Chestertons Parsons Green reviews in Hammersmith and Fulham

★★★★★ 5/5

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A wonderful experience

It has been a very pleasant experience working with this company. A special thank to Ruaridh Gale and Iann Barrett who helped us sell our house. Very professional, polite and friendly. They were allways available to help and answer questions. A great experience all the way. Congratulations to Chesterton team.Valerie Guiraud

Valerie · 4 February 2025

★★★★★ 5/5

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James Smith was fantastic during our…

James Smith was fantastic during our move-in and move-out process last year. He made everything feel easy and stress-free with his friendly and helpful approach. Always available to answer questions and quick to solve any issues, James really stood out as a top-notch property manager. We're so grateful for his support and would highly recommend him to anyone looking for a smooth property transition. Thanks, James, for making our experience so positive!

Tritonet · 15 February 2024

★★★★★ 1/5

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Chestertons Property Management - Maida Vale

This is specifically for the Property Management side of their business. In the last year they left us with 'foul water' coming into our kitchen sink and dishwasher for 4.5 months causing my flat mate and I to be ill on several occasions. There was no care or urgency to fix this and seemed to be absolutely no escalation path. This was followed up by 3.5 months of no heating control from Oct 24 till mid Jan 25. This is in no way due to the landlord who has been very good but is now as frustrated as we are and has caused us to leave the flat as we no longer feel safe and treated fairly. On top, they take weeks and weeks to respond to any questions and we eventually had to escalate through the Lettings side to even get a response. Steer well clear. This is in no way a reflection of their Lettings side of their business.

MP · 10 March 2025

★★★★★ 5/5

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We would just like to thank Olympia in…

We would just like to thank Olympia in property management for her ongoing support and extremely efficient attitude. Always on hand to answer any queries we have with properties, actions any repairs quickly and has fantastic job management prowess. Thanks again Olympia and look forward to continuing to work with you.

J · 27 January 2025

★★★★★ 1/5

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Avoid at all costs

My experience with Chestertons was absolutely shocking. On the move in day I picked up the keys and arrived at the flat with two removalists and their truck full of my things and furniture, only to walk into a building site. Chestertons had over 2 months of time to supervise the renovation works (they also managed the flat and they had absolutely no issue taking 6 months of rent upfront), but they are incredibly incompetent and they simply couldn’t care less. Works kept going for 2 months past the start of the tenancy date. For 2 months I had nowhere to stay and nowhere to store my stuff and furniture. I had to arrange storage and extremely expensive short term accommodation, which to this day still hasn’t been refunded to me by Chestertons/the landlord.Even after I moved in, for 5 months I had no hot water, and no one cared to fix it. It was winter and I had no hot water to shower. Also, the team is probably the most incompetent, rude and arrogant I came across in my whole life. If one is unable to speak to people in a polite way and has no basic manners then perhaps they shouldn’t have a client facing role - or any role at all. This agency is a total joke.

V · 1 August 2023

★★★★★ 5/5

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Highly Recommend

I have been a client of JP Homes for over 10 years. I cannot rate them highly enough. As a landlord there are many challenges along the way, and I have always relied on JP Homes at my most challenging moments. I wouldn’t hesitate to recommend them. Particular thanks to Zosia who I have dealt with closely over the years for my rentals. She epitomises everything you expect from someone in the sometimes complex profession of dealing with the delicate negotiations between tenant and landlord.

Fabienne · 26 July 2023

★★★★★ 1/5

Trustpilot

Chesterton’s with-held a third of rent for best part of a year

Chesterton’s bought out Featherstone Leigh who sourced our tenants for us and who were great. However….For almost a year Chestertons did not forward the correct rent. They denied this at first, of course, until the tenant was informed and rightly became upset with them. We’re seeing what the property ombudsman says now. Needless to say avoid these clowns like the plague!

MR · 9 October 2026

★★★★★ 5/5

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Excellent experience with Chestertons, especially thanks to Risida and Prue

I rented with Chestertons for three years until the landlord decided to sell the property. Everything was managed by Chestertons rather than through the landlord and I had an excellent experience using Chestertons throughout my tenancy. I would love to commend Risida Geeganage who is the Property Manager. She is friendly, professional, very easy to deal with, has great communication and always responds quickly. Any queries or issues I had were immediately resolved. Thanks to Risida the renting process was very easy and stress free. Risida was also extremely kind and helpful after my tenancy ended and returning my initial deposit. I would also like to commend Prue Semba who helped me throughout my initial property search and has always been friendly, charismatic, professional and also goes above and beyond for her clients. Thank you Chestertons for the last three years. I would highly recommend using Chestertons in the future.

