Dexters Chelsea Harbour reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

I have been delighted with the service provided by Will and team - who all worked tirelessly to get our deal over the line. Really appreciate the effort and perfect service. I highly recommend this office 👍🙏 …

Sasha · 11 July 2026

★★★★★ 5/5

Google

I want to thank Will, Livina, Frank and everyone at Dexters Chelsea Harbour for helping us to rent our flat in Battersea Reach. The team has been professional, inciteful and has guided us through the process every step of the way. They understood what we needed and delivered within a time frame which we were very happy with. If you are looking to rent your flat - talk to Will.

Miles · 11 October 2025

★★★★★ 5/5

Google

I've had the pleasure of working with Dexter’s and especially with Will for the past 10 years, and I honestly couldn't recommend them more highly. Throughout the years, they have always been professional, knowledgeable, and incredibly supportive. Their communication has been excellent, keeping me informed every step of the way, and they've always gone above and beyond to help whenever I've needed advice or assistance. It's rare to find someone who is so dedicated, reliable, and genuinely cares about their clients. Thanks a lot will

Malik · 11 August 2026

★★★★★ 5/5

Trustpilot

How property management should be done!

I’m not one for writing reviews, however I felt compelled to do so following my personal interaction with Stephanie Thame who visited my home last week to carry out an inspection of the property. Stephanie has such a warm demeanour and her professionalism was second to none. She understood everything that I had said and was a complete delight to deal with. An absolute credit to Dexters and the property management team.

Alsy · 29 September 2026

★★★★★ 5/5

Trustpilot

Special shout out to Sophie at Dextors

Special shout out to Sophie at Dextors, our Property Manager. Helps out whenever we need, with quick efficiency making us really feel listened too.

MWalia · 27 September 2026

★★★★★ 5/5

Google

Such a smooth process working with Dexters. Very professional and Stella has been amazing from the get go! So helpful and responsive. Really looking forward to moving into our dream flat

Emma · 11 August 2026

★★★★★ 5/5

Trustpilot

Well Andrzej of Dexters Ladywell was…

Well Andrzej of Dexters Ladywell was amazing! I contacted the office to ensure the tenant is around when the gas engineer visits the property. On previous occasion the tenant wasn’t around so missed the appointment, Andrzej did not just left a message to the tenant but called to make sure someone will be there for the engineer this time’ . He gets things done , polite and professional ,

Vivian · 24 June 2026

★★★★★ 1/5

Trustpilot

Extremely unprofessional conduct and repeated harassing contact

Extremely unprofessional conduct and repeated contact amounting to harassment. I have received unwanted calls and emails from Dexters since 2017, each time I have asked them to remove my contact details from their database but either through neglect, lack of training, incompetence or IT issues, I have repeatedly still gotten more calls/emails every few months. Unless you want to forever receive spam calls from them, avoid like the plague.

W · 28 September 2026

★★★★★ 5/5

Google

I worked with Frank Duncan from the Chelsea Harbour office on a recent rental property and he was great. Super attentive, helpful, and responsive. Renting can be stressful because it moves so quickly but he made it all feel easy, and I would definitely recommend him. Thanks Frank!

Emily · 19 March 2026

★★★★★ 5/5

Trustpilot

Andrzej Szczepaniak is a True asset

Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.

Thomas · 27 May 2026

★★★★★ 5/5

Google

Great team at this office. Had the best experience finding our new home. Stella was really helpful and kind from the beginning which made the process even better.

