Chestertons Parsons Green reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

Thank you for great service

Everything has been so smooth since my tenancy has moved over to Chestertons. The team are up on top of the admin as well as checking the property on a regular basis. Synika Regis-Jackson has been a stand out property manager and gave great support when I was moving out and liaising with the landlord for me.

Fiona · 19 July 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Risida

We had an excellent experience with Risida at our Kew property throughout our tenancy, but especially towards the end. She has been incredibly helpful and consistently responsive, always getting back to us quickly and addressing every query with care. Even when our questions seemed outside the scope of her role, she went out of her way to support us and ensure everything was resolved smoothly.

NW · 24 November 2025

★★★★★ 1/5

Trustpilot

Avoid renting with Chestertons.

I've just rented a property with Chesterton's on a Short Let, much to VERY great disappointment and upset, ruining ALL plans over the school holidays. Once moving in I called and emailed reporting that the boiler wasn’t functioning correctly along with other items but no action taken, hardly a response. In fact the only calls received from Chestertons are from the sales team to arrange viewings. As suspected the boiler breaks down and I've been left with no heating or hot water since before Christmas and am told to wait until the second week of January for it to be fixed. This will be 5 weeks into a 12 week tenancy which I've paid in full, upfront. How is is possible to leave a tenant in these circumstances because they're unwilling to treat the matter as urgent and source the parts locally to fix, instead I'm told to buy fan heaters and get a gym membership to use for showers...UNACCEPTABLE.

Suzanne · 2 January 2023

★★★★★ 5/5

Trustpilot

Great customer service

Just completed my apartment purchase last month and I wanted to thank Michelle from the CW branch who is an absolute star. She was super reactive at handling solicitor requests and helped me every single steps of the way, from finding my dream home to handing me the keys. Thank you again Michelle.

Chloe · 16 September 2024

★★★★★ 5/5

Trustpilot

Shruthi Purswani THE BEST!!

I have had the pleasure of working with Shruthi Purswani for the past two years.She is always so polite.Shruthi goes above and beyond for her tenants, as you can imagine, being a property manager can be quite demanding at times. If there is any issues she is quick to act upon them and get them resolved.Shruthi is one of my favourite property managers to work with.If Shruthi has your property, be sure to know you are in good hands!

Sarah · 30 January 2023

★★★★★ 5/5

Trustpilot

Customer Service - Carl

Carl was very quick to assist with us contacting our landlord with an ongoing issue with our plumbing. He was very patient, listening to my concerns and was extremely responsive. He was able to promptly fix our issue and we are very grateful for his compassion.

Isabel · 27 December 2024

★★★★★ 5/5

Trustpilot

Great work Chestertons and Conor Bunn!

Shout out to Conor Bunn for a seamless service with Chestertons.Conor guided us through the process from start to finish without a hitch. Always available on the end of the phone and went the extra mile to make our sale has stress free as possible in what is a very stressful market. Thanks Conor.

Lucy · 27 August 2024

★★★★★ 5/5

Trustpilot

Professional and helpful

I just wanted to write to say how helpful Nathaniel has been to me this morning and what a credit he is to Chestertons.I have long known Chestertons as a company with a most excellent reputation for service and I must say that Nathaniel did not let you down today.

Mrs · 28 October 2024

★★★★★ 5/5

Trustpilot

Great service from Elliot K and Suzan S…

Great service from Elliot K and Suzan S at JP BalhamI was really happy with the help from Elliot, Suzan and the team at JP Balham & Clapham South. Elliot helped us with viewings, the offer process and the negotiation of our tenancy agreement and was responsive, practical and helpful throughout. Likewise, Suzan did a great job of sorting the post-offer acceptance worksteams; being equally professional and helpful. Great experience all-round.

