindly contact me on customerrelations@dexters.co.uk. I look forward to hearing from you. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Review for Monika Piszczyk, Property Manager

Even though Dextors was aware of several fixtures requiring repair for the past few years, the situation changed when Monika Piszczyk, the Property Manager, took charge. Thanks to her exceptional communication and understanding, we have now made progress in addressing these issues. I am thankful for her dedication and support in helping me to maintain the apartment that I cherish living in.

Jacquline · 14 August 2024

Agent replied · 26 December 2024

Dear Jacquline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

I would like to leave a very positive review for Ria, who is by far the most professional, efficient and friendly letting agent I have dealt with. From the outset Ria took time to understand our needs and found us the perfect apartment. It was an absolute pleasure dealing with Ria and everything went very smoothly. Thank you and wish you the best.

Adrienne · 10 February 2026

Agent replied · 17 April 2026

Dear Adrienne, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Trustpilot

Thank you Monica

The inspection of my flat was carried out by Monica Piszczyk. I was impressed by her professionalism, which she matched with due understanding for long tenure, I have been in my flat for what will be 20 years in November and past experience has not always been as positive. The only issue I reported was dealt with swiftly and with complete satisfaction.

ROSALEEN · 18 February 2026

Agent replied · 22 February 2026

Dear Rosaleen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma

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