VeeUnique · 11 August 2026

★★★★★ 1/5

Google

I have unfortunately nothing good to say about my experience renting through Dexter's Chelsea Harbour which is a great shame as things started off perfectly fine. Throughout my tenancy, there were multiple issues with the property I was renting. This included, a faulty boiler that nobody could fix which costed me a fortune as the immersion heater was permanently on, laminate peeling from beneath a bathroom sink that deteriorated so significantly I sliced my thumb open despite requesting dozens of times for it to be fixed. Electrical issues, cosmetic issues a dishwasher that kept leaking and dozens of other problems. Dexter's Property Management could not have been more unhelpful throughout the ordeal if they tried. Barry Dillaway is particularly unhelpful and avoidant when trying to report / solve issues. Most of the time saying that my concerns had been "reported to the landlord" but never hearing anything back. Dexter's workforce is seemingly a revolving door, especially within property management so you rarely speak to the same person twice - probably as their hands are tied due to their management not being able to make decisions and them facing the brunt of the complaints. I mentioned cosmetic defects and missing items that they claimed was in the flat when moving in. However, the landlord, with the assistance of Dexter's are trying to claim that it is me who has now lost them when they were never there in the first place. The flat was at bright at night as it was in the daytime due to the office style blinds so I had no option, after requesting them to be changed multiple times, than to purchase bespoke fitted blinds myself with the permission of Dexter's. These blinds were a net benefit to the flat yet I am now being charged to remove them. They defend old-school landlord practices. Allow the current tenant to report all the issues, do nothing about them and trying to deduct everything from the deposit at the end to fix before the next tenant moves in. I would avoid Dexter's at all costs. Go and rent through a smaller agency who are proactive and can actually fix issues.

Thomas · 16 March 2026

★★★★★ 5/5

Google

William is very responsive, efficient and easy to deal with. Good honest advice as well. Have let and managed my property out very efficiently for many years.

Mark · 11 August 2026

★★★★★ 5/5

Trustpilot

I have been a tenant of Dexter's for…

I have been a tenant of Dexter's for nearly three years now and Petros has been my property manager for the entire time. He has always been and continues to be very efficient, kind and incredibly patient. He is always there to listen to my questions or concerns, and to find a timely solution if there is an issue, and always with a smile! Five star experience!

H · 15 June 2026

★★★★★ 5/5

Trustpilot

Sylwia Chlopek is a star!

Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.

Omar · 15 September 2026

★★★★★ 5/5

Google

Frank Duncan was great to work with on the lettings side. He secured me a property in 5 days from viewing to a signed tenancy agreement

Oli · 11 August 2026

★★★★★ 5/5

Google

We looked a properties with Livina from Dexter Chelsea Harbour. She has been absolutely fantastic from the beginning. We had a bit complex situations and she found ways to solve them and reassure us when facing other challenges. Always available when needed, very patient and professional. I will be recommending her to others I know who need assistance with properties. We felt we trusted her and had a good energy. We are at our new place now and very happy! Thank you Livina!

Laura · 16 April 2025

★★★★★ 1/5

Trustpilot

Yes - sold our property - but then that was it

Yes - they sold our property - however thats the easy part. During the sales process they did very little, to the point the onward estate agents in the chain did the majority of the work, and without them I am unsure it would have even happened. Nice enough staff, but maybe need to focus on not just winning business and helping those in the process

A · 30 September 2026

★★★★★ 5/5

Google

Stella was professional, communicative and showed us a variety of properties in the short time we had. We chose one and the whole process to rent the property was seamless. William at the office was also very professional and helped us through the contract process.

María · 16 March 2026

★★★★★ 5/5

Trustpilot

Andrzej Szczepaniak is a wonderful…

Andrzej Szczepaniak is a wonderful contact. Always helpful and speedy with our concerns. Thank you very much!

Mabs · 30 September 2026

★★★★★ 5/5

Trustpilot

Natalia Catana at Dexters was wonderful…

Natalia Catana at Dexters was wonderful and understanding throughout our recent tenancy change. There were a few complications along the way, and I really appreciated her patience, support and help getting everything finalised on time. Thank you, Natalia, for making a stressful situation easier to deal with!

Nikhil · 9 October 2026

★★★★★ 5/5

Google

Stella Chrysaki helped us find and secure alovely flat in Imperial Wharf. She was always efficient, responsive, direct, helpful and the rental was effected in double-quick time. Her involvement enormously reduced the stress involved in a move. Thank you Stella

Michael · 9 April 2026

★★★★★ 5/5

Trustpilot

Dexters have helped me during a recent…

Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.

Paul · 21 September 2026

★★★★★ 5/5

Trustpilot

Provided a great service during a change of tenant

A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!

Isobel · 23 June 2026