William · 15 September 2023

★★★★★ 1/5

Trustpilot

Cheated , cornered and then extorted

I was trying to get help to rent property from outside UK and it was a very horror experience for me thanks to Chestertons and their agent (Arsida and Melis).I saw property on video and offered +200£. When the time came is backed out. I tried reaching out by calling and messaging her on whatsapp but never gave back any reply.Few days later and start of Oct'22 another agent named Melis reached out to me for another property in IOD and asks me to bid 200£ extra and I transferred the holding deposit. She confirms that the property is confirmed to me and will be handed over 1st Dec. I requested her viewing appointment several times for my friend who already lived near by but she never replied. I still trusted them as they seemed a reliable agency. Oct'22 when me and my family arrived in UK I requested viewings several times but never got any reply. Melis in mid of November replies me that the existing Tenant is denying access for the viewing an cancels the viewing conseecutively for 14days but she pushed to transfer rent + deposit to the chestertons. I transfer the money to chestertons and mid of November just to get a legal agreement signed from the owners. And on last week of November she comes back and tell me that I cannot get this property she has a new property whose rent is 300 more than and I need to pay 500 pounds more for the furniture. Red flags,1. The owner never opened the agreement on Cheatrons site because anyone who opens to the agreement at least once I get a notification and the logo turns yellow.2. If the owner agreed to rent us the property they should have signed the document. but THE OWNER NEVER SIGNED the agreement.3. When I asked for my refunded she came up deductions and reason of not giving back my 5000£. This is where I was realized I was made. I had no apartment and I have transferred money to an agency which never planned to rent me the apartment.4. Still today I am following up the Cheatertons for my refund over email and call. They dint even allow me to enter their office.I have proof of all the above things I claim and I leave upto you to decide and review my post. I also have no legal claim to what has happened as their is no commitment in this deal apart from me.

Deepak · 11 December 2022

★★★★★ 5/5

Trustpilot

Risida Geeganage…

Our Property Manager Risida Geeganage has been excellent this year. She is proactive, efficient and unfailingly pleasant, and her judgement on how best to manage our property has been first class. Many thanks and we will definitely be staying with Chestertons in 2026. Merry Xmas

Rory · 22 December 2025

★★★★★ 5/5

Trustpilot

Kacey Naish, Chestertons Vacant Property Management

I worked with Kacey Naish in Chestertons Vacant Property Management team to look after a house which is empty pending sale. The house is too far away for me to visit, and Kacey and the Chestertons team have given me peace of mind, made sure the insurance requirements are satisfied, and helped in every way.

Christine · 27 July 2024

★★★★★ 5/5

Trustpilot

Ravi went above and beyond to help me…

Ravi went above and beyond to help me find a flat upon relocating to the UK. He was professional, friendly and followed up just the right amount every few days. He made an effort to understand what I was looking for and shared his deep understanding of the local area to help me make the best choice. He was persistent but never pushy. He is a credit to the Chestertons business and made my experience dealing with the agency great.

SE · 10 November 2022

★★★★★ 5/5

Trustpilot

James Smith was a fantastic property…

James Smith was a fantastic property manager for our rental over a period of 3 years- very responsive and helpful with whatever query or issue we had throughout. We were extremely impressed with his service- he was by a long way the most proactive and helpful property manager we've had.

Eilidh · 11 October 2024

★★★★★ 1/5

Trustpilot

The worst experience with an estate…

The worst experience with an estate agent I have had, and as we all know, that is saying something. Waiting 7 months now for return of deposit. Countless emails and phone calls to Chestertons. The lady who is my point of contact seems civil enough, and fills you with great confidence on the phone, but then nothing happens. Now either she is being given too much work, incentives for new sales and rentals are so strong that she neglects unincentivised work, or she is just incompetent. It is not for me to say which, but something is terrible wrong here. AND THE TIMES I HAVE COVERED/TURNED A BLIND EYE FOR CHESTERTONS- From the moment we turned up at our new home and the door was left open after their inventory check, I should have known what to expect. Numerous 6 month check ins were cancelled or rearranged at the last minute, and this is before we passed into the care of one particulary hapless gentleman. Paulo Machado his name was, oh boy. Called me by the wrong name in emails, multiple spelling mistakes in emails, asked if he can attend for 6 month review, changed the date, asked again, i replied within 30 minutes to say yes sure see you then, he didnt turn up, says he didnt confirm to my confirmation! Then he tried to tell me i owed an extra months rent. This went on for several days and emails until i escalated it over him and was told I am correct. I'm looking through my emails so have it here actually:Hi Dan, Paulo has sent your email across to myself, and please accept my apologies, you are not in arrears, however due to an issue with the way accounts had allocated your payment the system flagged up as such. We in fact hold a £2,000 overpayment on account for you so you need only send £100 next month. Kind regards, Siannie Clayton MARLASenior Consultant So I had already been overcharged by a month! and Paolo wanted more. Shortly after this interaction, I was informed that Paolo and Chestertons had gone their separate ways.There is more but i must bring this review to an end. I've just had a message from my old landlord actually to say that he signed the paperwork a while ago, so it looks like I will be pursuing legal action against Chestertons for withholding funds for more than 7 days after agreement. Thankyou for you reading.Dan