Mylynn · 28 February 2025

★★★★★ 4/5

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Isaiah Samuels- Property Manager

Isaiah Samuels- Despite joining well into our tenancy, Isaiah was extremely proactive in trying to resolve our issues and give his best efforts in all our interactions. We had several issues with the landlord and previous property managers who were unable to get approval to carry out repair works. Isaiah swiftly carried this out shortly after joining and made the rest of our tenancy smooth! As tenants, this is what we look for in agencies rather than those who only protect landlord interests. Thanks a lot Isaiah.

Swasti · 25 February 2025

★★★★★ 5/5

Trustpilot

Work with Aiste at Chestersons!

Aiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you Aiste!

Shelly · 5 July 2023

★★★★★ 5/5

Trustpilot

Highly impressive and dedicated team of professionals

I have been impressed with the service of Stephen and his team right from our first interaction in approx 2009 when I was looking for a new property manager. I didn't chose Chestertons then due to their management fees being higher than the company I chose at the time.Stephen stayed in touch every year religously to see if I needed to review my property management. Eventually in approx 2019 that time came, and I went changed over to Chestertons. Their knowledge, efficiency, communication, and professionalism far surpasses any other company I've worked with in my 20+ years of property investment.The team are highly responsive in dealing with any issues, keep me informed, and I can honestly say, do a terrific job of managing my property.Even if the fees are a little bit higher, it's worth every penny. It goes without saying you get what you pay for.Monica Parvin

Monica · 5 July 2023

★★★★★ 5/5

Trustpilot

Timely & efficient support from Ioana

Customer service over the phone is always super responsive & helpful! Our washing machine broke & tripped the fuse and Ioana supported with practical advice on how to get the lights back on, arranged for an emergency electrician as well as a replacement washing machine in just a few days.

Rosie · 15 May 2026

★★★★★ 5/5

Trustpilot

A very satisfied customer

Chestertons were the most proactive of the 4 local estate agents we used to rent our flat and their energy and advice ensured we had a very successful outcome. Rosie was outstanding managing the process and keeping things on track. A huge thank you to Rosie and the team.

Joss · 4 February 2025

★★★★★ 5/5

Trustpilot

AMAZING TEAM!

The selection of properties at Chestertons is abundant and certainly you shall find what you are searching for, but most importantly the team working at chesterons is incredible! Between Rosie, Abbi and Tom, they worked their magic and were able to move us into our place meeting all our requirements and more in record time!Thank you Rosie, Abbi and Tom, you truly made our experience impeccable!!! All the best to you all and the Chestertons team.Tareq

Tariq · 3 October 2023

★★★★★ 5/5

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Amanda Goodman…

Rarely write reviews but my recent experience with Amanda Goodman compelled me to. Amanda is able to wear many hats, and is an expert when it comes to managing the relationship between the tenant and the landlord. Aside from immense property experience, she uses empathy and genuinely cares about the customer experience and getting it right. She always follows up diligently and executes on everything she says she will. This is why a recent tenancy renewal went through - because of Amanda and how she handled many moving parts.

Andrew · 8 June 2023

★★★★★ 5/5

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Property Managing Agent

I’ve had a really positive experience working with Shanze my new managing agent, particularly during a recent tenant changeover which could have been quite stressful. From the outset, she handled everything efficiently and professionally, keeping me informed and ensuring that any issues were resolved quickly and smoothly.

Flavio · 22 May 2026

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

Excellent property Management

My experience this year with Chesterton's property management service for our property in Brentford has been excellent thanks to our account manager Risida Geeganage. She has at all times been proactive, reliable and solutions focussed. She has been a pleasure to work with and is a credit to Chesterton's.

Lesley · 22 December 2025

★★★★★ 5/5

Trustpilot

I rented a flat near UCL through…

I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.

P · 26 June 2024

★★★★★ 4/5

Trustpilot

As a landlord

As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.

Ms · 8 June 2023

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 5/5

Trustpilot

High standard of service, and excellent communication

My property manager Matthew Blackmore has been excellent to work with. He takes initiative to sort things out before coming to me, and is explanations, resolutions and communications are all of a very high standard.Every dealing with Matthew, my previous property manager Anna, and the rest of the team have all been of a high standard over the last 4 years of working with them. Keep up the great work guys.

Monica · 30 November 2023

★★★★★ 5/5

Trustpilot

Happy with the property

I contacted them at the beginning of this September, about the property. They contacted me and set an appointment for a quick look. Things were proceeding in a professional, precise and experienced manner. Mr. Martin was very cooperative and easy to negotiate with. He responded to all my inquiries and given me great advice and tips .I am now in the same property that I spoke about. Thank you to all the staff.

Ali · 10 October 2023