Dan · 8 November 2022

★★★★★ 5/5

Trustpilot

Exceptional service- Carmen Vigneron

It was a seamless transition to a new home having had to move on short notice. Carmen Vigneron made this transition was effortless and always ensured we were contacted if documents needed uploading, met our moving in deadline and was attentive to our needs. She was always swift and is an asset to your company.

Jasmesh · 17 July 2024

★★★★★ 5/5

Trustpilot

Thank for Katheeine Ma

I would like to extend my heartfelt thanks to Katherine Ma for her invaluable assistance in locating my dream home. Her service throughout the entire process was exceptionally warm, patient, and attentive, as she listened carefully to my requirements and made every effort to fulfill them. I truly appreciate her dedication and hard work！

Wang · 1 August 2024

★★★★★ 5/5

Trustpilot

Synika has been absolutely incredible!

Working with Synika at Chestertons has been a real delight! Synika's been an absolute gem throughout my renting journey, making everything feel like a breeze. She's always kept in touch, making sure I was up to speed with everything. Whenever any issues or problems popped up, Synika was right there, ready to help. Thanks for being such a star!

Danielle · 2 May 2024

★★★★★ 5/5

Trustpilot

Olympia Grigoropoulou from Property…

Olympia Grigoropoulou from Property Management was extremely helpful, kind and patient. I recently moved into a new flat that she managed and she promptly responded to all emails and requests. I would definitely recommend her as a property manager as she took all my concerns into account as a tenant.

Laila · 3 October 2024

★★★★★ 5/5

Trustpilot

Isabella at Chestertons in Fulham was…

Isabella at Chestertons in Fulham was fantastic as an agent to persevere in aiding us getting the property we wanted. Chestertons as a business was highly professional. Fantastic at communications and their portal really helped keep things on track right up to delivering the keys to the door.There is one small glitch for iphone user and Apple Macs in that it asks you for the postcode where you live/lived, which it then attempts to pre-fill your address. It was wrong on several occasions and could not overwrite but had to type blind as I could not see what I was writing as it was under a window with the incorrect addresses!

Graeme · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent tenant experience with Sam

Had an excellent experience with Sam Phillips. After some maintenance issues including an emergency door repair, Sam was quick, efficient and reassuring. All of our correspondence was responded to with urgency, and everyone we spoke to was helpful/friendly. Would definitely go with Chestertons for future properties. Thanks Sam!

Becci · 29 October 2024

★★★★★ 3/5

Trustpilot

Simon Klacansky from the Lettings…

Simon Klacansky from the Lettings Department was great with my property search, even after deciding not to rent in the capital he still checked in and made sure I am on the path to securing the correct property for me. Thank you.I would say on the other hand however, his attitude did change upon me not wanting to proceed/ make an offer on the property. This would’ve made sense if I had offered and then pulled out or signed an agreement but I guess it just shows what the mask hides in the industry and I guess in this case, the mask dropped. It does make me sceptical to work with Chestertons again.

Luis · 18 October 2024

★★★★★ 5/5

Trustpilot

5 star service

5 star service - Lucky us for finding a property through Chesterton’s. Landlords listen up - as tenants this agent,Alex Wasey was professional and caring -he stands out from the crowd. He communicated with us to ensure all the process was completed smoothly and nothing seemed to much trouble.Michelle Fogley was on hand to sort any issues, she was calm and made sure all paperwork was sorted.What can I say .. if all agency’s were like this the rental market would improve for tenants and landlords alike.

Vicky · 31 August 2022

★★★★★ 5/5

Trustpilot

Excellent service and Thank you

Chestertons has been looking after our family property for over a decade, particularly Mark Kardos who has been my regular contact. He has provided us with exceptional service and no request has been too tedious or irrelevant. I would therefore like to take this opportunity to especially thank him for all his efforts over the years. Long may this diligent service continue. Thank you and best wishes.

MR · 10 October 2023